Luis provided me with great service, was efficient, and lead me to my brand new unit. He detailed the check in and out process as well as disposing my trash for the lock that was provided by the company! Overall a great welcoming storage experience compared to others that I have had in the past. read more

I think it's ridiculous that Extra Space Storage nearly doubles your rate after the first three months. These promotional rates are misleading when you end up paying significantly more just a few months later. On top of the pricing issue, I also had a problem with a skunk in my storage unit when I first rented the space. The facility provided no assistance or solution, leaving me to deal with the situation myself. That was a terrible first impression and made me question the level of customer service they provide. It's frustrating because I was simply looking for a place to store my belongings, set up autopay, pay my bill on time, and go about my life without constantly worrying about price increases or having to deal with issues on my own. It feels like customers who are reliable, pay on time, and barely require anything from the facility are not valued. I ended up going to Stor-em on Pacific Highway, where they offered me a larger storage unit at the same rate for an entire year, with no increase during that period. That is how you earn a customer's business and build loyalty. I would much rather support a company that values its customers, provides decent service, and offers honest, predictable pricing instead of attracting people with a low introductory rate and then nearly doubling the cost after just three months. My advice is to shop around and compare rates before signing up. I found a better option elsewhere, with more space and predictable pricing. Based on my experience, I cannot recommend Extra Space Storage. read more

Waited to stop renting from this establishment so I didn't get retaliated on. I had walked in to meet with Ruth who is the manager there. I had my 3yr old son with me who she was giving an attitude towards. Kids are curious. He was looking out the window & touching the wall & she gave him an attitude. That pissed me tf off. I don't play with my child, especially when he is doing NOTHING wrong. So I started giving her an attitude back. She was so dramatic & acted like she doesn't have kids of her own. She had a cup of water on the table & he went to go look at it, not touch, LOOK. She immediately snatched it from the table & put her hand over it covering it. Calm tf down. He's not gonna do anything. I asked her if I was able to view the unit since I am a visual person, I needed to see if my items would fit inside. She stated she couldn't show it to me. I'm thinking wtf do you even work here for then. Immediately left due to her shitty, helpless attitude. Came back a few days later & was assisted by someone else who was of GREAT help. Mentioned my experience with Ruth & was then made aware she was the manager. It was mentioned to me not to get on her bad side in the case I needed her to close out my account, assistance with my storage, etc. Was also mentioned to me that she was talking shit about me to her subordinates. Since I mentioned my experience, the employee told me they heard about the situation because she brought it up to them. But didn't want to feed into the conversation so they ignored it. Very classy Ruth! How are you even the manager!? Probably due to seniority & a lot of ass kissing. Wish you treated clients the same way you do your management. The storage itself is not like in photos. Very old & scary. It's next to the trolley station so I was made aware of previous break ins & fights between other clients. Would not rent here ever again. I only needed to due to emergencies. I was heavily effected by January 2024 SD rain flood in which I lost everything including 3 vehicles, 2 motorcycles, & everything inside the residence I resided at for over 14yrs. Ruth knew this because I informed her. Was not empathetic to my situation. All she mentioned blatantly with no emotion was, "You can't have anything wet stored." Well no fucking shit Sherlock! read more

Ruth the so called manager is so very rude. I've been there many years and I would never go there again. This women is rude. No kind of customer service. There's no place to put trash well there is yet she locks it, no bathroom for customers prices get raised without notice. This is the worst place . Do not go there. read more

Really helpful really nice guy talked me through everything and explained all the steps I'm happy

I'm shocked this place has such positive reviews, I've had a unit there for 11 months and they've already raised the rate twice, and I'm now paying more than $150 MORE every month than I did when I signed my agreement last spring. Here's the breakdown: March 2023: opened storage unit for $283/mo June 2023: they increased rate to $382/mo ($100/mo increase!) March 2024: they're increasing rate again to $441/mo This is completely unaffordable - I'm paying over $5000/year for a small unit that fits less than a one bedroom apartment's worth of items. This company is a complete SCAM and I really wish I'd read a review like this before selecting them! read more

Security no existing and camera coverage trash, barely had my unit 2 months and mine along with multiple other units were broken into and everything was taken. Do not recommend this place, poor customer service and will do nothing to help when they should be held responsible for ensuring security. read more

This is an awesome place , they are willing to work with you . Thank you Ruth , talk to Ruth she is so understanding

I've been with Extra Space Storage for 3 years and I've only experienced good things. My manager Ms. Ruth has been very professional. Just very nice and supportive. The Extra Space Storage in National City. I'm very pleased being here and I know in my heart I made the right decision coming here. read more

Professional and helpful. Niko assisted me in getting an AC unit so i can store stuff better.

Just needed a unit for a month. The woman I talked to helped me out by giving me first month free. Still a processing fee but still much cheaper. Appreciated very much. read more

Ruth was very professional and informative! Clean area and secured with individual access codes. read more

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This storage property is clean and very conveniently located near the 5 fwy. Customer service is friendly and very helpful. Strongly recommend this business, great price and even better staff which to me is a huge seller! read more

Employees were nice and were helpful trying to figure out the size of storage I should get and showed me around.

Pretty professional! They're really quick to help settle any issues in terms of having to cancel or update information on the spot.

they raised the rate by $100 after a few months. they said they sent a notice via mail. I did not receive the notice or an email or a call informing me of the change, if I knew the rate was going to change I would've moved my stuff out or moved to a smaller unit, but no notice was given. read more

Great prices! Have availability and the workers were very nice and helpful! Affordable as well!

Dolly was very helpful and explained in detail also helped me choose the best storage for my business needs, recommend this place to all business owners who need to store read more

I went to check out the place and the spaces available. Ruth was the one that assisted me. She was very friendly and helpful. She's also informative and was able to answer my questions. read more

hi this place is an amazing place to come and store your xtra things . But what really going to shock you is the people that works there! Specially RUTH she's is amazing helping others . Also that guy jarred he help me stock my heavy boxes .. over all a really good place to come and store your items . Just don't forget to pay it or they would sold them read more

The elevator never works, if is always dirty, the manager she is super rude, but i pay every month a lot. Please take action!

Great customer service from Angie. She was very helpful and friendly. The process was smooth and easy. The place itself seems nice. Glad there is a drive in unit because I don't want to carry all my boxes a long way. Only thing I would suggest is provide lighting in the actual unit so I could see when I'm storing my items. read more

I used this facility for 3 years while I was in the Navy, excellent service. I wish they were open on Sunday but other than that, can't beat em read more

I needed storage in a pinch dolly and ruth where amazing hands down best service ever!

Just rented a unit here. The place seems nice. I dealt with Ruth today while I was there and another guy who helped me with a second unit. Both were super friendly and helpful. The building was clean. I think the only down side was that the facility was a little hard to find and it smells like septic or something but that was just outside. Inside the building was fine. The elevator jammed on us once but honestly I think it was that my local movers over packed it. Their rates seem reasonable. read more

Pretty good experience here. We were nicely welcomed when walking in the door to check out the storage spaces and my dad and I had good conversations with the employee Noel, so thus we decided this was the place to store our items for a month or two. Check out the place because we had a good experience and I believe we would return if we need to store other items for a period of time. The employe Noel definitely seemed like he was willing to give you a good deal! read more

We had a great experience signing up for a storage unit with Ruth. She was very transparent and communicated all details, offering us the best she could. We appreciated the help. Thank you, Ruth! read more

Very simple process, i was able to receive amazing service from the staff. The care they give about taking care of their customers is above and beyond. I recommend them for any needs for storage! read more

I'm writing this because I keep getting an email asking me too. So, it's a storage place! There's nothing very exciting about it lol the staff I had dealt with were OK. And my storage unit is working out great! I got lucky and got a unit very close to the gates. My only issue was NOT HAVING THE CORRECT GATE CODE AND NOT ABLE TO CONTACT ANYONE ON A SUNDAY!! I called customer service and it rang and rang and kept transferring me to a closed office. I finally got smart and called the phone number that was on a mini van parked in the parkinglot assuming it was the employees car, and got ahold of someone! Got a code, was able to move in. I'm giving 3 stars because I believe there should be someone I can call 24hrs. A day 7 days a week. Being completely closed on sunday to me, is not cool. I was so frustrated when my gate code didn't work and there was no one to call. read more

It's storage...it is what it is. My bf drags me here because we live downtown and have too much Shh...eet! And I wanted to be the duchess of the lamest thing I could think of... :) LOL!! Maybe they'll make a new badge for that and I wanted to be ahead of the curve...! read more

Customer service was good , management and condition of the storage units on the other hand was piss poor. I needed to find a last min storage unit. The company compromise profit for customer satisfaction so in other words ALL THE CARE ABOUT IS MONEY. The elevator is a joke and scary . My furniture barely fit. Units are in terrible condition for the price you will pay. Be ware if you like getting shorted for your money then this is the way to go. NOT ME! read more

After speaking with a representative on the phone about reserving a storage unit i stopped by in person to view the unit. I was then asked if i would like to go ahead and sign a contract to reserve the unit. At that moment i figured i wouldn't be paying but after filling out a lot of information regarding what i would be storing in the unit i was then asked for a form of payment. At that point i figured i had been there long enough giving them all of this personal information might as well just pay and finish up, so i did. Long story short i called 12 days later to inform them i no longer needed the storage unit and i let them know i never put anything in there nor put a lock on the unit and i would like a refund or at minimum a prorated refund for the remainder of the month. The manager told me they do not issue refunds because of how long i had the unit. I would not recommend this storage facility based on that policy alone. They need to make their process a little more clear prior to asking someone to fill out a long drawn out contract. read more

Great place. I am very pleased with this storage facility and the customer service. Noel was very friendly and helpful; great customer service. Very clean, convenient and right off the freeway. Good prices. I feel that it is a very secure and safe place to leave my belongings. read more