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Zerorez

5.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

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Services - Zerorez

Grout cleaning

Grout sealing

Grouting

6 More Services

Carpet and upholstery odor removal

Carpet and upholstery stain protection

Carpet and upholstery stain removal

Carpet and upholstery steam cleaning

Tile refinishing or restoration

Water extraction from fabrics

Zerorez Photos

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3 years ago

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Guarantee System

Guarantee System

2.5
(8 reviews)

I have used several different carpet cleaning companies over the years. Last week is the 3rd time…read moreGuarantee System has cleaned my carpet. I remain as pleased as ever with the look and feel of it following the cleaning by Dave. His work is efficient and thorough. And when he was done my carpet looked brand new! In addition Dave made scheduling the cleaning a breeze. He also patiently answered my questions to my satisfaction. It is without hesitation that I recommend Guarantee System for carpet cleaning. They are now my only choice for cleaning my carpet. Thank you Dave for your awesome work!

I experienced what most homeowners consider a significant loss in February 2017 and Guarantee…read moreSystem finished my project in November 2017. For a small home of less than 700 square feet, that is not a reasonable timeline by anyone's standards. As a result of the delays, my family and I were unable to enjoy our home for an entire Spring, Summer, and Fall. I often wonder if any of the employees of Guarantee System would like being displaced from their home for three seasons for a project they said would only take two weeks. Would they be okay not being able to go home for 9 months without explanation as to why it was taking so long? They have terrible project managers, who lack common courtesy and basic communication skills. I reached out to the project manager repeatedly to get status updates. Every time I talked to him, my job was "next", but no work was being done. When they finally did start my project, they seemed completely unprepared on what information they needed and in what order. I had to do a lot of the legwork in terms of finding the cabinets and flooring I needed even though I sent them the description and QR codes for the materials I wanted. Guarantee System did not turn my crisis into calm. To make matters worse, here I am almost a full year later and some of their work is falling apart. I reached out to them in May 2018, sent photos of the issues, and asked if the work can be redone because it should still be under warranty. I have heard NOTHING back from them. Not even a phone call to say, "You're not covered..." Nothing. I have called, texted, and emailed. It's not okay to treat customers like this. The money they were paid was good and on time. I was responsive to their questions and very accommodating even after I couldn't live in my house for 9 months. DO NOT USE THE COMPANY. If your insurance company refers them, please ask for another company.

Zerorez - carpet_cleaning - Updated June 2026

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