What an amazing customer service experience. Beverly is a gem. I had a minor maintenance issue with…read moremy unit, and Beverly was able to solve the problem within seconds. You rarely see customer service like that now a days. Thank You Beverly for being top notch. Also, this location provided the exact space I needed for delivery and our belongings. I couldn't be happier.

This was about as piss poor experience as one could have…read more 1) Upon the initial renting of my space, I specifically inquired about and requested to add my dad as my authorized user. Months later when I needed him to have access, I was told he hadn't been added as my authorized user but instead, my emergency contact. 2) I went into the office to add my dad as my authorized user and setup a transfer. I was previously told that if I transferred, it would only be $1.00. While in the office, I explained to Nyisha that I wouldn't be there and needed that my dad would be transferring my items. She seemed a bit resistant to assisting us but warmed up after a few. When my dad returned the next day to move my stuff, he was told he couldn't take possession as there were forms I needed to complete. When I called Ms. Nyisha to inquire about this, I was then told I had to complete the transfer forms in person. In the entire 30 minutes I was there the day before, why on earth would she not have told me about the transfer form??:???? Per Ms. Nyisha, she didn't know I wouldn't be there, she just thought my dad was moving me. IF I WAS GOING TO BE THERE, WHY WOULD I GO THROUGH THE TROUBLE TO ENSURE HE WOULD HAVE FULL ACCESS THE NEXT DAY TO MOVE MY STUFF???????? 3) I then had to rent a new storage and was charged the full fee of $105 not the discounted transfer fee. When they say follow your first mind do so, I was taking my stuff out of there altogether but decided to just transfer because of the transfer discount. 4) Because Ms. Nyisha didn't do her job and then was MIA, I was charged more by the mover for the extended time he was there.

if i could this location 0 stars i would!!!! i do not recommend this location to no one! especially…read moreif you have a big truck! the alleys are extremely small! there is no way to turn down the alleys if you have a truck that's 26'! the women there lashonda and shantay are extremely rude! their customer service is horrible! again i do not recommend!

Top of the Morning Future Public Storage customers, I've been staying in D'Ville now for about…read more17yrs and I rented a storage unit at this location on yesterday 08-16-2022=21....2+1= (3)!!! Sorry I'm somewhat of a number's guy and that's a very powerful number...The (Trinity) If You Know You Know So let's just say Mrs. V...(Vita) UNDERSTOOD the Assignment and her spirit/personality was pure!!! The facility is well kept as far as the property itself is concerned, the storage unit I rented out as well as the office area!!! Job well done and thanks for EVERYTHING...I wouldn't recommend going anywhere else sorry I just wouldn't!!! That's my experience and I'm sticking to it...Have a blessed day!!!

I worked in Georgia and had to store some of my equipment to accommodate my family, who traveled…read morewith me. The site is well-maintained and very clean. Bambi, the associate working there, was very friendly and could answer all of my questions. Throughout my time working in Georgia, she was invaluable when I came in to make payments and with changes I had to make occasionally. I will be utilizing their services again when working in the area, and I have recommended them to my friends who work in that area.

From the owner: Family owned. Staff is kind and caring. KD wouldn't have been in Fairburn Ga. This long if we…read moredidn't care about our Tenants. We are also the LOWEST priced in the area.

Don't be fooled. The "friendly" company ain't so happy to see you, but your money…read more I'm currently being charged for contacting them one day late about my unit. Mind you I moved my things out the day it was coming due, but she refused to waive the fee and smugly replied it "would go to collections".

Don't go here paid for insurance because I saw vermin feces in unit Natalie stayed it was covered…read moreon insurance plan. Made claim stated they don't cover it at all. Called to inform her and she acted lost! Wow and how long have you been working there! Also they will charge you the entire month if you don't have your storage out before your next due date.

Uhaul refunded me. After overcharging me for mileage I did not drive . I received a call from a…read moremanager and they gave me a refund and apologized . That was slightly traumatic having money taken out unexpectedly but I will definitely give them another chance.

On January 18, 2026, my father rented a U-Haul truck from the U-Haul location at 9416 Hwy 5,…read moreDouglasville, GA 30135. Within less than two miles of pickup, the truck completely shut off while driving and left us stranded in the middle of an active traffic lane with an senior citizen who has a serious illness and a minor child in the vehicle. We were forced to physically push the truck out of traffic while repeatedly calling U-Haul for help. Multiple tow companies were dispatched and then canceled, leaving us stranded in unsafe traffic conditions for nearly five hours. Eventually, police stopped and arranged for the vehicle to be towed because of the danger. Only after law enforcement became involved did anything move forward. When we returned to the store, the treatment from staff was unacceptable. Store Manager Samantha was dismissive and rude throughout the interaction. Her father, Chris, who stated he was a manager from another location and was brought in to "resolve" the situation, was combative, raised his voice, waved his hands in an intimidating manner, and created a hostile environment. At one point, he was also vaping inside the store. This behavior was completely unprofessional and inappropriate. Despite the breakdown being clearly caused by equipment failure, we were forced to pay again for another one-way rental late in the day just to finish our move, which ended after dark. During the transfer of our belongings between trucks, a Peloton exercise bike was damaged while being handled by U-Haul staff. We have video documentation showing the item intact immediately after towing and damaged after staff handled the transfer. When we attempted to escalate the matter, a manager later stated that because legal action was mentioned, they would no longer communicate with us and disconnected the call. This entire experience placed lives at risk, caused unnecessary emotional distress, damaged our property, and demonstrated a serious lack of accountability and professionalism. This location failed at every level: vehicle safety, roadside support, customer care, and ethical conduct. I strongly caution anyone considering renting from this location.