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    ABC Self Storage

    3.3 (3 reviews)
    Open • 10:00 am - 5:00 pm

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    8 years ago

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    U-Haul Moving & Storage of Grayslake

    U-Haul Moving & Storage of Grayslake

    (24 reviews)

    our uhaul truck leaked overnight. It had not rained while driving and was parked in the driveway…read moreovernight with a light rain. unfortunately it leaked in the "mom's attic"section of the truck where we had packed the lightest boxes, which unfortunately were fine linens, comforters and down filled duvets Returning the truck the following morning at the Grayslake U-Haul location, we described the problem, what was damaged and a video of the damages. The woman at the counter responded "well ALL cars leak anyway" Huh? "My daughter's car leaks. My car leaks, Thank God the cars I have driven for the past 50 years must have been unusually water proof or maybe I've just been the luckiest SOB on wheels. Needless to say: 1: There was no attempt to even apologize 2: Their justification (all cars leak) was insulting in the sense that the woman must have thought we just escaped from a mental institution to believe her defensive response, Today I contacted U haul's customer service and was helped by a very professional person who listened and proposed working solutions, apologizing for our rude treatmen. An hour later I received a call from Dan at the Grayslake location who 1: Told me they sprayed the truck with a garden hose with no results. 2: I asked Dan if he actually believed the nonsense about every automobile in the world filling the seats daily in deluges. He had all the opportunity to walk this back but didn't. 3. I asked if he was proud of these responses and he held to his stance 4. Dan told me to "find the red pamphlet and make a claim. SORRY, DAN: To coin a phrase, "it just doesn't wash. Final advice: If faced with the choice of renting a truck from Grayslake U-Haul or tying your load on your shoulders for a cross country hike buy some good walking shoes.

    maybe the old guy was having a bad day but very poor service. was super rude to us from the min we…read morewalked in. had no sort of care or compassion for our problem and treated us rudely. DO NOT COME HERE

    ABC Self Storage - selfstorage - Updated September 2026

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