1. Extra Space Storage

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Colorado Springs, CO

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Extra Space Storage

1.0 (1 review)
Open • 6:00 am - 10:00 pm
Updated 3 weeks ago

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7 months ago

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House Movers and Boxes

House Movers and Boxes

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AVOID THIS MOVING COMPANY…read more **POST MOVE UPDATE: the company got back to me and offered me a $100 credit due to their lack of customer service. I decided to go with the company because I really believe in second chances and an all for small business prospering. I was absolutely WRONG to do so. The day started out okay. Three young men came with a truck and they started working. My husband and I supervised them to our best extent without getting in their way. We successfully packed the van and arrived at the new apartment. Once we arrived, I realized some of the pieces of furniture arrived scratched. Not little tiny surface scratches, but FULL on indents into the wood or pieces of the furniture cracking. Now I would kind it so much if they were old, but I literally purchased all these pieces in the past seven months. One of my dining room chairs had a scratch in it, my chest had chips where they carelessly couldn't put the drawers back in, the tv stand foot is cracking, my new dresser that I literally got in December/January has a broken piece (thankfully Macy's is sending a service technician), and the boys carried my mattress by the cover which ripped and is now dirty (found this out they left). I was most concerned with my wood pieces since it's hard to replace, my new dresser alone was over $500. I let the "lead" boy know, his name was Samson and he called his boss but didn't say anything, charged us, and left. I emailed the company with a follow up statement, they asked for pictures. I sent the ones I took, and SILENCE. I finally called today to follow up and spoke with Kyle. He told me their manager tried to call but I didn't pick up. No one bothered to leave a voicemail or send me an email. Kyle told me my options were a credit of $100 or sending a handyman out to fix the damages. Uh what? I declined the credit before ONLY to be offered $100 for you to damage my household goods?? I asked to speak to the manager and he said he wasn't available. I called back to see if he was available and they declined my call or let it go to voicemail. I've attached pictures of the damage AND my phone call receipts. Absolutely DO NOT use this company to move. If you're here on their yelp page, leave. Trust me, they are not trustworthy. They also falsely advertise military discounts, my husband andI paid OVER $500 for the move. I have never dealt with such a TERRIBLE business. I will be reporting them to the Better Business Bureau and Attorney General of Virginia-Consumer Protection. *UPDATE: After writing this review, I was contacted by Kyle and he explained the process to me (which I would have explained that I already knew). I will up the review one star for the promptness of quality control. However, he said that there was no record of me calling, so I'm attaching a screenshot of my attempts. All calls over five seconds were when someone in the facility picked up, said "hello, thank you for calling," and when I started to speak, they promptly hung up. Please don't get me wrong, I am all for small businesses prospering, but as someone who comes from a family that owns a small business, and has worked and managed it for over ten years, I also know that customer service is the cornerstone and foundation. I really hope this gives some insight into how the business is run and managed. ****** This review is based solely on just a business etiquette, I have not used the company. I need to move out of our current place in about a week and I've been super stressed and anxious since we've moved out here about seven months ago and the military moved us. I found this company on Yelp with great ratings and was super ecstatic. However, I am absolutely disappointed with the customer service I have gotten from this company. I i messaged them on Yelp inquiring about their services because my husband and I need to move soon. They responded in a timely manner, but when I tried to ask them about the time on the day of my move, silence. So I called them three times over the phone and they answered...but hung up on me. If you can't do the work and we've been communicating, a simple "we won't be able to accommodate your time" is the proper way to go about the situation, wouldn't you think? I was really hopeful about this company since there were so many great yelp reviews (and I live, love, and breathe by Yelp), but I'm so disappointed. I would no doubt give this company NEGATIVE stars if I could. I would definitely NOT recommend contacting this company if you plan on moving anytime soon. Extremely rude and unprofessional.

They couldn't find my apartment when it came time to pick up the boxes, so they called me. I missed…read morethe call, but called them 10 minutes later and they were gone. They said they waited 15 minutes, even though I had the times of the calls on my phone. That would have been fine, things like this happen, but they were angry and blamed me and told me I would have to make an appointment on another day. When they finally did come they fined me for stains on some the boxes. YIKES, it would have been cheaper to just buy boxes and then throw them out. I was just trying to be green. I'll never do that again.

Moving Brothers - Colorado Springs Movers

Moving Brothers

(168 reviews)

East Colfax, Northeast

This is the second time I've used them in just two years. First review was from an apartment to a…read morehouse and now unloading a house and packing a 26 foot truck. I specifically sent them a list of what was priority to move a few days before. The guys showed up on time. They looked over the items, rooms, and truck then they got to work. The guys finished in the promised amount of time, packaged and wrapped things really well. We even did some prep work by wrapping and placing things in the living room. Next thing we know, they have already wrapped and loaded the washer and dryer very quietly and quickly. We were shocked. Would highly recommend using them! Quality and efficient is important and they take it seriously. Worth every penny.

Having never used movers before, Moving Brothers has certainly set a high standard to beat! Their…read morepricing is very reasonable, with 2 1/2 hour minimum and incremental charges for every 15 minutes after. We love that they only charge from when they start moving our stuff to finish moving our stuff. And there are no hidden fees or surprise costs. The staff was very responsive and communicative and clear while getting us set up. And our movers, Willie and Odera, were super efficient and fast and very careful with all of our belongings. Not to mention very kind and respectful! We live on the second story and don't have an elevator, and it was no problem. Can't recommend this company highly enough. We will certainly use them again in the future. 5 stars doesn't do it justice.

Box Pack N Move - damage

Box Pack N Move

(6 reviews)

From start to finish, it was a complete disaster . I had to pay entirely too much by the time…read moreeverything was said and done. Any extra money I had for my move had to go to the movers because they charged me way too much. And when he realized the job was more than he expected. Then he charged me more after he quoted me a certain price. Not only that, everything I own is now dented, scratched, or broken. Two men in a truck would've been cheaper and probably done a better job.

We won't be hiring this company for future moves. The movers arrived, and most of them smelled…read morestrongly of marijuana, despite their attempts to cover it with cologne. We're not overly strict about these things, but our daughter has chronic lung disease, and we don't allow anyone in our home who's been smoking that day, it's just unprofessional. The issues didn't stop there. Rich informed my wife that he'd made an error in the original quote and left out the drivers, adding a $2,000 charge to the invoice. While we were trying to sell a few items at the last minute, some movers lingered, asking about free stuff. We told them not to pack a broken Sun Joe sprayer, which they took--fair enough--but they also grabbed a folding chair we didn't authorize. We only realized it was missing later, as it had been next to the sprayer. Then there was another $1,600 fee for extra workers, since they needed more help to finish by Friday. They wrapped up the packing by Friday but then took Saturday off, which left us wondering why the rush was necessary. In the end, we faced a 15% up-charge. Rich assured us the trucks would be stored in a "secure facility" overnight. That turned out to be a Best Western and an apartment complex--not exactly what we had in mind. We had AirTags packed with our belongings and could see where they were parked. The unloading process was just as frustrating. We were told the same crew would handle both packing and unloading, but only Rich and one other guy (who left early) showed up--the rest were local hires. The hardware was a mess; nuts and bolts for the crib, tables, and beds weren't kept with the furniture, so not everything got assembled. We're still searching for the missing pieces. By the end, we felt pressed for time and had to arrange for one of the local crew members to return the next day. We told Rich, who agreed to handle it, but he didn't pass that along. The guy thought he wouldn't get paid unless we covered it ourselves. We clarified that Rich was responsible, not us. When we called Rich, he said, "Oh, he doesn't think I'm going to pay? Even better." I asked him to call the guy and sort it out, which he did. The mover returned with his wife, who was pleasant but didn't help much. After hours of missing hardware and partially assembled furniture, the job was finished. Since then, we've noticed broken vases, damaged furniture, and more missing parts. Rich called to check in about our experience. We explained the problems, and he acknowledged them but took no responsibility. "Yeah, I'm not happy they didn't pack the hardware with the furniture." "I didn't like that they smelled like smoke either." It was disappointing. We'd recommend looking elsewhere for a smoother moving experience.

Extra Space Storage - selfstorage - Updated October 2026

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