I was up to date on my storage rent but when I came with the moving company to get my things I was…read moredenied access. I tried the code they gave me and the phone number per the entry box. Nothing worked.

Very professional, easy and quick to get my storage needs met. They even had boxes, supplies and…read morelocks available right in the office.

Very clean facility. Bluetooth technology is convenient. The website made the move in process quick…read moreand easy!

From the owner: Our recently built Cedar Springs location is arguably the nicest facility in the area. As with all…read moreour locations, security is of utmost importance at our Cedar Springs location. Many options of climate-controlled units, traditional units along with outdoor boat/trailer/RV storage. Our staff is available Monday thru Friday and are trained to make your storage experience seamless and stress-free.

Whenever we have had a need for storage Rockford self storage has met our needs. Carol goes so far…read moreabove and beyond including notifying me of mail when it inadvertently was sent to their facility. I always found the facility well maintained, clean and secure. We had our most prized possessions stored there in a climate controlled unit . We always felt our items were safe and well cared for . If my prized items cannot be with me I wouldn't trust them to anyone else. I wish we had stored all of our items there .... it was easy to reserve and access was also easy . If you need storage look no further.

I am updating because I was explained at length the reason my storage pricing was changed because…read moreat the time, I did a move in rate and it changed a certain amount of months after back to the normal pricing so I understood that more than likely, my husband and I just forgot that the pricing was going to change! Overall, they are definitely very proficient in their efforts to help you understand everything, they do want to hear from you and are very understanding! They work with you and have very clean facilities! They have saved our memoirs that otherwise we would have to throw away and really, you can't put a price on your memories so we are very grateful to be using them! We feel our storage is safe and secure!! Thanks Rockford Self Storage for your great customer service and wonderful facilities!!

Local and family owned. Excellent security and prices good. Well maintained properties.read more

I feel my items are very secure here. However, there is a reason for giving 1 star which I feel…read morecompelled to do in their parking lot after just now paying my bill. The owner repeatedly gives me a hard time when I pay my bill with part cash and part credit card. (They accept both forms of payment as well as checks.) I asked him why this was such a big deal and he said it WAS a big deal because it's extra "paperwork" for them. I replied that money is money. Whatever they need to do on their end to record the payment is no concern of mine. If you are a person who needs to make a split payment for one reason or another you might want to skip this place.

I've been a customer for several years and am pleased with the service they provide. The new…read moreowners that took-over a few years ago seem to be continually improving & developing. The entry/exit security system was upgraded and I now can open the gate using an app on my smartphone. That's a nice convenience that I really like. The entryway was improved to remove an island, so that I can enter & exit without awkward maneuvering that formerly was required in order to avoid scraping my trailer's rear bumper on the pavement as it transitioned onto the angled driveway. During my latest visit (fall, 2020) I saw some work underway that appears to be upgrades to lighting. I'm anxious to see it on my next visit. One point to emphasize: The owners are VERY customer-focused, and sensitive to input & feedback. It's nice to be treated so courteously, and valued as a customer. They seem to be living-out the 'values' that we'd like everyone to (and so give me a good example to follow! :) ). Rates are higher than I'd like, but to be fair, they seem to be competitive with others in the area. And the high level of service & maintenance give them a real edge over others.

From the owner: As Rockford's Premier Storage Facility, look no further for your storage needs! We offer the BEST…read moreproducts and services. Our facilities have gates and video surveillance so that your belongings will be clean and safe when you return for them. With automatic billing and options to pay online, we make storage simple. Stop by and see us today! Call 616-874-8989 Outdoor and Indoor storage for RV's, Boats, Campers, and Trailers!