I used Mini Storage Depot for a few months shy of a year and have had no problems whatsoever…read more I had a somewhat unique need for my storage space, which I explained to the property manager, Kim, when first inquiring about using their facility. She was great about finding a space that met my needs. The facility is great. It's a mini storage, so it's pretty simple, but I was confident that my property would be safe and secure under their watch, which it was. I never had any problems. When the time came that I no longer needed the storage space, closing out the contract was simple as well. If I need a storage facility again in the future, I wouldn't hesitate to return to them. Kim has been great to work with from start to finish.

I highly recommend this storage facility. It is newer and and was convenient to access. I stored my…read morecar and items inside a unit there and was impressed enough to write this review. They have a strategic camera system in place and the staff was great.

I went to a different store closer to me and it was 2pm and it said they would be back at 9 am…read more Then I found the Grandville store. The help was wonderful and he took the time to find out why I wanted more boxes! Surprised and happy I explained and he helped me find what I needed to finish packing. Brought everything to my car. Just wonderful!!

I have to say, this is the best Uhaul to rent from. Robert, the General Manager, is the absolute…read morebest person I've met at Uhaul. I recently made a move to Florida in February 2021. I was having a pretty bad day when I came to pick up my trailer, and he could see that. He was so kind. He offered a few free days to return my trailer because the weather was bad and I didn't know how long it would take to get there by myself. Then he offered to hook the trailer up and saw that I purchased the wrong size pin for my hitch and gave me the correct size. The kindness and helpfulness of Robert and his staff were outstanding. I recommend anyone rent from this Uhaul. Absolutely the best!!

Local and family owned. Excellent security and prices good. Well maintained properties.read more

I feel my items are very secure here. However, there is a reason for giving 1 star which I feel…read morecompelled to do in their parking lot after just now paying my bill. The owner repeatedly gives me a hard time when I pay my bill with part cash and part credit card. (They accept both forms of payment as well as checks.) I asked him why this was such a big deal and he said it WAS a big deal because it's extra "paperwork" for them. I replied that money is money. Whatever they need to do on their end to record the payment is no concern of mine. If you are a person who needs to make a split payment for one reason or another you might want to skip this place.

I visited this location to drop off items to a storage unit, and was severely appalled with the…read morelevel of disrespect I was spoken to by an employee, who I believe may have been a manager. I was sitting in my car, and less than 2 minutes passed before this employee came up to my window and aggressively went off how I'm not allowed to have my vehicle running. I immediately turned my vehicle off, as I was unaware that that extremely short period of time, that I hadn't yet even gotten out of my car, would be such a significant issue. I do understand and recognize that there are risks for leaving your car running unattended - the garage door has not yet shut and again, very brief period of time. Despite my immediate compliance and agreeing to shut off my car, this employee continued to honestly harass me as to how this was such a major risk and wouldn't even let me get a word in. I had to say "okay" numerous times, and car was turned off, and she kept aggressively bombarding me how "it's not allowed" and unsafe and how "once she closes that garage door, the carbon monoxide will set off the alarm which will take her an hour to shut off." Again, I want to emphasize that I do understand how this could be a risk if enclosed space and continuously running. I've worked in customer service for years, and I know it's a tough field. But I have never felt more disrespected by a store employee than this experience. There was zero reason to be so disrespectful and aggressive with a customer. If I had had the time, I would have went inside and complained then. National Storage, please train your staff on proper etiquette and even conflict management. This was absolutely uncalled for.

I love the drive-thru bay that lets you unload your car inside and out of the elementsread more

Recently moved into a home, combining 2 families from large apartments with 2 teens, 1 younger…read morechild and 4 pets. Lots of stuff. We decided to pack up our own stuff but have them move the larger items. Scheduled a 6.5 hr slot for the Saturday and we finished in 5 hours. We provided Pizzas and beverages to the team, who were an amazing group of movers, very efficient and strong. Highly recommended! Thank you for an awesome job & fun day!

DO NOT USE THEM. The sales rep, Dylan, was very responsive and came to our home to give us an…read moreestimate and then was our liason prior to the move. We were very pleased. Then came packing and moving days. Now I would refer to this company as A Pickup and a Couple of Guys. They immediately started to complain about how much they had to pack and how they had to leave at 5 so they weren't sure they could get it done. China was packed using cloth place mats which they had to hunt to find since the china and place mats were in different parts of the house. There was plenty of bubble wrap available. Crystal was thrown in a box with packing paper. Items were moved from one part of the house to another to pack so when we unpacked we were not able to find complete sets of items. Sure enough, when 5 pm came the majority of packers left even though they had not packed any of our bathrooms and had left 4 kitchen cupboards untouched. Fortunately 2 of the other packers were responsible and finished up. The next day, the actual moving day, was a repeat. Complaints about how much stuff we had, they hadn't planned enough trucks, the boxes were too heavy. By 4:00, when we saw them passing a joint around we just wanted them gone. We are not naive but we didn't appreciate their vulgar language. On move in day they were expected between 8-9 AM. We had confirmed that time several times in advance. They did not show up until 1:30 PM. Every time we called to check we were told they were still loading the trucks. We now think they couldn't round up enough workers. Two furniture items were broken so they could not be used, 2 lamps were packed so poorly that the switches no longer worked. Several dishes and glasses were broken. We have taken pictures of all of the damage and submitted them multiple times to Nathan, the manager. He has not responded. No adjustor has come to analyze the broken pieces of furniture so we can get them repaired. We paid extra for breakage insurance so that was a waste of money.