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    Extra Space Storage

    5.0 (2 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    2 years ago

    Great customer service... Courteous, kind & professional! Grateful for their going the extra mile in our situation.

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    Emily S.

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    2 years ago

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    Life Storage - Buffalo

    Life Storage - Buffalo

    (11 reviews)

    Downtown

    Steals money directly out of the pockets of its employees... the same ones that put in their two…read moreweeks' notice and served them out rather than just ghosting the company that just sold them out. They were just purchased by Extra Space storage - I would steer clear of both, as they both rely on a predatory pricing model that involves hiking the price repeatedly until a customer finally decides they can't pay, then renting the space out at a discount and repeating the cycle. They do not care about fixing obvious issues, such as their payment portal breaking down and double charging customers any time a payment is made late at night or in the early morning, or the fact that a customer who makes a late payment will still be charged a late fee and potentially get a lien placed against the contents of their space because Life Storage's website doesn't add the pro-rated insurance fee onto the total when it's calculated on the site, but their system still sees the lack of insurance and continues tacking on late fees (an issue they've been aware of for YEARS) They treat store managers like spark plugs - Nameless and faceless, yet constantly under ridiculous pressure to sell, sell, sell! - This applies *especially* to customers who have expressed disinterest in their offerings. They literally have it baked into their trainings to push customers past their limits, and when the customer complains, to let them sit there and think through what a pain in the backside moving out would be, and then let the store teams take the heat from people who are desperate to keep their possessions and really cannot afford rate hikes. This company is scummy from the top down. AVOID!

    I've had stuff in storage at this Life Storage facility for about three years now and never had a…read moreproblem, but I did today and it's enough that I will be leaving this facility and Life Storage as soon as I can. Like many of us I have a busy life and I need to be able to do certain things at certain times. One of those things is access storage on the weekends. At this facility you can ONLY access your unit when the "office" is open. Today I planned my weekend around getting things from storage on Saturday, but when I showed up half an hour after the posted opening time (which I had checked) the door was locked and the sign said CLOSED. I called the "emergency" number (which is just their customer service line) and was told, after first being told that this location was open, that the "manager" had called in sick and the location wouldn't be open at all today. No beef with the manager, we all get sick and deserve time off when we are, but I do have a beef with Life Storage for not paying their staff enough to have enough depth on the bench to find someone to open today. Now I don't even know of they will be open tomorrow since the same solitary person might be sick then. I would be less peeved if they didn't raise the rent every few months, and if I hadn't read recently that their CEO was paid $4,400,000 (yes $4.4 MILLION) last year. So, with apologies to the sick employee, and the very nice customer service person I spoke to, this is the beginning of the end of my relationship with Life Storage, and I'd not recommend them to anyone else.

    Extra Space Storage - selfstorage - Updated May 2026

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