Bouma Self Storage

I visited this location to drop off items to a storage unit, and was severely appalled with the…read morelevel of disrespect I was spoken to by an employee, who I believe may have been a manager. I was sitting in my car, and less than 2 minutes passed before this employee came up to my window and aggressively went off how I'm not allowed to have my vehicle running. I immediately turned my vehicle off, as I was unaware that that extremely short period of time, that I hadn't yet even gotten out of my car, would be such a significant issue. I do understand and recognize that there are risks for leaving your car running unattended - the garage door has not yet shut and again, very brief period of time. Despite my immediate compliance and agreeing to shut off my car, this employee continued to honestly harass me as to how this was such a major risk and wouldn't even let me get a word in. I had to say "okay" numerous times, and car was turned off, and she kept aggressively bombarding me how "it's not allowed" and unsafe and how "once she closes that garage door, the carbon monoxide will set off the alarm which will take her an hour to shut off." Again, I want to emphasize that I do understand how this could be a risk if enclosed space and continuously running. I've worked in customer service for years, and I know it's a tough field. But I have never felt more disrespected by a store employee than this experience. There was zero reason to be so disrespectful and aggressive with a customer. If I had had the time, I would have went inside and complained then. National Storage, please train your staff on proper etiquette and even conflict management. This was absolutely uncalled for.

I love the drive-thru bay that lets you unload your car inside and out of the elementsread more

Alpine Self Storage

3.0

My first contact was pleasant. I rented a unit there because it was close to where I was living…read more The experience getting in was smooth, flawless. I maintained the unit for over a year before I moved into a larger house and could empty the storage unit. I may be renting again soon so I decided to take a look. The address is a bit confusing but I didn't search for it by address, there are actually 2 of them so it does get confusing. I passed by and saw the location. For that I will take away one star. Everything else was as it should be and I had a positive renting experience with them.!

This is not the correct address. The correct address is 5452 Alpine. The Hayes address is a…read moreresidential dwelling. Pain in my butt!!!

Storage Rentals of America

1.0

(4 reviews)

These guys are scammers, they bring you in price, and raise it 3 to 4 months after you have a…read moreagreement and then another three months they raise it again you're paying almost double from what your initial rate is. I would steer clear of this company.

Well I was in tornadoes that hit pavilion estates in kalamazoo michigan and we have nothing it…read morelevel d are home so we need cloths baby bed diapers etc we'll my wallet debit cards etc are gone I ask if I could get in storage because couldn't pay bill because we getting no mail we'll they flat said no district manager comstock no sympathy nothing how you pay bill when u lost everything we have baby due this week no cloths bed or anything all in my storage very rude people jim

Mini Storage Depot

I used Mini Storage Depot for a few months shy of a year and have had no problems whatsoever…read more I had a somewhat unique need for my storage space, which I explained to the property manager, Kim, when first inquiring about using their facility. She was great about finding a space that met my needs. The facility is great. It's a mini storage, so it's pretty simple, but I was confident that my property would be safe and secure under their watch, which it was. I never had any problems. When the time came that I no longer needed the storage space, closing out the contract was simple as well. If I need a storage facility again in the future, I wouldn't hesitate to return to them. Kim has been great to work with from start to finish.

I highly recommend this storage facility. It is newer and and was convenient to access. I stored my…read morecar and items inside a unit there and was impressed enough to write this review. They have a strategic camera system in place and the staff was great.

U-Haul Moving & Storage at Plainfield Ave

3.3

(3 reviews)

I had a trailer hitch installed there after calling around to other more well known installers. I…read morewas surprised that U Haul gave me a better price than the others. Also rented a one way trailer to haul some home furnishings to Northern Wisconsin as well as renting a smaller trailer to move a washing machine here in town. And, I have purchased moving supplies here. It may not be the lowest price for these supplies, but it is handy having a full range of items in one place. They buy back unused and unopened items. This store also refills propane tanks and has a few storage lockers. Al, the manager is a nice, if overworked guy. I can recommend this U Haul to you.

If I could, this review would have 0 stars. We had a horrible experience. Every single part of the…read moreprocess went wrong, we were continuously passed along to different people to talk to, and the billing is still being processed wrong. We used the U-Haul's U-boxes to move from Michigan to Florida. To make it easier I will split this horrible process into four different parts. 1. Delivery to our home had been set for a Thursday morning. Multiple family members and friends took work off in order to help us load them. At 11am the boxes had still not arrived and I was assured they would be there before noon. The boxes didn't show up until 4pm after all of our helpers had to return home. No one was answering our calls trying to figure out when the boxes would arrive and the person unloading them had no idea what they were doing. 2. I received a call saying we could not put locks on the boxes because they needed to be inspected. When they arrived to pick the boxes up, three hours late, we were then told we needed locks and we would be charged because they had to provide them. They never mailed our keys to the locks. When they were delivered we had to buy a bolt cutter and break into our own belongings. 3. After having the drop off date set in Florida for months, we were told they could no longer drop them off on that date. This means we would be sleeping on the floor with no furniture, clothing, or kitchen utensils. After talking to multiple different people the date was finally set again. The boxes showed up six hours late. The woman dropping off these boxes was the ONLY person that was nice and kept us updated on what was going on. 4. The entire transaction was completed at the end of June. It is now the end of September and we are STILL being charged EVERY SINGLE MONTH for a storage container we don't have. Every single month we call, get passed around to multiple people, and they eventually return the money. If it happened once, okay I can handle that, but this has been happening for three months in a row and shows no sign of stopping. This experience was horrible. I will NEVER go through U-Haul again.

DADS Delivery

We booked DADS to move our heavy things from a second floor condo to storage. Glenn (owner) was…read morevery easy to deal with and estimated the likely cost of the project right on. Our two movers, Kai and Kaiden (sorry if I misspelled your names guys!) were great - very efficient, friendly, and respectful of both us and our property. The next step in our journey will be to move the stuff out of storage into our new home (still looking!), and we will not hesitate to hire DADS for that as well!

Showed up on time called ahead and moved 2 storage units to house very quickly and made sure we…read morewere satisfied

West Michigan's Finest Movers

4.3

(10 reviews)

Very easy communication. Showed up on time and were ready to work. My items were handled with…read morecare and placed them where I wanted. Took us about 45 minutes to unload 3 U-Pack ReloCubes. Would recommend.

Cannot recommend them enough!!…read more We made a move from Pittsburgh to Grand Rapids. Our movers from Pittsburgh were late, and they also took twice as long as originally quoted. This set back our arrival time by almost two hours, and the WMFM were so flexible and SO nice. Their positivity was so greatly appreciated after a pretty stressful day. They were so quick, and also let us know of anything that was damaged due to the previous movers. Even prior to that day, scheduling was super easy. Ryan called with clarifying questions and confirmed the day prior.

Hoekstra Moving Company

4.4

(7 reviews)

Wonderful moving company! The two that did the moving were very nice and courteous!…read more I'd hire this company again in a second! Mike R.

Hoekstra moving is a step above the rest. Very professional…read moreand courteous! Nate Hoekstra and his sister, Jordyn along with the 3 strong men on the truck make me feel honored to have made their acquaintance!

Nextdoor Neighborhood Services

These guys were great! Very helpful during a very stressful time. I would definitely recommend them.read more

Tony and his helper were courteous, friendly, and did a good job. They communicated well so that…read morewe could coordinate.

Haulin' Aces

(3 reviews)

I hired Haulin' Aces to move my 98 year old mother. Brian and Patrick arrived on time and were very…read moreprofessional and fast!! My mother even commented that they were better than companies I have hired before and I have moved her 5 times in 12 years, so she should know. Because she is on a limited income the cost of moving was very affordable. If ever I need a moving company, I will definitely call them!!

amazing from the start! great communication from the first contact. they showed up on time, backed…read moretheir truck and trailer down our terrible and long driveway which deserves 5 stars alone. then they showed up to work! they were moving so quickly and efficiently that our 2000 sq ft house was ready to move in 1.5 hours. They unloaded even faster and now that everything has been put away, nothing was broken or damaged! they were fun to chat with during the move, had a great attitude and even chatted with my mom while unloading. she was a big fan and so were we. 10/10 recommended and also seem like cool guys to get a beer with after.

Bouma Self Storage - selfstorage - Updated August 2026

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Secure Storage

This facility is friendly, easy to communicate with, and the facilities are in great shape!read more

I would give this place 5 starts. It's clean and well lit. The office staff is kind and very…read morehelpful. I would definitely recommend them.

84th Street Storage

Very clean storage units, quality service. Tom is a great guy to do business with!…read more Highly recommend.

Great place to do business with. Would rent there again if…read moreI had the need. Better service than other places I have used.

Secure Storage

4.4

(8 reviews)

Super convenient with 24/7 access! Staff is great and the facility always feels very clean and saferead more

I have had a storage unit at the Hudsonville location for a couple years. I recently signed up for…read morea parking spot in Byron Center and have had some safety and security concerns. The previous manager (no longer there) was great to deal with and handled my concerns. The new staff since last fall however is very hard to deal with and can't answer my questions and get a basic lease set up and match the quote /price promised(first month half off). Overcharged and they can't fix it. Management has no real authority to make things right. They sure can auto bill and overcharge, but refuse to make it right. Disgusted with the staff. The storage unit itself is nice and secure and average price range. Another side note - we are expected to keep our unit clean and move out clean. Well... we moved units on a last minute necessity over a weekend. The new unit was found dirty and piles of dirt all over. I mentioned it to the manager the next Monday and once again, they did nothing about it. Quite disappointed the standards are not consistent and you can't communicate or get things corrected with office staff. There was a computer system change over the winter. I was overcharged and accidentally billed on a daily basis for a week and they would not refund... just kept updating a new balance incorrectly for the next month. Finally got that fixed after a couple weeks.

Walters Equipment And Rentals

3.5

(11 reviews)

•$$

My husband and I came in to buy a Husqvarna 350 BT leaf blower that was on sale. While we are…read moretalking to one of the salesmen and standing right in front of it the owner/manager sells it to someone else that had just walked in. Never asked us anything. That was wrong and very rude. Then offered to sell us another model for $130 more than we had to spend. Very disappointed and needless to say would not recommend these poor business practices to anyone else. Sad that your "manager" is so cutthroat that he sells product right from under other sales people. What happened today was wrong and rude to more than one person. You have lost at least one customer and possibly more. This is one recommendation/ review that will not be favorable.

Great selection of items to rent. The staff is friendly, helpful, and willing to work with you.read more

Havit Supplies

Time after time, I've found that I can always count on them to provide great rentals for fair…read moreprices!!

Dave and the whole team at Havit Supplies are as good as they get! Not only is their customer…read moreservice top notch, but they help you out with anything you may need. We rented some chairs and tables from them for a fundraising event that we were hosting and they were so friendly and accommodating. We live in GR but we are going to make the drive out to Havit anytime we have a rental need that they can supply. 10/10 would recommend.

Alpine Rent All & Sales

3.0

(13 reviews)

Bait and switch con artist thieves.!! I talked to a guy at the counter about renting a skid steer…read morewith a trailer and a jackhammer. He tells me it'll be $577.20 for one day rental. I agree, he charges my card and I leave with the equipment. The owner then calls me and said they have a new computer system and they made a mistake on their end. He charged me an extra $851.72 for a total one day rental now costing $1,428.93. Do not use these crooks.

I recently rented an electric jack hammer to remove the basketball post I put the n 25 years ago…read more I install the pole literally saying I felt sorry for the guy who had to get this out of the ground! I showed a photo to Dan and Roger when I arrived and asked if their jack hammer would do the job. They both assured me that it would then I asked for suggestions and pointers since I had never used a jack hammer before. They were both super helpful which translated to an easier job onsite (it was 1.5 hours of "hard labor", but I was expecting that!) Super grateful Dan and Roger were so willing to share their tips and were so accommodating with the rental! Great job, Alpine Rental!

Rockford Self Storage

Whenever we have had a need for storage Rockford self storage has met our needs. Carol goes so far…read moreabove and beyond including notifying me of mail when it inadvertently was sent to their facility. I always found the facility well maintained, clean and secure. We had our most prized possessions stored there in a climate controlled unit . We always felt our items were safe and well cared for . If my prized items cannot be with me I wouldn't trust them to anyone else. I wish we had stored all of our items there .... it was easy to reserve and access was also easy . If you need storage look no further.

I am updating because I was explained at length the reason my storage pricing was changed because…read moreat the time, I did a move in rate and it changed a certain amount of months after back to the normal pricing so I understood that more than likely, my husband and I just forgot that the pricing was going to change! Overall, they are definitely very proficient in their efforts to help you understand everything, they do want to hear from you and are very understanding! They work with you and have very clean facilities! They have saved our memoirs that otherwise we would have to throw away and really, you can't put a price on your memories so we are very grateful to be using them! We feel our storage is safe and secure!! Thanks Rockford Self Storage for your great customer service and wonderful facilities!!

Hudsonville Expressway Self Storage

(1 review)

This service was amazing. The lady who managed it was always helpful and I had no issues with the…read moreunit itself. The unit was easy to find and surrounding areas were well lit. I do recall having a little trouble finding the facility at first but the location is convenient being near I196. A huge plus was that the rates were really affordable. Added note: If I remember correctly, there was a platform (within the unit). I didn't expect that but it was nice knowing my stuff was safer, from water damage, being off the ground.

Rockford Self Storage