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    Extra Space Storage

    5.0 (1 review)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

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    2 years ago

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    Storsafe

    Storsafe

    1.0
    (2 reviews)

    I worked with StorSafe for over five years, dating back to when the company was still called U Stor…read moreIt. Back then, everything was run professionally, invoices were paid on time, and communication was never an issue. Ever since StorSafe took over, especially dealing with Paul, Darin, and the accounting department, it has been an absolute nightmare. Last year was by far the worst. We ended the season with more than **$12,000 in past-due invoices**. Despite months of phone calls, text messages, and emails, getting a response was nearly impossible. Every once in a while, they would randomly send a check for a lawn care invoice, but they would intentionally leave out the late fees that were clearly owed. The irony is that if you're a customer renting from StorSafe, they won't return your belongings until you pay every late fee they charge. Yet when they owe someone money, they seem to think those same late fees don't apply to them. After more than **10 months**, **100+ phone calls**, and **500+ emails**, I finally received most of the money I was owed--but they still refused to pay the accumulated late fees. Even now, I still have an outstanding invoice of about **$1,500**, and who knows how long it will take before that gets paid. In my experience, StorSafe has shown a complete lack of professionalism, accountability, and respect for the businesses they hire. If this is how they treat their vendors, I can't recommend doing business with them in any capacity. This has been, without question, the worst company I've ever had to work with.

    Quoted me a price and 2 months later raised the monthly fee by 50%…read more I moved out a month later with written notice and email receipt. Then a month later, they kept texting, calling and emailing me saying that I was late on the rent and was going to be charged late fees. I talked to customer service who said they would "look into it". I said the unit is empty and they said "we'll see". Then I keep getting texts telling me I'm still late on rent. Apparently they have no internal system or communication to deal with a move out. They have plenty of automation to take your money and raise the rent though. I will stick with a reputable company like Public Storage from now on.

    Extra Space Storage - selfstorage - Updated August 2026

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