The nice lady at the front working 7/31/24 was so helpful. I ended up having issues with my…read morereservation, but she was able to get me a unit and explained what happened (my fault). Was extremely nice and the perfect customer rep. Would come again. Rates are also good! Thanks for all the help!

So, let me tell you what I've been dealing with the past few days. After my father passed 3 years…read moreago, I put his antiques, furniture, collectibles, artwork and photographs in a climate controlled storage unit with Life Storage on Presumpscot St. An underground sprinkler burst Tuesday night and flooded the whole first floor in 6-12 inches of water. I was notified in a very matter of fact email at 7pm that night. I was told not to come to the facility until an email goes out letting us know that it is ok to do so. That email never came. All the while my father's things, some of which are irreplaceable, are sitting in water. You would think in a situation like this, when emotions are high, that a national company like Life Storage would go above and beyond to be empathetic and helpful. Not the case. I asked if I would be charged for the month in light of all this. I was told that "yes I would be, that they had a business to run." The next day when I came to move my stuff out of there, I arrived to find large fans taking up the majority of the aisle to my storage. The same woman that told me I would still have to pay this month for my unit, told me that I would just have to "do the best I can." Even though the aisle was unnavigable. When I told her that, instead of saying, let me help you find someone to get those fans out of the way. She told me to "go find someone from Servpro." By insisting on charging me this month in spite of the time, money, damage and emotional distress the situation caused, Life Storage has lost my business for good and I would have been with them for years more if they had done the right thing. I had to rent a U-Haul, hire help and take time off of work. The least they could do was be kind and offer not to charge me this month. Instead my father's items have been moved to Read Street Self Storage in Portland. Jim who runs the office could not have been more helpful. I'm thankful to no longer be giving Life Storage my business and I will be telling everyone I know not to ever use them. I hope that $209 they insisted on charging me, was worth it.

Customer service has improved 1000% over the past couple months. Stephanie at the South Portland…read morebranch was professional, courteous, knowledgeable and went above and beyond to assist with my move - out and then move - in. She made for a seamless transaction. The storage units and facility are spotlessly clean. Prices are competitive. No reason to look elsewhere.

Monthly rate went up $80 two months after I got my unit with no other explanation except "market…read moreadjustment". Absolutely and unequivocally ridiculous.

Liberty Bell saved the day! My mom was moving in and I totally underestimated the amount of stuff…read moreshe had. We got through a quarter of our stuff before we realized there was NO way we'd make it up the three flights of stairs with all of the other stuff and furniture. We called Liberty Bell in a panic and completely exhausted and they responded in ten minutes!! And before we knew it, they came in about an hour. Cost $350 to move everything in with three guys. They finished the job in maybe an hour and a half?? WOW! They completely saved us and moved everything in, nothing broke and everything was in great shape. This is the best moving experience we've ever had and probably will ever have. Trust them with your move! Thank you Liberty Bell!! We honestly can't thank you enough.

I requested a quote for moving our 3bdr 3ba home one town over. The response was prompt, but…read moreinstead of a quote for the move they provided me with their hourly rate. I reached out to their customer service via email and asked about the quote, requesting a total sum rather than hourly rate. Their response offered no help, stating "its hourly." I responded to them and said other companies I had reached out to had given me an estimate for total move, which seemed more solid than just and hourly rate. They responded "You should always go with the cheapest bid...cuz cheap is always the best" I thanked them for their, again, promt response but informed them that I would be searching elsewhere for moving services because their response didn't answer my question or provide any useful information. This is what I received in response: "I would refer you the a guy named ' I a m Cheapest mover " out of Rochester , NH... But he went out of buisness.. Try Craigslist ...there usually cheap but and uninsured ..so be careful Good luck with your Mc move " I would venture a guess that their customer service and quality will match thier spelling/grammer/use of emojis. Not having used Liberty Bell, I can't speak to their actual moving service. However, I would not trust my money and belongings to a company who interacts with prospective customers like this. This is only the second time I have felt a need to leave a negative review online, but in my closing email to them I stated I would be happy to leave screenshots of our conversation online. This review platform would not allow me to do so, so quoting is the best I can do. I hope this helps your decision between Liberty Bell and any other moving company you are considering. Thanks, Conor

Will not be returning. This was my first time with U-Haul. As a first time customer I did what they…read moresaid and took images of the truck as well as the odometer. I forgot however to submit these images to the link via text and was charged an additional $20 after adding gas to the tank. I called and spoke with the manager who told me I was a HAIRLINE under 3/4 of a tank. In his words I should have submitted the images which I did not and it's out of his control now. I tried to explain and asked for further clarification and he was short with me and told me he had to work with other customers. I went into speak in person which I had requested and he never showed. instead the woman at the front was very kind and helped walk me through to understand. Avoiding a customer when they have a complaint Is just cowardly and unprofessional. Shame on you. You should not be in the position that you're in if you cannot have difficult conversations.

On marginal Way in Portland , Maine. Two people working at the desk right now. 9:38 am. 3/12/26…read more I I came in and asked them if they had any packing for wine glasses and things like that. The not pleasant woman said no nope don't have anything like that. You have to go on line. She was quick , short acted like I was putting her out. There wasn't another customer in the place. I found the dividers and boxes I asked for 10 feet from her. beware other customers they are not knowledgeable about what they sell in their store. Its a shame U-haul pays employees like her to do a good job and she wastes there money and looses customers. The gentlemen working with her wasn't much better. I've never given a review before for any company but that was just too much.

SO grateful to Andrew for his help with our recent move. He was professional, responsive with…read morecommunication, flexible, easy going, gentle with our belongings, speedy, and all-around fantastic to work with! We appreciated his calm presence when we were feeling the stress of a move. And we were very impressed with his Tetris skills when packing the U-Haul. We will certainly be reaching out to Andrew again next time we need to move. Thank you, Andrew!

I had a great experience with Clean Cut Movers! On time, responsive, professional, hard working and…read morewent above and beyond when he figured out we'd have to get the couch into the second story window.. Highly recommend!

I consider NAVL to be a major disaster of a moving company…read more Original delivery date of June 3 from their agent - Tbow Movers - was just ignored. Got nothing but excuses for delayed pick up and delivery. I contacted an attorney who mailed them a letter - no response. Finally and repeatedly, the staff at NAVL promised me delivery by June 30. It turned out that the promise of a June 30 delivery date was a falsehood; they picked up my possessions June 29, and delivered them July 9. Their staff failed to return my calls on a regular basis. I won't use North American Van Lines or its agent, Tbow Movers again. The only professional at NAVL was the driver, Tommy O'Quinn.

Do not use this company under any circumstances. No matter how much you communicate with them,…read moredouble check and clarify, they will mess everything up. They are late, unprofessional, break things. They do not deliver on any of their promises. They insisted that i take an extra day off of work to allow two days for packing. I waited until 2 pm and one man showed up to do 2 hours of packing. Complete waste of my time. The next day they were two hours late and didn't finish packing until 7 pm. They broke one of our tables by allowing it to fall out of the moving truck. We put our things in storage. Today, on our planned delivery day, they informed us that they couldn't deliver our entire shipment because they didn't have the right equipment. They asked us for a list of the most important items so we said our bedroom set so we could have somewhere to sleep tonight, kitchen items so we could eat, and a couch so we could sit. They brought over two mattresses (no bedding, and none of the other items we requested). Customer service Is abysmal. Not responsive, did nothing to make it up to us. The worst company I have ever had the misfortune to work with. Edited to add: it gets worse. See pictures below. At least $25,000 of damage done to our property. Beware.

Are you kidding me? Whoever was supposed to open this place on the Friday morning before Christmas…read morefailed and there was a massive line. I had to catch a flight so I couldn't stay and therefore wasn't able to send out my holiday cards. How inconsiderate. No wonder this place only has two stars. I will say there is one gentleman there who is the lifeblood of this place and he's wonderful. Whoever was supposed to open that day, shame.

The staff at this post office are super friendly and helpful. I had a few questions and it was a…read morebit after 5:00. Both clerks were fun and nice. They did not mind being there a little late. I used to dread going there but now is a pleasure. Yay! Thank you So Po Post Office!

Judy Sher was wonderfully helpful and the fragile goods were meticulously, beautifully and securely…read morepacked and delivered to California from New York Really first class. Highly recommend this service- and was the best priced of many quotes. Many thanks!

Thanks for the white glove delivery of an expensive and very large oil painting. A family heirloom…read morefinally reunited! It arrived in a large black Suburban wound with a quilt blanket around the entire piece and frame and handled with utmost attention and care. Grateful not to be bounced around another couriers truck with electronics and hefty items. My vision of paint falling off the canvas was unnecessary. I appreciated the first rate care of this item. Thanks signed BluesMama. Aka New England Nancy

We hired Two Men and a Truck to move a very heavy sleeper sofa from our first-floor apartment to…read moreour third floor. We assumed a professional moving company would arrive with basic equipment (straps, harnesses, or moving aids) and the know-how to move large furniture. They did not. The three movers were kind and polite, and this review is not meant as a criticism of them personally. However, they were clearly unprepared for the job. No measurements were taken, no equipment was used, and they appeared unfamiliar with basic techniques like angling furniture through doorways. This was frustrating, especially since the couch had previously been delivered through the same doors without issue. When the crew struggled and stopped, they called their manager, Brandon. Based on what we were seeing, my husband honestly said it wasn't going to work with this crew. Despite the fact that nothing was moved, we were charged $190. After the movers left, my husband contacted Brandon to discuss the situation. Brandon was rude, dismissive, and unwilling to take responsibility. When my husband pointed out that no measurements had been taken, Brandon responded, "Well how are they going to know if it will fit until they try?" despite the fact that using a tape measure is a basic, professional step that was never attempted. Brandon refused any refund or partial credit. We are out nearly $200 because Two Men and a Truck sent an unprepared crew and then backed that up with poor customer service. If you are moving anything more complicated than boxes, think carefully before hiring this company. We strongly encourage the owners to consider additional customer service training for Brandon. His behavior showed no professionalism, accountability, or interest in finding a fair solution. If he is an owner, that is even more concerning.

I had been working to pack up my home that I was sellling to downsize and move into an apartment…read morefor over a year. Being elderly With several ongoing health conditions, this move was already causing me a great deal of stress. A rep from the company came and evaluated the scope of the job I was asking. He brought me out some flat screen protective boxes for my TV's. i had explained that I needed them to take a portion of things from the basement to a local storage unit. Another section of the basement was to be left alone as it was being given for donation . My garage was quiet full and then I had the inside off the housel. This gentlemen told me he was going to have to readjust my quote down because it was not as bad as he had expected. After 6 men and two moving trucks came on moving day and I tried to give them some direction, I was met with resistance and was told they would not take items to two locations. I had t`o` choose where to go. (I was never told this at any time in evaluating this co for the job). So I said okay9 I would work on getting storage items moved another day and they could just start loading up the garage A am a serious crafter and have a lot o money invested in craft supplies. I wanted this part of the garage packed together to go into a second bedroom for a craft room. The rest would go to the apartment First I was told I would have to leave my mounted TV because they were not allowed to remove this. (then why did the man who came to my home bring me two protected boxes that I was charged for). So while they started on the craft section of the garage (which I had asked them to keep this section divided as much as possible. While they started I went to the back bedroom and f was trying to finish up my master bedroom. After a period of time two of these men came to me and said they could not put another thing on the "truck" as it was full. my garage was still 2/3bfull and the inside of the house Had not been done. The second truck lay emoth. They told me that my apartment would not hold another item. That's when I discovered that while I was out back they took it amongst themselves to load both sides of the basement (the section that was going to storage and the good sized area that was being donated) on the truck at the same time as they had loaded the craft items in the garage. They refused to load anything further into the second truck. But I was going at the end of this day to live in my new apartment. So with much resistance and telling them that they would load my bed or someone was going to be "hurt" an dirt wasn't going to be me, they did load my bed, after they carelessly discarded items in my bedroom.. I was lived and asked why they had loaded the items from the basement when they had told me no. One guy said that they were trying to help me out. He had not helped me he had just created a hell of a mess for me. And one guy said "you can't expect us to go through all that stuff and separate it out". By the time I got to my apartment, I was a total wreck. I had to call on two neighbor friends to help me get items to live on, few changes of clothing, few dishes, bathroom items, which were mostly packed up. But they could not load any more on the trucks as they had decided what would fit into my apartment amidst themselves. I did write them a check for the amt they were requesting because I had 6 guys breathing down my neck and I was feeling intimidated But I was quiet upset with the entire experience. This was the move from hell. I have stopped payment on the check after stewing all weekend over the events of my move. I did call first thing Monday to file a formal complaint. I was told by their rep that he would speak to the crew and get back to me. It has been close to four weeks and I have heard nothing from them. Meanwhile I had to hire another crew to help me get out of the house urgently now, costing almost as much as what two men and a truck had charged me for the mess they had left me in. So now I have a lot of storage items And donation items in my apartment which I now have to get out to storage and go over to not the one, but two storage units Then there are a lot of things I needed for my apartment that now I have to get from storage to my apartment. I'm embarrassed and ashamed for your company that these men were allowed to come into my home and screw up this job so badly. You would think that out of the six guys, one would have had a brain.

Fast, efficient, friendly and reasonably priced. Nothing was broken or missing upon delivery. And…read moreextra wait time billed was reduced by 50% due to misunderstanding. I highly recommend this company and would hire them again for my next move.

Quality service, nice guys, but price is high and they ask for 50% deposit, which is not standard.read more