This location by far meets all our needs. Friendly and polite staff and awesome customer service. Will make you feel apart of the Extra Space Storage family immediately. Affordable and easy to manage. read more

I recently rented a unit online. I loved the easy and convenient process. Unfortunately, I have not had the opportunity to meet the staff. I will say the facility is well kept and is centrally located within the city. read more

Move in prices are a scam. They jack their rates up often and with no remorse. The unit I rented four years ago for $180 a month is now over $400. When I called to talk about it the man I spoke with was a threatening as a mafioso. I would have already moved my things but I am waiting for both the health department and code enforcement to come check out the widespread rat droppingas as well as the dead rodent in my high dollar untit. read more

So thankful to find a spot in a safe area! Missy is the best. She had one more 5X10! Extra Space makes it so easy. I was able to do it over the phone. They sent me the contract after we talked and easy peasy it was done! And it's a very fair rate! Thank you!!! read more

This location has terrible security. Their advertisement says "exceptional security" but the owner hasn't invested in secure fencing or security cams along the back fence. Thieves simply cut through the chain link fence and back up a truck. They wander the site and target units next to unrented/unlocked units where they can look over the walls to hit the most valuable units. This location has been hit multiple times over the last few months but they don't let the renters know of the risk. My unit was hit a couple of weeks ago and I asked for a Sr manager to call. No one calls. They don't care. There are lots of others storage facilities in the area with onsite managers and better security. I am moving before I get hit again! read more

Many thanks to Joy for securing approval of a lower rate than our renewal called for. As long time customers, it was much appreciated for her to go to bat for us like that. Thanks! read more

Rate increases every 8 months, and they're substantial; 20-30%. I'm moving to a different company and hope to God they don't get bought by Extra Space Storage. read more

Latisha was incredible. We were in a rush and she handled the situation perfectly. She gave me all the information I needed and was very kind about it. read more

If you decided to check these guys out on Yelp before signing up for a storage unit, well, congratulations. You may still have time to save yourself some money and frustration. I've used several storage places in Memphis over the years. The last time I moved I shopped around online and found that Extra Space had the lowest price. Or so it seemed. Expect some gotcha charges and add ons before you even get moved in (mandatory insurance? Bullshit!). That in and of itself is not so unusual. You can also expect maximum rent hikes as often as they can legally get away with, too. The $79 bargain unit I found online 24 months ago? Its now a $104/mo unit due to the aforementioned add-ons and rent hikes. That's their scam- quote a low price online, tack on some gotcha charges once you've pulled up in the uhaul and jack up the rent as much and as often as the law will allow. After all, if you're out of state then what are ya gonna do about it? read more

We recently needed a storage space for some seasonal items and we looked at several local companies. We were most concerned about affordability, location of the unit (we prefer exterior access) and access times. The folks at Extra Space called us back promptly, assisted us in selecting the unit that would best meet our needs and they provided a very reasonable rate and first month free. Upon arrival, check in was simple and fast. The unit was exactly as we anticipated and clean. We are very happy we went with Extra Space! read more

Other than not being told in advance about Insurance, everything went smooth in the rental. Paul was terrific to deal with, and took care of everything in a timely fashion. I wish there was 24 hour access, but other than that I am very pleased with the facility and service I have received. read more

Rats, rats, rats, was the reason that I moved out recently. (That after some of my grandmother's irreplacable antique furniture was already stolen from there a few years ago.) Within 2 weeks of the last time I was in the unit it smelled worse than a pet shop, rat droppings and rat urine everywhere - eventually finding rats nests. Probably near a hundred droppings on a single chair - not to mention the urine and the urine smell - hard to get out of anything. It could have been a horror movie. I bought a gas mask to clean it out (after looking online about possible diseases from rat urine and droppings) - with no help offered from management - they denied any responsibility and after the fact gave me rat poision for the unit. He didn't want to go in there himself - yet implied this was no big deal and that this is what one has to expect with storage units. If you get a unit - don't think as I did that the rat poision containers outside the units will be enough - get continuous poision for each unit. I asked why they did not advise everyone of this ahead of time so this wouldn't happen - he said they wouldn't be able to rent units if they were up front about the rat risk. I took me months to move out because these were larger units. This location is right by the railroad tracks - which from what I am told is prone to the presence of rats - because of grain traveling on freight cars. I had been there for years, paid tens of thousands of dollars - when I treid to sort papers from the boxes is when the worst infestation came. The manager said he advises against storing in cardboard boxes because rats eat that - even though the corporation sells cardboard boxes on site - and he never told me that in the years before the rats. Not that I would have had a choice. These were boxes packed years before, many by relatives. Previously I had antique tables and furniture stolen from that location. In the big units - there is access from nearby units for people to be able to climb into your units and case your possessions. I am convinced this was how the theft was done - all they have to do is break in - then move your possessions to another unit and take it out later. When you call your have to go through the corporate phone tree every time - even if calling local management - frustrating. The cost of the units increases the longer you stay there. I was eventually paying almost twice what a new person would but with so many possessions and so little time - I felt stuck. But the rats were the last straw! Oh, and they advertise a rewards program for giving them reviews and ratings - I of course wonder if that is only for good ratings - or if people assume it is, thus wonder if overall the ratings you see can be expected to be inflated positively, so renter beware! read more