I have been storing RV here for the last 5 years...has…read moreeverything i want and need...water, septic, electric covered storage and security! Industrial ice maker to stock up before pulling out. Great location,!

Easy in and out with plenty of room to back rv in and out of space. Very clean, highly recommended…read more Electric to keep batteries on rv charged. Well located in the Fort Myers Area. Great price and the phone service is always prompt and spot on with knowledgeable personnel to help with question. Thanks again C.Z.

Horrible customer service. They kept charging me after I…read moremoved out! I called several times and never received one phone call back. Not a good place to do business with.

Well, I had no safety concerns here, but I will let you know the mosquitos are horrific, one of the…read moreworker's is a drunk and the office charged me after I checked out and will not refund me. I took my rv out on 7/20/17 for mechanical work, signed a paper saying I was leaving the storage lot and that I could possibly not be coming back as I was moving out of state. The said to call and let them know, well nobody seems to remember me calling and I never checked back into the lot. Rent is due the 1st. I found out last week that my credit card was charged anyway. Okay, I signed a piece of paper 11 days before rent is due stating that I was leaving, I called and canceled, never signed back in and still charged. I called last week and never heard back. So, I called again today to follow up since they didn't. Nope, no refund, no recollection of phone call and then hung up on me...Would I store with them again, NO!!! Safe T Storage of Ft Meyers Beach, YOU SUCK!!

There has been a natural disaster. Storm surge damage further inland than expected. No electricity…read morefor literally miles. Homes and businesses are gone. Boats are in peoples front yards, flooded out cars block the right of way and there are no working stop lights anywhere. We stashed post hurricane supplies in our storage unit in the hopes that we might have everything needed after the storm even if the house blows away. it worked! But not really. Public Storage has chained the gate closed until further notice. Never mind about your generator, your emergency supplies, food, water, medicine, tools, camping gear, bicycles etc. They need to make sure that it's "safe for everyone." I can see the door to my drive up unit completely unobstructed except for the massive chain. "Come back tomorrow," I'm told. The next day I'm there waiting for someone to open the gate and am told I should come back tomorrow again. I was not happy about this and let it be known. I was informed local law enforcement would called if I did not leave. I thought this was a grand idea and decided to wait for the Sheriff's Deputy to stop by. Three hours later and no cops, no access to storage unit and no public bathroom, I left to go pee. Today is the third day after the hurricane and I'm driving 40 miles each way again to try and get my supplies. Wish me luck. I'll be moving to a new storage company ASAP. The half dozen or so competitors within a mile or two of this location were all open by yesterday afternoon. They don't have electricity either. They got flooded too. They are obviously more concerned with people than unnecessary corporate processes that deprive disaster survivors of their belongings and supplies. Just because they can. Shame.

I would love to stay at this location but it seems every six month or so there is an increase in…read morerate. When we started we were quoted a rate of $108.00 a month. The day we show up we were told that it turned into $150.00 a month due to a system error. Now going on 2 years later they want to raise the rate to $274.54. I have no choice but to leave. Lets not forget that IAN flooded the whole complex and they tried to force owners to sign a waiver to release Liability. I would not sign it and I had to call the Sheriff before they would allow me to enter.

I have been in my unit for 120 days and just received a notice that the price of my unit went up…read more60%! Much higher than the one they even advertise online. Beware. They take advantage of their customers.

From the owner: Every storage feature is designed from scratch against standards forged from years of experience in…read morethe self storage industry. The result is a high quality consistent customer experience you can count on.

Completely awesome. The management is very helpful. They have great service and the facility is…read morevery well maintained. Great experience.

One of the best storage unit facilities in ft myers area. Management is top notch and I only wish…read moreother businesses took as much pride in their jobs as they do. I can't say enough about how well this place is run

Were with Metro for 10 years. Ian hits. They supposedly sent us a email letting us know that we…read morehad one month to get our contents out or it would be thrown in the trash. Funny we got all emails promptly that wanted their monthly fee but by the time we requested the email ,that was not received, we had like 20 days. In that 20 days we went to the unit several times to take carloads of stuff and each time we received a email that our account was closed and they would be clearing our unit. We finally got this removed so we could get our stuff out the last day. ALSO DON'T BUY THEIR INSURANCE. GET FROM SOMEONE ELSE!

I have called Metro Self Storage on Summerlin Road in Fort Myers multiple times trying to pay my…read morestorage fee, but they refuse to take payments or update credit card information via the phone. The website they tell me I must use to pay and update my payment information has been down and will not allow me to update my credit card. When I call the corporate office, they acknowledged that the website is not working properly and that many customers are having trouble paying their fees. Their only option is to come in or I will be assessed late fees. They acknowledged the fact that I work out of the area but refuse to understand why I am unable to come in and pay in person. I have now made seven phone calls, sent emails and tried countless times to pay them via multiple methods but they refuse to take my payment. To threaten a customer with fees and tell them you are denying them access to their belongings because you refuse to accept their payments over the phone and your website is down is ridiculous. Judging by the fact that previous reviewers have been having the same issues for the past year, it sounds like management is more interested in scamming customers into late fees than actually taking payments. If you're looking for storage, stay away from Metro Self Storage on Summerlin.

Hands down, Ft Myers has the best staff! Chris is amazing! He is always so accommodating,…read morefriendly, and always wears a smile. Glad we chose this location!

Best experience ever with a self storage place. The manager, Chris, was very friendly and extremely…read morehelpful. He helped me decide which unit would be the best for me and saved me money as well. The building is very clean and secure. Highly recommended!

Cube Smart is excellent with everything customer service hoes above and beyond. excellent. Andy H.read more

Tried to raise my rate over $100 a month. This should be criminal. I'm not sure any others are…read morebetter, but sure going to find out.

nice people, brand new clean RV storage. They are just going through their initial opening steps…read more so they have lots of open spots. well designed

Crossroads is an incredible brand new storage location accommodating motor-homes, boats, vehicles…read moreand many other storage needs. We visited the facility last week and were truly blown away by all the features and the exceptional customer service. They have lots of enclosed units in a variety of sizes, with the largest big enough to store our 45-foot motor-home. The enclosed units have temperature control and their own electrical panels along with coded access. There are also canopy options, which have electrical hook-ups AND fire suppression systems. And the entire facility is surrounded by a high wall, security cameras and storm drainage. In fact, we learned the entire facility has been built to withstand severe weather. Lastly, the owners are wonderful (which was mirrored by the other customers we met last week) - this is a family owned business and you can tell their genuine customer service and communications come from the heart AND the sincere desire to be successful by way of providing a great storage option with excellent service. Pricing options give real value for money and with no flexing. And we were told we can use the wash bay for free. We researched lots of places in the surrounding area and we would absolutely state this is the best option by far. In fact, we've not seen anything like it anywhere. 10/10. Thank you, Dana and Don for the tour! We will be back.

5 star customer service at this location. Danielle and Dawn both went out of their way to help me…read morewith designing and printing business cards on the spot, faxing documents, and just connecting as humans and not as a number. Highly recommend this store and those two employees. Wow!! God, those ladies deserve a raise.

We were the only ones in the store. The girl that helped us , wasn't super friendly. Maybe that was…read morejust her personality. It wasn't that she didn't help us, she just seemed annoyed if we asked questions. Maybe she prefers being behind the counter and not dealing interpersonally... The store was clean and organized but customer service could have been a little more engaging ...