Clean Facility, but pricing and payment could be improved…read more Took over a temperature controlled storage unit. Facilities were clean, relatively easy to access, and maintained. I was only there for a bit over a year, and they raised prices quite a few times CSS was raising the price nearly every month for the last two-three months that I rented the unit. Understandably prices fluctuate and may raise over time, however raising rents multiple months in a row is frustrating, especially for a place where you are just storing items. The payment processing system is archaic. While conveniently allowing you to pay online, it doesn't allow you to pay a partial, or update auto-pay information if you want to use a different or new card.

Debbie is awesome. The entire site is clean, well kept and secure. Pricing is also reasonable.read more

Rodney has been very helpful and responsive to my call and questions. They have a great facility…read moreand location; however, their rate increases every few months is not a good practice.

A holes. You would think the top of the business would have the best prices and service, far from…read moreit. Been stuck with them for years while my personal life is in limbo, with the rent creeping up and up for no reason. This location has issues, from the threshold of the building having a staggered entrance which caused multiple accidents with falling boxes and DAMAGE. To the door holder not working, and condensation or dehumidifier not working resulting in cardboard boxes being damp and caving in. Went with a rival company got twice the space for 1/2 the price! Final kick in the shins was I vacated 3 weeks early from next months rent with NO REFUND, so they get those weeks FREE. Thanks very little Public Storage, Public BEWARE!

My experience with Award Self Storage was nothing but superb. Rob, Tiffany and Norma were always…read morethere to answer questions or help me figure out the lock! It was always clean and well-kept. Sadly, they were recently bought out by something called MyPlace Storage--the service is nonexistent; not open when they say they are; secure entry gate is broken and remains open; the garage door where you unload and load your belongings is broken and remains up; and, worse, the doors to the hallways leading to all the climate-controlled units are open to anyone and everyone. I will be looking for another storage facility now that Award has left the building ... Not recommended.

While transitioning to my new place, Award Self Storage carefully stored my things into a…read morereasonably priced and sized storage unit. This storage facility was perfect for what I needed for a few months. I rented a climate controlled unit that included storing my cozy couch! Once I removed my things out of the unit, the items were exactly the same. If you rent a climate controlled unit -- you can only go into your storage unit during their business hours. Award Self Storage offers: a truck to move-in (did not use), along with several boxes and 2nd month rent for FREE! The facility sells boxes and such for typical moving needs. They also have carts inside the storage building to assist with moving items. Overall, this establishment did it's job and I had no issues while there. Also, the staff are nice and helpful when needed. Award Self Storage is 20 mins from Philadelphia which was a major plus!

Absolutely outstanding experience with CubeSmart! Mike and Valerie are truly the best. From the…read moremoment I walked in, they were welcoming, knowledgeable, and eager to help. They made the entire storage rental process incredibly easy and stress-free, taking the time to answer all of my questions and ensuring I found exactly what I needed. Their professionalism, positive attitudes, and exceptional customer service really set this location apart. It's rare to find a team that genuinely cares about their customers, but Mike and Valerie went above and beyond every step of the way. The facility is clean, secure, and well-maintained, which gave me complete peace of mind. If you're looking for storage, I highly recommend CubeSmart. Mike and Valerie made this a five-star experience, and I couldn't be happier with the service I received!

Facility looks excellent. However, will not commit to a 1-year rent rate. Consider whatever rate…read moreyou are quoted to be an "introductory rate," a teaser that can be jacked up at any time. Based on reviews by others, it looks like everyone gets an increase. This may not technically be "bait and switch," but it sure feels like it.

They deserve 25 stars!! Me Bryain Spells is 1 satisfied customer.. I been in the Military & rented…read morestorage units all around the world..This is the best!!!

Kathy is a little bundle of joy. My family was trying to move our things out of a unit and needed…read morehelp locating and closing out our account. she was very helpful in helping us every step of the way. this location is well worth the cost. because when we needed help everything stopped for us and we couldn't ask for more

Date I move in had to vacant for fire dept activity. Promo…read morerate was 55/mo and prepaid for 4 months. I understand it was a promo rate. But to go from 55/mo to 128/mo is extreme. Plus there is empty units not making money. You would think they offer the new web rate or in store rate. 55/mo or 85/mo. Best they could approve was 91/mo. Need to review my budget. downsize or move out.

I wrote a prior review that was positive about this facility. That review turned out to be…read moreincorrect due to misrepresentations by the facility management. I signed up for a unit for $33.00 per month in November. There was no disclosure that this was an introductory, limited time, or teaser rate. Extra Space sent a notice doubling the per-month charge in February. Did they increase the rate by 5% - no, 10% - no, 20% - no, 50% - no. They increased it 100%!!! On February 9th, I called Ryan at the phone number listed on the rate increase notice to discuss the rate change. He said that he would look into the rate change. He called me on February 12th when he told me that the rate would remain $33. Based on this conversation, I wrote my earlier review. Guess what - in March, I received a notice increasing the rate by over 71%! I called, questioned the rate increase, and told them about my February conversations with Ryan. The representative first denied that they employed someone named Ryan. In mid-April, a 3/5/26 Yelp review by Monica G. mentioned Ryan's name and referred to him as the manager. Yet Extra Space did not know who Ryan was?) After I told her what I discussed with Ryan, she then said she would have to review them and call me back. She did not. I received a call from a different Extra Space representative. He was abrupt and said the new rate was the new rate. He said to check the local rates. So, in April 2026, I checked this company's website for local rates. The Extra Space Storage location is currently offering the same size unit, with the same features, climate-controlled, elevator access, for $26.00 per month for four months. Nothing on their website indicates that the $26.00 monthly rate is an introductory, limited time, or teaser rate. In my opinion, the way this business treats its customers is abhorrent. When you rent the unit, you must pay an administrative fee of $29.00. You cannot use a padlock on their rental units; instead, you have to buy their lock for $19.95. You then invest your time in putting your goods into the rental unit. After investing both your money and your time, you see a significant rate increase! It reeks of bait-and-switch tactics.

I have bugs. They won't do anything to clean it up. They say my old unit was treated for bugs. I…read morenever knew it. I transferred to another floor. They were in my stuff. I am told my unit was treated but I wasn't notified to be there. The black stuff all over my things they say is my responsibility now yo clean up! This is inane. Don't use this facility or company. I've spent 2 months and multiple calls and visits to try to work this out. NOTHING

Read the fine print carefully. We lost EVERYTHING to mold and water damage. The owner refused to…read moreoffer a refund, a reduced rate, or even pay our insurance deductible. I'm not even certain they'll fix the unit before the next renter...don't be that sucker. The front desk ladies are cool though.

Outside units are meh......fair, I guess. No lights if you go in the evening. I had a lot of mouse…read moredroppings in my boxes but my totes were fine. I was never asked if I wanted an inside unit until I needed another unit temporarily. It was temperature controlled, well lit and clean. The inside units are fabulous! I dreaded going to my outside unit. I would definitely use their indoor units. I never shopped around but last I was there it was I THINK $230 for a 10x10 outdoor..

I had a storage unit here for a year and had more belongings so I needed a larger unit. I asked the…read morefront desk about getting a larger unit and they accommodated me right away. Always super friendly and professional. Great company to deal with and would highly recommend if you need a safe place for all your junk, lol.