I wouldn't recommend Chase Bank in Waco Texas to anyone, terrible customer service reps, they are…read morevery disrespectful even one of the rental cop next to Baylor University, he's a young black guy that things he's a real police officer and he's just starting the job, they have a older Spanish lady who very disrespectful on the brand of Baylor University, I have overdraft privileges but they don't give me overdraft, I see why so many people complain about the customer service reps and the poor service, I definitely won't recommend Chase Bank in Waco Texas to (Anyone) I rate them a minus 0 really, and I'm definitely changing my direct deposit from the government to another business

Worst place to do business with. Refused to cash check drawn on the bank because I wouldn't sign…read moreup for a checking account. The assistant bramch manager denied me my legal right to cash a check in my name and drawn on this bank. Would not get the bramch manager to come and speak to me. We will no longer accept any forms of payment that invole chase, check or credit. Having signs made as I type.

This is what a bank should be!! After been turned down for a used vehicle loan for $10,000 with a…read morecredit score of 803 at Extraco Bank in Woodway, where I had my commercial checking account for my business, I turned to the other bank where I keep my personal checking account which is Pointwest Bank. I haven't been a customer for very long, actually I had been a customer at Extraco for longer, and I have never borrowed money from this bank before, but I went to the branch Manager/Vice President who is Terri Lankford and she is so super nice and helpful. She explained that the value of the truck that I was wanting to purchase DID in fact appraise enough to borrow against, although that is exactly the reason that Extraco Bank turned me down. The loan paperwork was super fast and easy, and I had a same day decision to where it took Extraco 3 days to decline my loan. This to me was like old school banking where loaning money to customers is what there job is and it doesn't have to be difficult. There was no loan committee, no underwriting, etc. Just the branch manager caring enough about the needs of her customer. I'm sold on the service, and I hope that this review helps others make a decision on where to bank.

Small bank big on fees. There are many more banks on Hewitt drive that are much more customer…read morefriendly. If you need the services of a bank I would suggest you drive on past this one.

I love doing business at FNBCT and have been a customer around 10 years. They have treated me…read moregreat the whole time. They know my name, especially Ethan to whom I go with all my questions. He takes care of everything immediately and I so appreciate this level of service each time I go into the bank. Could not be more satisfied :) I totally recommend this bank !!!

Came here with my sister to check on some stuff. The place is huuuuge inside! It's clean and cool…read more There were more people here than at the other bank I had visited (probably because it's busier here?) There's no free popcorn here (lol) Will be sure to come back sometime.

Set up a new account with this bank. Great service, fast and understanding. Had the opportunity to…read morework with Teresa on this, very helpful!

Our bank for over 20 years. Never any problems. We can call or stop by and all our business/banking…read moreneeds are met quickly and always with a smile.

From the owner: Personal Loans, Commercial & Real Estate Loans, Checking & Savings Accounts, Business Banking…read moreServices, Certificates of Deposit, Safe Deposit Boxes, Credit Card Processing

There ATM is up an running again. The service is great and I had a good experience w the teller…read moretoday. The ATM doesn't have money today but it appears weather related. The teller told me the lobby is open again I believe by appointment. They really do care and I also did business with this branch in my former job. Four stars and cheers all around. The teller gave my dog a nice dog treat today as well. Great service here.

Opened a checking account and there was a promotion for a money incentive when linking a direct…read moredeposit to it; I was told by the young lady who opened it for me that it would automatically apply it to my account when it was linked. A month has gone by since it was linked and nothing, called corporate was told that I needed a code that should've been emailed, I was never given one. Called this store (that I opened it with) and was told it's too late and there's nothing that can be done since it has been too long even though I never received a code and the employee told me it would happen automatically. Closing my account because they lie.

Just moved my insurance on 3 cars and a wheelchair van, as well as homeowners insurance here. So…read morevery glad I did. Agent and staff friendly and efficient and made us feel comfortable. They were great. The nicest thing was the big chunk of money saved from the Farmers which we transferred from. Farmers agency could not get auto payments correct in the system..despite taking off work to sign autodraft authorization papers THREE times to get it done. Somehow, I don't think this will be an issue here at State Farm. We left happy, a fuller bank account, and insured.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

The wait to be helped was totally ridiculous. I spent 25 minutes in the same spot at the head of…read morethe line. The line behind me grew to outside the door before they put in another teller, yet you could see a bunch of desk jockeys doing almost nothing but shuffling papers...not business like.

Helpful staff. Friendly and respectful. They work hard to earn your business by being quick to…read moreresolve any account issues. I only wish they offered more information about special rates or offers. They need to mail offers and marketing deals through mail and the bank.