Headline: WARNING: Dishonest Bait-and-Switch & Rude Management…read more"Avoid this place at all costs. They are not honest. I saw an advertised price for a unit at $50 and spent over an hour on the phone with a representative to confirm it. I even PAID for the unit over the phone and cleared out my old storage space to move in. When I arrived, they refused to honor the $50 price I already paid and tried to force me into a $300 rate instead. When I asked them to give me the unit I had a reservation for, they completely ignored me and tried to send me to a different location miles away. The staff on-site was incredibly rude and unprofessional. When I asked to speak to a district manager to resolve the lie, they refused to help. To make matters worse, it took 3 days just to get my refund back. They lure you in with fake prices, take your money, and then leave you stranded with your belongings and no unit. Save yourself the stress and go to a company with actual integrity."

That place is horrible-- The old storage place that was here before this had great management and…read morethen Extra Space acquired them last year and they are awful now-- gate access is frequently broken and they raise the rate way up after you are in there a few months... there are many more reliable and affordable options in the area.... Stay away from this one Extra Space is a lemon !!!

My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

our uhaul truck leaked overnight. It had not rained while driving and was parked in the driveway…read moreovernight with a light rain. unfortunately it leaked in the "mom's attic"section of the truck where we had packed the lightest boxes, which unfortunately were fine linens, comforters and down filled duvets Returning the truck the following morning at the Grayslake U-Haul location, we described the problem, what was damaged and a video of the damages. The woman at the counter responded "well ALL cars leak anyway" Huh? "My daughter's car leaks. My car leaks, Thank God the cars I have driven for the past 50 years must have been unusually water proof or maybe I've just been the luckiest SOB on wheels. Needless to say: 1: There was no attempt to even apologize 2: Their justification (all cars leak) was insulting in the sense that the woman must have thought we just escaped from a mental institution to believe her defensive response, Today I contacted U haul's customer service and was helped by a very professional person who listened and proposed working solutions, apologizing for our rude treatmen. An hour later I received a call from Dan at the Grayslake location who 1: Told me they sprayed the truck with a garden hose with no results. 2: I asked Dan if he actually believed the nonsense about every automobile in the world filling the seats daily in deluges. He had all the opportunity to walk this back but didn't. 3. I asked if he was proud of these responses and he held to his stance 4. Dan told me to "find the red pamphlet and make a claim. SORRY, DAN: To coin a phrase, "it just doesn't wash. Final advice: If faced with the choice of renting a truck from Grayslake U-Haul or tying your load on your shoulders for a cross country hike buy some good walking shoes.

maybe the old guy was having a bad day but very poor service. was super rude to us from the min we…read morewalked in. had no sort of care or compassion for our problem and treated us rudely. DO NOT COME HERE

tried to be nice with them was going to get the rest of the stuff after hours.they would not let me…read morein to do that erased my code.i refuse to to deal with shitty attitudes.left a scrap pile for the scrappers there.leftr a 49.00 shelf ,i bag of trash,few misc.if they would of given me the time to do this after 5 i would of.but know the the owner is threating me with a big bil and collections.i1m a poor person.these business`s suck.i don`t give a rats care.i1m broke,that is why i was in the process of trying to get the place cleaned out.they would not allow me a chance to finish like i requested.as for the threat of a big bill ,collections,i din`t care.my credit sucks.don`t call me or threaten me either jerkwads.

This self storage business is excellent. The facility is well run. Jessica in the office is always…read morehelpful and responsive.

They also will charge you a $20 doc fee and charge you $20 again for another spot even though…read moreyou're already a customer...

From the owner: ShurLock Self Storage is a reliable source for self storage services within the Lake Villa,…read moreLindenhurst and Gurnee, IL area. Shur-Lock offers competitive reasonable rates, gated access and numerous storage options to fit your needs!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

I think I have been a client at ABC Storage for over 10 years now. (I am not sure but it may be…read morewell over 10 years!) I most certainly recommend them. It's a family owned business. I had a very good relationship with the original owner (who was a Marine). He passed away 2 or 3 years ago. His son has since taken the business over and is doing a good job. I probably go to my storage units on average once a month. I have a lot of stuff in storage. I feel that the staff at ABC have been consistently personable and supportive with me through all my years there. Whenever a problem arose and I asked for assistance they came through for me. I will never forget one particular time the original owner went above and beyond to assist me when I had to move a piece of furniture out. I really feel the people who work at ABC are kind people. The current facility manager, JoAnn is very professional in the way she serves the customers. She has always been accommodating and helpful. The overhead door was getting difficult for me to lift up and JoAnn had it fixed in a timely manner. Quite a while ago I had another storage in Palatine. The customer service at that storage wasn't always consistently friendly. Then some years back - (when the prices at the storage in Palatine started going up too high)- I ended up having to move all the contents of that particular storage to ABC in Round Lake as well. I did end up saving enough money to justify the hassle and cost of moving a very large storage (which was a nightmare). At the time I started with ABC their prices were better than the other places I had checked out in the general area. I honestly have not checked prices in some years, but I do feel the staff at ABC has always made me feel like a valued customer.

I recently rented a space here, I went with them due to price. I compared prices with a few places…read morearound the area and they were the cheapest. The staff that helped me was very friendly and i liked that the owner is a former Marine. The only down side to the place is the access is not 24 hour it is like 7am - 10pm which works for me.