I think I have been a client at ABC Storage for over 10 years now. (I am not sure but it may be well over 10 years!)
I most certainly recommend them. It's a family owned business. I had a very good relationship with the original owner (who was a Marine). He passed away 2 or 3 years ago. His son has since taken the business over and is doing a good job.
I probably go to my storage units on average once a month. I have a lot of stuff in storage. I feel that the staff at ABC have been consistently personable and supportive with me through all my years there. Whenever a problem arose and I asked for assistance they came through for me.
I will never forget one particular time the original owner went above and beyond to assist me when I had to move a piece of furniture out. I really feel the people who work at ABC are kind people.
The current facility manager, JoAnn is very professional in the way she serves the customers. She has always been accommodating and helpful.
The overhead door was getting difficult for me to lift up and JoAnn had it fixed in a timely manner.
Quite a while ago I had another storage in Palatine. The customer service at that storage wasn't always consistently friendly.
Then some years back - (when the prices at the storage in Palatine started going up too high)- I ended up having to move all the contents of that particular storage to ABC in Round Lake as well. I did end up saving enough money to justify the hassle and cost of moving a very large storage (which was a nightmare).
At the time I started with ABC their prices were better than the other places I had checked out in the general area. I honestly have not checked prices in some years, but I do feel the staff at ABC has always made me feel like a valued customer. read more