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    Extra Space Storage

    5.0 (1 review)
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    Self storage

    Vehicle storage

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    2 years ago

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    Emily S.

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    Premier Relocations

    Premier Relocations

    (2 reviews)

    I've done two moves with Premier and at this point, I will highly recommend them to anyone. Our…read morefirst move was from an apt to a condo while the second was from our storage unit to the condo. Different crews for both moves but it didn't matter - terrific attention to detail, even cleaning up the sloppy work of the company I previously used. The crew were engaging and offering advice and help, even double-handling some furniture when I couldn't make up my mind. Ouch! They never complained or skipped a beat -- very helpful! There was not a single item or aspect of the condo that was damaged as a result of these crews. They were GREAT! The estimation process was also great. The person (Joe) was actually willing to visit both my apt and storage unit to get a good feel for the job. Other companies wanted to telephone-guesstimate everything and then lowball the bid. The best part? The actual job was a lot cheaper than the estimate. This was due to the quick work of the crews and an approach of "under promise/over-deliver" which is a fantastic way to treat customers. The actual purchase contracts and payments were expertly handled and I was very impressed that the office staff called multiple times to verify that things were going well and to see if anything else was needed. It's this kind of client-service and attention to detail and success that causes me to give Premier a 5 star rating. If only all companies were this good!

    For my wife and I, this was a big move. How to have everything we own packed, stored and then…read moreshipped from Michigan to Texas. I did some research, obtained a few estimates, spoke with previous customers, and settled on Premier. Joe was honest and thorough when working up a load and price estimate. And Lina, well bless Lina's heart, she was available and helpful during each phase of our move. The packers were courteous and respectful - and quick! When it was time to have our belongings shipped down (we had them in storage with Premier in MI as opposed to finding a storage facility and hiring another company to transport from their facility to our new home), all it took was a call to Lina and she set up a delivery window. The delivery was hampered by a huge storm but Lina kept in constant contact to keep us updated. Even with the storm delay, our belongings were delivered within the window. And the crew that unloaded were wonderful. They did everything from prepping the house to removing some of the waste material. Great group of guys, annd if I could remember their names, I would give them a big shout out. Nothing damaged. Not one item. Nada. Hopefully we don't have to move cross country again, but if we do we will definately use Premier.

    Two Men and a Truck Grand Rapids North - Moving truck at one of the apartments

    Two Men and a Truck Grand Rapids North

    (23 reviews)

    Recently moved into a home, combining 2 families from large apartments with 2 teens, 1 younger…read morechild and 4 pets. Lots of stuff. We decided to pack up our own stuff but have them move the larger items. Scheduled a 6.5 hr slot for the Saturday and we finished in 5 hours. We provided Pizzas and beverages to the team, who were an amazing group of movers, very efficient and strong. Highly recommended! Thank you for an awesome job & fun day!

    DO NOT USE THEM. The sales rep, Dylan, was very responsive and came to our home to give us an…read moreestimate and then was our liason prior to the move. We were very pleased. Then came packing and moving days. Now I would refer to this company as A Pickup and a Couple of Guys. They immediately started to complain about how much they had to pack and how they had to leave at 5 so they weren't sure they could get it done. China was packed using cloth place mats which they had to hunt to find since the china and place mats were in different parts of the house. There was plenty of bubble wrap available. Crystal was thrown in a box with packing paper. Items were moved from one part of the house to another to pack so when we unpacked we were not able to find complete sets of items. Sure enough, when 5 pm came the majority of packers left even though they had not packed any of our bathrooms and had left 4 kitchen cupboards untouched. Fortunately 2 of the other packers were responsible and finished up. The next day, the actual moving day, was a repeat. Complaints about how much stuff we had, they hadn't planned enough trucks, the boxes were too heavy. By 4:00, when we saw them passing a joint around we just wanted them gone. We are not naive but we didn't appreciate their vulgar language. On move in day they were expected between 8-9 AM. We had confirmed that time several times in advance. They did not show up until 1:30 PM. Every time we called to check we were told they were still loading the trucks. We now think they couldn't round up enough workers. Two furniture items were broken so they could not be used, 2 lamps were packed so poorly that the switches no longer worked. Several dishes and glasses were broken. We have taken pictures of all of the damage and submitted them multiple times to Nathan, the manager. He has not responded. No adjustor has come to analyze the broken pieces of furniture so we can get them repaired. We paid extra for breakage insurance so that was a waste of money.

    Extra Space Storage - selfstorage - Updated May 2026

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