Not higher than three-star only because of price. Location and property condition are exceptional…read more Don't know if it's a franchise while the technology is industry leading. Terri at the front desk is also top-notch.

it has been one thing after the other with this company for one they have went up by about $65…read moresince I went in here eight months ago for another even if I'm just a few days late they charge about 15.00 late fee. They have also neglected to take the lock off that they put on after being just a couple days late.. I have never been pay with this facility, but when I come today to get things my unit, I am locked out of the gate although I am all paid up so when I call to complain that I am locked out of the gate, I am told that I have no access to the unit after office hours because I am not on auto pay. I am pretty sure it is illegal to force someone to be on auto pay. I have never been told of this nor have I ever been on auto pay. Not only have I had prank phone calls regarding my storage unit that no one knows I have besides which is very fishy. I have also had dirt and debris covering my items several times even though I haven't been here and I am pretty sure, although I cannot prove it. Have been moved around a couple of times again I cannot prove this. There are some very strange going on here and I would not trust this place if I were anyone. I am going to make sure I can get in the gate and then as soon as possible, I am going to move my things this facility. Again, I am not locked out of the gate for failure to pay. I am paid up. I am supposedly locked out because I am not on auto pay. Seems very fishy to me.

Terri was very hepful today helping me rent garage space for my vehicle on 41 bypass Venice Fl. She…read morewas very pleasant and nice to work with! Thanks Terri, Tim M

Terri did a great job, and was very knowledgeable, helpful and efficient …read more Our transaction went very smoothly !!

I'm new to renting storage units and didn't really understand anything but, Terri was extremely…read morehelpful! Glad I picked this place to store my stuff!

I rented a spot for my vehicle. I got over 2,000.00 damage to my yukon when the trailer next to me…read morebacked in to my fender.Damage aligns. I was told there cameras were not working so no way to prove it. They stated i should just go through my insurance. Not to safe and secure as they advertise.

I tried to go into this facility. Somehow got turned around in the Detwilers parking lot. Short…read moreblack haired women yelled at me. When I tried to talk to her she walked into the building. Went a block away and rented there. WOW, I'm not sure what type of "beef" they have with the other establishment but, no need to make a scene

I went to help my friend move an entire large storage unit worth of belongings on the second floor…read morethe day after Christmas. Both elevators were out of service somehow and there was no one to contact. Cannot believe these crooks charge $140 a month to have a facility without a working elevator. The monthly rate used to be $80 a few months ago. The gate at this place is always open too there is no security. A move that could have taken 1 hour took about 3 because there was not a functioning elevator.

If I could put a NEGATIVE STAR for this Uhaul location I would…read more I DO NOT RECOMMEND THIS BUSINESS. Find another Uhaul location. First of all I never write reviews, not worth my time.... however the customer service provided by this place warrants my negative comments. I rented a 15 ft truck with a tow dolly. Was moving from Venice Florida to Massachusetts. When I originally reserved the truck online I was told to bring my car by prior to picking up the truck and tow dolly to ensure my car was towable I stopped in prior to my reservation date with my car and was informed by a very curt young lady it was ready to go. When picking up the truck the unfriendly customer service lady said to inspect the truck for damage prior leaving. Since this was a one way 1,600 mile trip I wanted to ensure everything was in working condition and went through everything. When I commented on scratches and dents the unfriendly customer service lady said we would be there all day and was just looking for major damage. The Tow dolly alone had cracked / smashed frame which was not documented. The straps holding the car onto the tow dolly were torn to the point it wouldn't hold the car going over one bump in the road. When I asked to have if fixed or replaced the unfriendly customer service lady rolled her eyes and reluctantly gave me another tow dolly. Same issues, it could not have been inspected because it had no documentation on the dents and cracked frame which when I commented was told everything was fine. I even commented about the tires and was told by the unfriendly customer service lady they were good to go. When I asked to have them fixed or replaced the unfriendly customer service lady said that she hits the tires with a hammer to ensure they are at the correct air pressure. When I dropped the trailer and tow dolly off in Massachusetts at the North Attleboro Uhaul, the Excellent Customer Service Gentlemen told me he was going to replace the straps and tires on the tow dolly. I highly recommend the North Attleboro Uhaul. I do NOT recommend the Extra Closet Uhaul in Venice Florida. As a side not, I have pictures of everything I've discussed here.

From the owner: Storage Units in Downtown Venice, Floridaread more

My husband and I have used The Attic twice - once for a uHaul truck rental (cross country) and once…read moreto purchase moving supplies. In both instances we found their prices to be the best compared to our other options and they always had what we needed in stock. We were always greeted kindly and promptly and the truck rental process went very smoothly. One of the items that I needed to pick up happened to be a an Extra Large TV Moving box. Unaware that it wouldn't fit, I showed up in my Subaru Forester to purchase this. Being down to the wire with my move and not knowing anyone with a truck that could assist, Shawn offered to deliver the box to my home at the end of the day. I can't tell you how much time and stress he saved me. I would recommend The Attic 100% to anyone asking.

The Attic storage facility is under new ownership. They now have Uhaul as well as storage which is…read moregreat! The owner is a good guy and will work with you to fulfill your needs.

I highly recommend this moving company! Johnathan E. and Jamel were absolutely amazing. They were…read moreprofessional, courteous, hardworking, and as nice as could be. They handled everything with great care and made what could have been a stressful move so much easier. I also want to recognize Laina, who handled my estimate over the phone. She was phenomenal--friendly, knowledgeable, and incredibly helpful throughout the entire process. Thank you, Jonathan E., Jamel, and Laina, for providing such outstanding customer service. I truly appreciate everything you did!

We were overly pleased with this company! They took extra good care of moving our furniture out and…read morethen back in! Josh and Ian took exceptional care of our furniture and we really appreciated it! They were on time, fast and the quote was lower than predicted! What more could you ask for?