My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

our uhaul truck leaked overnight. It had not rained while driving and was parked in the driveway…read moreovernight with a light rain. unfortunately it leaked in the "mom's attic"section of the truck where we had packed the lightest boxes, which unfortunately were fine linens, comforters and down filled duvets Returning the truck the following morning at the Grayslake U-Haul location, we described the problem, what was damaged and a video of the damages. The woman at the counter responded "well ALL cars leak anyway" Huh? "My daughter's car leaks. My car leaks, Thank God the cars I have driven for the past 50 years must have been unusually water proof or maybe I've just been the luckiest SOB on wheels. Needless to say: 1: There was no attempt to even apologize 2: Their justification (all cars leak) was insulting in the sense that the woman must have thought we just escaped from a mental institution to believe her defensive response, Today I contacted U haul's customer service and was helped by a very professional person who listened and proposed working solutions, apologizing for our rude treatmen. An hour later I received a call from Dan at the Grayslake location who 1: Told me they sprayed the truck with a garden hose with no results. 2: I asked Dan if he actually believed the nonsense about every automobile in the world filling the seats daily in deluges. He had all the opportunity to walk this back but didn't. 3. I asked if he was proud of these responses and he held to his stance 4. Dan told me to "find the red pamphlet and make a claim. SORRY, DAN: To coin a phrase, "it just doesn't wash. Final advice: If faced with the choice of renting a truck from Grayslake U-Haul or tying your load on your shoulders for a cross country hike buy some good walking shoes.

Avoid this poor excuse for a business! They will ruin your moving experience in the most…read moreinconvenient way possible. Just pay their competitors or deal with Home Depot even (no mileage surcharge with Home Depot!). Absolutely disgusting behavior on behalf of the "manager", Tony and his employee (she was of equally no help). Worst customer service I have ever had from any private entity; they were rude, unrelentingly condescending, and lacked the ability to diffuse the situation and come up with any worthwhile compromise. We made a reservation on 6/15 for a truck. They called at 7:48 AM on 7/1, the morning before the move, to inconveniently tell us that our Grayslake pick-up was changed to Zion and that getting there and bringing it back was now our problem. They tried using a "read the fine print" advisory excuse, but the wording is ambiguous and does not say that they would try forcing me to drive 20+ miles in the opposite direction to get the truck I ordered well ahead of time. First off, when moving to Wisconsin, when would I ever want an additional 30 minute one-way drive?!! I arranged and paid for a Grayslake pick-up 3 weeks in advance, but now, they're telling me last minute that I need to go to a city a ridiculous 20 miles in the other direction. They tried offering excuses, talking about multiple people leaving Illinois, etc. The reality is simple; I, as a customer, should then not have been given the rental option, if inventory would not be available in the manner specified. It's a failure on their end, and I should not be treated so horribly because of their lack of basic inventory management skills. Times can be tough, but they, the multi-million dollar company, are responsible for keeping their end of the deal in a respectful manner. U-haul is an awful company that doesn't deserve a single cent. The one time I asked for their services led to one of the worst customer service experiences of my life. I regret not paying $300+ to never have to deal with them ever again.

tried to be nice with them was going to get the rest of the stuff after hours.they would not let me…read morein to do that erased my code.i refuse to to deal with shitty attitudes.left a scrap pile for the scrappers there.leftr a 49.00 shelf ,i bag of trash,few misc.if they would of given me the time to do this after 5 i would of.but know the the owner is threating me with a big bil and collections.i1m a poor person.these business`s suck.i don`t give a rats care.i1m broke,that is why i was in the process of trying to get the place cleaned out.they would not allow me a chance to finish like i requested.as for the threat of a big bill ,collections,i din`t care.my credit sucks.don`t call me or threaten me either jerkwads.

This self storage business is excellent. The facility is well run. Jessica in the office is always…read morehelpful and responsive.

They also will charge you a $20 doc fee and charge you $20 again for another spot even though…read moreyou're already a customer...

From the owner: ShurLock Self Storage is a reliable source for self storage services within the Lake Villa,…read moreLindenhurst and Gurnee, IL area. Shur-Lock offers competitive reasonable rates, gated access and numerous storage options to fit your needs!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!