As with most storage places these days, I love the convenience of renting a unit online and never…read morehaving to go to the office. I work nights and sleep during office hours, so being able to rent my unit and go there at night is very convenient. The one thing I did not like is that my unit was inside and there wasn't lighting. To load and unload my things at night or during the day, I had to use a flashlight and thankfully I had one in my truck. The place was fairly clean besides the random broken pallets outside which the owners of those pallets should clean up. I went there maybe 5 times and the gate was only closed one time. Even after business hours, so anyone could have got in. So between that and not having lighting to my unit, it was a huge safety issue to me.

Best storage experience I've had so far!! Very friendly service and helpful to all your needs, if…read moreyour looking to store just a few Valuables to a whole apartment I'd definitely suggest this is the place to go!! I was in a urgent situation and the staff was able to take care of all the needs I had worried about and it was a very easy/ smooth process. Make sure to give this place a try for yourself!!

I wanted to compose this review of Life storage because my household items have been there for…read moreclose to two years while I have been out of State. I have had complete confidence in the cleanliness, safety, and security of Life Storage in Lackawanna, NY. They have exhibited EXCELLENT customer service towards me from the time I opened this account until I closed it. Professional, courteous, and prompt in their responses. I recommend them!

The store manager, Jillian, is fantastic. Rates are great. I just bought a camper and they set me…read moreup with a gated secure parking space with no hassle that same day. Looking forward to doing business with this company for many years. Excellent customer service and facilities. Update - Was on waiting list for a winter spot for my camper - Jillian the store manager took care of everything. They really do a good job here

Excellent in every way and super easy. Everything went very smooth. Started putting stuff in…read moreright away

So far my experience with life storage has been what I hoped for. It is clean and safe, the staff…read morewas extremely helpful and courteous Garry was wonderful and took all my concerns into consideration and found me the best placed unit he could.

Needed a package shipped overnight, it positively, absolutely had to get to Troy, NY the next day…read more They brought it to the airport that evening and made it happen!

From the owner: Border Ship Niagara is your trusted local FedEx Authorized ShipCenter, conveniently located just…read moreminutes from the Canadian border in Niagara Falls, NY. We make it easy for Canadian and U.S. customers to ship, receive, and return packages across the border — fast, reliable, and hassle-free. We specialize in FedEx domestic & international shipping, package receiving, printing, label creation, and custom packing supplies. Whether you’re dropping off a prepaid label, shipping business goods, or returning an online order, our friendly team is here to help every step of the way. Save time, skip the border delays, and enjoy professional service at a clean, official, and welcoming location. Walk-ins welcome 5 minutes from the Canadian border Fast, reliable, and bilingual support

GREATEST RON EVER!!! Reserving a unit here was super easy,…read moreand they were even able to accommodate our busy schedules as far as move-in date. The unit is perfect and the facility is GREAT! We feel very secure & comfortable utilizing Life Storage. Ron helped us with packing supplies, conveniently kept in stock in the office. Saved an extra trip to buy what we needed. Ron also helped us get signed up on auto pay so now, not only do we not worry about our stuff, we don't worry about inadvertently missing our rent payment - that's a great blessing for us! FIVE STAR EXPERIENCE FOR SURE!

From the owner: Rent contact-free online and access your storage unit today. Life Storage offers clean, affordable…read moreself storage units for month-to-month rental. With excellent security measures and an A+ BBB rating, our company has been providing self storage for over 25 years at over 1,100 storage facilities nationwide. We can make the do-it-yourself move much easier with moving and packing supplies as well. Rent self storage at Life Storage today - see our website for storage unit pricing and special offers.

Excellent customer service. Wonderful place to store your extra household items…read more Clean and neat, and an easy process to register online

So friendly and helpful. Were able to accommodate us right away. Clean facility, easy to access.read more

Very happy using this facility, rich was very helpful getting me a unit that fits my needs, showed…read moreme around and was very informative about what I was getting. 5/5 recommend.

Rich was a great help for my girlfriend and I. He was kind and knowledgable over the phone with our…read morequestions as we'd never stored anything before. Facility was nice and clean and process was seamless. The woman working when we picked up along with Rich stayed after closing and showed no signs of rush or frustration. Outstanding customer service..Thanks for all your help!

Used the Storage to store summer dorm items. Sign up and close up was seamless the location was…read moreclean and well lit. Would use again.

Excellent service. Staff is very helpful at both the Lockport & Tonawanda locations!…read more Facility is well lit & easily accessible!

Steals money directly out of the pockets of its employees... the same ones that put in their two…read moreweeks' notice and served them out rather than just ghosting the company that just sold them out. They were just purchased by Extra Space storage - I would steer clear of both, as they both rely on a predatory pricing model that involves hiking the price repeatedly until a customer finally decides they can't pay, then renting the space out at a discount and repeating the cycle. They do not care about fixing obvious issues, such as their payment portal breaking down and double charging customers any time a payment is made late at night or in the early morning, or the fact that a customer who makes a late payment will still be charged a late fee and potentially get a lien placed against the contents of their space because Life Storage's website doesn't add the pro-rated insurance fee onto the total when it's calculated on the site, but their system still sees the lack of insurance and continues tacking on late fees (an issue they've been aware of for YEARS) They treat store managers like spark plugs - Nameless and faceless, yet constantly under ridiculous pressure to sell, sell, sell! - This applies *especially* to customers who have expressed disinterest in their offerings. They literally have it baked into their trainings to push customers past their limits, and when the customer complains, to let them sit there and think through what a pain in the backside moving out would be, and then let the store teams take the heat from people who are desperate to keep their possessions and really cannot afford rate hikes. This company is scummy from the top down. AVOID!

I've had stuff in storage at this Life Storage facility for about three years now and never had a…read moreproblem, but I did today and it's enough that I will be leaving this facility and Life Storage as soon as I can. Like many of us I have a busy life and I need to be able to do certain things at certain times. One of those things is access storage on the weekends. At this facility you can ONLY access your unit when the "office" is open. Today I planned my weekend around getting things from storage on Saturday, but when I showed up half an hour after the posted opening time (which I had checked) the door was locked and the sign said CLOSED. I called the "emergency" number (which is just their customer service line) and was told, after first being told that this location was open, that the "manager" had called in sick and the location wouldn't be open at all today. No beef with the manager, we all get sick and deserve time off when we are, but I do have a beef with Life Storage for not paying their staff enough to have enough depth on the bench to find someone to open today. Now I don't even know of they will be open tomorrow since the same solitary person might be sick then. I would be less peeved if they didn't raise the rent every few months, and if I hadn't read recently that their CEO was paid $4,400,000 (yes $4.4 MILLION) last year. So, with apologies to the sick employee, and the very nice customer service person I spoke to, this is the beginning of the end of my relationship with Life Storage, and I'd not recommend them to anyone else.

This storage facility is great! Doug was very helpful. The facility is clean and bright. Pricing…read moreis very good as well. I totally recommend!

From the owner: Rent contact-free online and access your storage unit today. Life Storage offers clean, affordable…read moreself storage units for month-to-month rental. With excellent security measures and an A+ BBB rating, our company has been providing self storage for over 25 years at over 1,100 storage facilities nationwide. We can make the do-it-yourself move much easier with moving and packing supplies as well. Rent self storage at Life Storage today - see our website for storage unit pricing and special offers.