great location hands down! Amanda was amazing to work with and the facility was spotless!read more

Not climate controlled, poor communication on issues. Restrooms filthy with trash in the entrances…read more Avoid this storage facility, they'll tack on insurance onto your payment because "we think you need Insurance" ......Previous owner EverKept ran it better, too bad.

Very clean storage units, quality service. Tom is a great guy to do business with!…read more Highly recommend.

Great place to do business with. Would rent there again if…read moreI had the need. Better service than other places I have used.

Very helpful and friendly staff willing and able to answer all my questions and help with any…read moreneeds. This facility is easily accessible and super clean.

Lowest prices, helpful staff (on-site), clean units - would recommend! If you are looking for a…read moreplace to store stuff, start here.

Super convenient with 24/7 access! Staff is great and the facility always feels very clean and saferead more

I have had a storage unit at the Hudsonville location for a couple years. I recently signed up for…read morea parking spot in Byron Center and have had some safety and security concerns. The previous manager (no longer there) was great to deal with and handled my concerns. The new staff since last fall however is very hard to deal with and can't answer my questions and get a basic lease set up and match the quote /price promised(first month half off). Overcharged and they can't fix it. Management has no real authority to make things right. They sure can auto bill and overcharge, but refuse to make it right. Disgusted with the staff. The storage unit itself is nice and secure and average price range. Another side note - we are expected to keep our unit clean and move out clean. Well... we moved units on a last minute necessity over a weekend. The new unit was found dirty and piles of dirt all over. I mentioned it to the manager the next Monday and once again, they did nothing about it. Quite disappointed the standards are not consistent and you can't communicate or get things corrected with office staff. There was a computer system change over the winter. I was overcharged and accidentally billed on a daily basis for a week and they would not refund... just kept updating a new balance incorrectly for the next month. Finally got that fixed after a couple weeks.

Great customer service, they helped me move into a 10x10 unit when I was in a pinch over the…read moreweekend. Highly recommend this place if you need storage!

Big Brother made our moving experience very easy. They showed up on time & handled everything for…read moreus! I highly recommend!

WOW! So..... Do you…read moredo vehicle safety inspections? If so what kind of cracker jack mechanics do you use? Every tire was low, the front passenger should have been replaced some time ago, steering wheel shakes like a brick in a dryer, oil wasnt reading on the dipstick, trailer tires were also low (all of them unless they are only suppose to have 25 to 30 psi)(sticker says 65),Got to have the steering wheel at 10 o'clock to keep it straight(ish), transmission is definitely due for a inspection hard shifting first and second but slips coming out of third, tow haul button does not work (so that's nice). Truck will barely get up to speed going down hill. I'm heading to West Virginia... pretty hilly state, I'm sure it's going be a blast. I was a delivery driver for more than 4 years and have driven more box trucks then I can remember. But I guarantee that this one I WILL remember, don't be proud of that. If I knew my move was going to go like this I wouldn't be moving. This here is one customer that will not be a return customer. So all in all thanks for the headache. BUT THE A/C does work at first I was hesitant in using it figured a rattle snake would jump out at me if I turned it on or something along those lines.

Have hired them for an upcoming move! Many places cannot be trusted and will not answer or take on…read morenew clients! Larry came from Holland to my house to give me an estimate for services. He was very professional and thorough . I like the fact that they are associated with a National Company! Looking forward to have the 3 men coming respect my needs and handle my furniture safely! Moving from SH to Kalamazoo

Initially went very well using them for moving to a new home. Then moving day came and went all…read moredown hill. We're quoted for $2700 and approx 6 hrs with 4-5 movers, turned into $5100 and took 12hrs with 5 people. The estimator came to our house moving from and looked at every room top to bottom and outside etc so I thought the estimate would be close. Then they broke our coffee table and tread mill and only offered a sorry and nothing else. The movers were great! But the office personnel were not helpful or seemed like they cared at all. Would not recommend. To the company: Clean up your act, try to care more, and please get people to estimate that actually know what it will truly cost and the time it will take.

This company is amazing. Excellent customer service and very affordable for the high quality…read moredumpsters. Flexible drop-off and pick-up and very responsive. Fantastic and definitely who we will use anytime we need a dumpster.

They had great customer service and worked with me to make sure I got exactly what I needed. Will…read moredefinitely use again!