Everyone with whom I spoke at City Center were friendly and helpful, especially Julie. I was…read moreimpressed that she called me back when she said she would, instead of asking me to call back because she was with a customer. I was able to move my stuff in much later in the day, despite their normal closing time of 2 PM on Sun., which was really helpful. I was left a detailed, clear note with instructions and the location things like the restroom/carts/elevator, as well as a lock and a lease to sign and leave under the door. This was my first storage experience, and it was quite positive, despite having my U-Haul reservation from City Center changed to another location.

Nick, You are amazing, both with the storage facility and…read moreUHaul rental. I had a brand new truck, easy to pick up. Storage was effortless also. Thank you so much for all your help!!! We will definetly recommend city self storage to all our friends. :)

Omar was a great help and he found my id for me I would definitely recommend him to helpread more

I stopped in yesterday to buy some wardrobe boxes for my move. Chris, the young man at the counter…read morecould not have been more helpful! He jumped right up, came around the counter and showed me what they stocked in wardrobe boxes. He is extremely knowledgeable about the products they sell! Chris impressed the hell out of me with his great attitude, knowledge and can do spirit. If the manager/owner of this UHaul location allows him to get away they will be making a huge mistake! I would consider a raise for him! Great job Chris!! Thanks!

Although staff members are very kind, this company will gouge you with constantly rising fees. The…read morebranch will work with you to give you a reduced rate, but the lesser amount restricted by the higher fee. As a result the monthly rental fee is now hundreds of dollars higher, which happened in a span of about 2 years. They sent notices of thd rate change to my old address, despite my changing my address on my account; therefore I never saw the notices, and was blindsided by the gross jump in price each time. Also, I tried repeatedly to pay on time with a card that had more than enough funds in it, but the app wouldn't take the card. When I finally found another card to pay with, the payment ended up being late with an exorbitant late fee. The card was from the exact same bank, so the kind of card had nothing to do with it. The original rental fee may sound tempting, but be prepared for the rate to rocket in price fairly quickly.

dear Emily S. I did call your office hence why they got the review. was basically told "that's…read morethe way it is,". and I have no problem with rate increases, that's part of progress, but a 50% hike after three months should be criminal. And being told everyone does that, which is a lie, and after reading the many complaints others have made about this the review is deserved.

Very helpful and understanding of situations. They helped me when I needed to get my storage set up…read moreand assisted me every way possible

Great customer service, friendly staff. Never had an issue with this franchise. Aubrey Sanders was…read morea great help.

I needed a temporary storage solution to bridge the gap between apartment rentals for my daughter…read more Javon provided great service over the phone- we live 5 hours away from Pittsburgh. When we arrived at the location, he took us on a tour showing us where our unit was located. Highly recommend this location for your storage needs. Outstanding service. Great property!

I had a wonderful experience at Guardian Storage. This was my first time renting a storage unit and…read moreit was the easiest process! We spoke with John and he even backed in our U-Haul for us. So helpful! I'm so happy I picked this location. It's clean and safe.

Predatory. Their model is to lure customers in with false advertising (one free month that turns…read moreout to be paying more in advance), have a salesperson talk you into renting at a reasonable rate, and then double the rate a few months in. When I got this unit, I talked to a salesperson for an hour. Funny he didn't once mention a scheduled price increase. When I spoke with customer service just now, they said the information is on page 4 of the contract. There's only one reason to bury it that deep in small print: to hide it from consumers. I told her she should work for someone else. These are unethical businesspeople. Here's an idea: Be honest and tell customers up front. Don't lie to them by omission. And then you can keep your customers and not get 1-star reviews. I'll also be leaving this on Google. And I'm canceling my account. I see a lot of 1-star reviews like mine. Who's interested in a Class Action lawsuit?

Extra Space Storage are such scammers. Be careful they will double your rent after a couple…read moremonths.

This is the first in over 25 years I've had to use self storage. It's very clean, great customer…read moreservice and able to have access to storing my items anytime.

From the owner: Store your belongings at Extra Space Storage on 880 Saw Mill Run Blvd in Pittsburgh, PA today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, security access to your floor only, drive up climate controlled units, heated loading bay, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

STORExpress made my move so easy. With the high quality units to the rising loading dock, I can't…read morethank them enough! I was also very impressed by their staff, particularly Katie, who showed me my choices and helped me throughout the whole process. 10/10!

Customer Services: A++++ Cleanliness: 10 out of 10…read moreStaff Friendliness: 10 out of 10 Amber was amazing!! She went out of her way to get our business. Amber also gave us a discount the first two months to help out with our cross country move from California. In addition she went out of her way to tell us about the area so that we could make a wise decision concerning housing. As far as the facility it is secure, clean and very accessible. There are plenty of storage bins and carts for public use as well as hydraulic lifts to get your items from the garage floor. 24hr access is a plus along with access codes for all doors. The lift elevator is very accessible with a 6ft wide opening and will accommodate three large roll carts. If you are looking for a great storage company definitely check this location out! Signed Happy Customer Jeff V