Miss Toni was amazing, she really made sure I got what I came in for! Keep that smile going!read more

I'm moving into my unit as we speak and Toni was so kind to come and introduce herself and say…read morehello. Thank you Toni for a warm welcome to your facility!!!!!

Customer service rep lied to me under record audio and said there was a cover for my vehicle. Also…read moretold me it was the last spot so to hurry and book. When I arrived at facility lady was nice but guy had lied to me. No cover for my vehicle and it was many spots left. Don't let their customer service reps scam you like they did me. Smh

Do NOT rent from these people long term! Not only will they NEVER return your calls! (They're…read moreLying when they say they value your business), They will raise your rent every 6 months!!! Also they have a computer do it and it can raise your rent by over $100 a month!!! I deeply regret renting from them!

I couldn't wait to get out of this place after they raised my rent by 25%. I was paying $350 for a…read more10 x 7 unit that I had for the past 12 years. If I wanted to rent that same until from the same place, it was probably about $150 a month after they added the required insurance, taxes and fees. So instead of keeping a long time customer, I moved out and went somewhere else where I'm paying less than 1/2 for a bigger unit. The other issue with this place is that there are only two carts so if you get there on a busy day you better bring your own. At the new one I go to there are 4 carts and the place is not as big. Oh and no bathrooms -- those are gone now.

Rented a large storage unit here for 2 years. Rate was doubled after just a few months in. Decided…read moreto leave items there due to hassle of moving. Informed manager Jose that I would be moving out and stopped my autopay. He saw the movers emptying out our unit. Unfortunately our movers neglected to remove the lock. When the company did not receive payment on the 3rd of the following month, Jose called. I informed him we moved 2 weeks prior- as he witnessed. He said the move out isn't complete until lock removed. We removed the lock the very next day (6/4). Offered to pay the 4 days only, instead of the entire month. Jose said that was against policy. Heard nothing back after that until 10 weeks later when I received a letter from a debt collector. Shame on Public Storage for the bait and switch after 3 months doubling rates, for witnessing a move out but only calling to confirm after next month payment due, and for the inflexibility with prorating due to customer error. Spent over $15,000 with them. Trust me. Choose wisely. Go elsewhere.

In the past I've used extra space for my storage needs but they should have been open. Today Sunday…read moreJuly 10th and they never opened. I called the corporate offices they weren't able to get ahold of the store manager because they were out of the country and I was told I'd be getting a phone call back from the district manager when they were able to find someone to open the storage units. I never got a phone call. Myself and others waited inside the compound but no one ever came to unlock the doors to access the units inside. I never got a phone call from anyone at extra space. Others waited there as well with their rented U-Hauls to remove items from their units and we couldn't even access the facilities during business hours that we pay for. My suggestion is to go somewhere else. Will be moving my storage items to another storage company just as soon as I can.

This was a good storage place, but after a few months they increased rent $4, fine, that's not…read morealot. But I just got notice rent is now DOUBLED from my original rate 1 year ago. That's not a long enough time for so many increases. Will be searching for a new option. I will also note that most times I go there, 1 of the 2 elevators has a broken sigh, luckily I'm on the first floor so I don't need to use it. They've also shortened their access hours in this past year. And being on the first floor near the door, I get some spiders & roaches in my unit. Yet, they want me to now pay double. For a tiny half height unit.

The rate they quote you when you're moving in is half of what they'll be charging you three months…read morelater. The "online" prices are only good for three months then double after that.

STAY AWAY FROM EXTRA SPACE STORAGE IN METROWEST! OVERRUN WITH RODENTS! Boxes in my storage locker…read morewere covered with rodent urine and feces. Management did nothing about it. They claim they are not responsible. In their perverted logic, somehow it is the tenants responsibility to keep rodents out of their building. It cost me $1500 to have the space cleaned and disinfected and then another $500 to move to another storage facility. Complete jerks! Stay far away from them.

This is my second time renting a unit. One was in Miami. This one's in Orlando. It's always clean…read moreand great room for the price! Customer service is always very friendly as well and helpful.

beware of renting from this place...They use bait and switch pricing and try and raise your rates…read moreevery 6-12 months...I am renting a medium unit yet being charged for a large unit...I have to rent long term due to my job so I'm basically living out of my storage unit and cannot afford the raises in rates like they are doing.