My experience was extremely disappointing. The assistant manager, Atlas Powell, handled the…read moresituation very poorly and appeared to take advantage of a senior citizen instead of providing the assistance and professionalism that should be expected. Rather than resolving the issue, his actions made the situation significantly worse. To make matters even more concerning, the customer's vehicle was damaged during the incident, and Atlas denied responsibility. We also have a recording in which he quoted one amount that was supposedly owed, yet a different amount was ultimately charged. This inconsistency raises serious concerns about honesty and transparency. I was also disappointed that the district manager, Taylor, never reached out to check on the situation or address the concerns after everything that occurred. A simple follow-up call would have demonstrated accountability and concern for the customer. The only employee who provided exceptional customer service was Jazz. Even though she was off work, she took the time to make sure everything was handled properly and that the customer was okay. She demonstrated genuine care, professionalism, and dedication that went above and beyond what was expected. Based on this experience, I believe Jazz deserves recognition and consideration for a promotion. She exemplified outstanding customer service and professionalism, while the other management team failed to meet even the basic standards of customer care.

From the owner: Our mission is to ensure your self storage experience is unlike any other. With top-notch property…read moremanagers and friendly, knowledgeable storage consultants on staff, you can rest assured you're receiving the best service in the business every step of the way. Plus, all our modern storage centers are either newly renovated or recently built from the ground up, meaning you will have access to clean storage spaces complete with the most advanced features in the industry. Whether you're in the midst of a move or your business is growing rapidly, our selection of high-quality self-storage units and amenities will exceed your expectations. From superior online rental capabilities to flexible access hours and lease agreements, we strive to give our customers breathing room when storage space runs low at home or your office.

Aleesia was great! The drive ways are kind of narrow though.The facility was clean and the storage…read moreunits are true to size.

We moved in on a great price and then a couple months later after getting fully moved in they…read moreincreased the rent by almost double knowing just how hard it would be to turn back around and move back out which was sad. My husband called and was able to get the price down just a tiny bit which we appreciated- def not at the price we came in at a couple months prior but better than the increase. Now we are dealing with a whole mice problem. Mice are coming in from the ceiling and crapping on all our things and tearing up our stuff. Another renter of the space a few down from us mentioned they are having issues with mice too. The mice and any other rodents are able to go from unit to unit bc of the openings and holes in the ceiling. We have no food in our unit but we don't know what the other units have in our row. There is No plan to fix the holes just have someone spray in a couple weeks. We had to spend $100 trying to buy our own stuff to rectify the problem and 7 hrs of time taking all our belongings out and cleaning up the droppings and going through all our things that were ruined, and trying to tape up the holes in the ceiling ourselves. We weren't offered any discount on the unit for the inconvenience this month or anything due to a problem of this nature which would have been appropriate until it is mice free at the very least. I'm not saying all the units are this way but we are certainly having this issue and are not the only ones. We've never had an outdoor unit before and so far we are not a fan. The only great thing is the size of our unit and how easily accessible our belongings are in this unit and we've had overall pleasant interactions with staff overall. We aren't asking for much-just to have a pest free location. We've included some pics below but we have many more unfortunately.

My first experience with Public Storage was absolutely amazing! Ms Beverly was very friendly,…read morepatient, professional, and made the entire process easy and stress-free. She took the time to explain everything and made sure I had exactly what I needed. Her customer service was excellent, and you can tell she genuinely cares about helping people. Thank you so much, Ms. Bev! I definitely recommend this location because of her!

What an amazing customer service experience. Beverly is a gem. I had a minor maintenance issue with…read moremy unit, and Beverly was able to solve the problem within seconds. You rarely see customer service like that now a days. Thank You Beverly for being top notch. Also, this location provided the exact space I needed for delivery and our belongings. I couldn't be happier.

if i could this location 0 stars i would!!!! i do not recommend this location to no one! especially…read moreif you have a big truck! the alleys are extremely small! there is no way to turn down the alleys if you have a truck that's 26'! the women there lashonda and shantay are extremely rude! their customer service is horrible! again i do not recommend!

Top of the Morning Future Public Storage customers, I've been staying in D'Ville now for about…read more17yrs and I rented a storage unit at this location on yesterday 08-16-2022=21....2+1= (3)!!! Sorry I'm somewhat of a number's guy and that's a very powerful number...The (Trinity) If You Know You Know So let's just say Mrs. V...(Vita) UNDERSTOOD the Assignment and her spirit/personality was pure!!! The facility is well kept as far as the property itself is concerned, the storage unit I rented out as well as the office area!!! Job well done and thanks for EVERYTHING...I wouldn't recommend going anywhere else sorry I just wouldn't!!! That's my experience and I'm sticking to it...Have a blessed day!!!

I worked in Georgia and had to store some of my equipment to accommodate my family, who traveled…read morewith me. The site is well-maintained and very clean. Bambi, the associate working there, was very friendly and could answer all of my questions. Throughout my time working in Georgia, she was invaluable when I came in to make payments and with changes I had to make occasionally. I will be utilizing their services again when working in the area, and I have recommended them to my friends who work in that area.

From the owner: Family owned. Staff is kind and caring. KD wouldn't have been in Fairburn Ga. This long if we…read moredidn't care about our Tenants. We are also the LOWEST priced in the area.

Don't be fooled. The "friendly" company ain't so happy to see you, but your money…read more I'm currently being charged for contacting them one day late about my unit. Mind you I moved my things out the day it was coming due, but she refused to waive the fee and smugly replied it "would go to collections".

Don't go here paid for insurance because I saw vermin feces in unit Natalie stayed it was covered…read moreon insurance plan. Made claim stated they don't cover it at all. Called to inform her and she acted lost! Wow and how long have you been working there! Also they will charge you the entire month if you don't have your storage out before your next due date.

On January 18, 2026, my father rented a U-Haul truck from the U-Haul location at 9416 Hwy 5,…read moreDouglasville, GA 30135. Within less than two miles of pickup, the truck completely shut off while driving and left us stranded in the middle of an active traffic lane with an senior citizen who has a serious illness and a minor child in the vehicle. We were forced to physically push the truck out of traffic while repeatedly calling U-Haul for help. Multiple tow companies were dispatched and then canceled, leaving us stranded in unsafe traffic conditions for nearly five hours. Eventually, police stopped and arranged for the vehicle to be towed because of the danger. Only after law enforcement became involved did anything move forward. When we returned to the store, the treatment from staff was unacceptable. Store Manager Samantha was dismissive and rude throughout the interaction. Her father, Chris, who stated he was a manager from another location and was brought in to "resolve" the situation, was combative, raised his voice, waved his hands in an intimidating manner, and created a hostile environment. At one point, he was also vaping inside the store. This behavior was completely unprofessional and inappropriate. Despite the breakdown being clearly caused by equipment failure, we were forced to pay again for another one-way rental late in the day just to finish our move, which ended after dark. During the transfer of our belongings between trucks, a Peloton exercise bike was damaged while being handled by U-Haul staff. We have video documentation showing the item intact immediately after towing and damaged after staff handled the transfer. When we attempted to escalate the matter, a manager later stated that because legal action was mentioned, they would no longer communicate with us and disconnected the call. This entire experience placed lives at risk, caused unnecessary emotional distress, damaged our property, and demonstrated a serious lack of accountability and professionalism. This location failed at every level: vehicle safety, roadside support, customer care, and ethical conduct. I strongly caution anyone considering renting from this location.

Uhaul refunded me. After overcharging me for mileage I did not drive . I received a call from a…read moremanager and they gave me a refund and apologized . That was slightly traumatic having money taken out unexpectedly but I will definitely give them another chance.

I just recently moved to the area after my divorce and my friend suggested this storage place…read morebecause he had his things there as well-I definitely would have chosen an inside unit but the one I have served the purpose for the items I have-I would recommend this place$$$$

Highly recommended. I rented their unit and got to use the moving truck for free. I chose climate…read morebut they have conventional storage as well. They went the extra mile for us several times...and don't seem to give us such a hard time for the small things like paying over the phone (no charge), and other things. If you need storage, these are your guys.