Gidget at the front desk was outside when we arrived and immediately helped us. She was really…read moresweet in pulling up different locations that offered the unit type we wanted. Made some calls at other facilities for us and gave us a list of facilities to check out, highlighting units pertaining to us. She was so kind and helpful.

It was great--until one door and one elevator went down for more than a month, and now BOTH…read moreelevators are down for at least 2 weeks. I can't move out of the unit because I need an ELEVATOR. So poorly run. Avoid.

Overview: Had a wonderful experience yesterday with this…read moremoving team. Had 4 movers at a very competitive price who were willing to move my husband and I out of two apartments and into our new house. They were kind and considerate of our home, and worked very quickly and efficiently. This team was excellent to work with, and Daniel was very communicative of any questions we had before, during, or after our move. They even removed trash for us and set us up with local cleaners to do a move out clean and carpet clean of our apartments for a great price. Can't recommend them enough! -- Setting up the move: I reached out through Yelp and they were extremely communicative there, answering all my questions and following up on my timeline. We did a final discussion over the phone before scheduling the move. Daniel was open to discussing pricing and adjusting the size of the team accordingly. He estimated around 6 hours for this move all in, and the final timing was 5.5 hours from the time they left their warehouse until they returned to it, so his estimate was very accurate! One small thing - I never received a confirmation email for their services ahead of time, which I had asked for, but Daniel was great about keeping in touch over text and made sure to respond to my confirmation about a week and a half before, and then send a text to confirm a few days before as well as the day before. So this is a very small complaint, and realistically wasn't something I needed to worry about! So just a heads up to expect communication by phone/text -- they will absolutely follow through! -- Moving day: They were able to move us out of our two 900 sq ft and 700 sq ft apartments in a little under 2hrs. Once they arrived at the new house, it took around an hour to move everything in. (To note we had mostly boxes and very little furniture, but was still much faster than I expected!) Each of the 4 team members was extremely courteous and very respectful of our home. I stood by the truck to let them know what rooms to put things in and they followed all the instructions to a T. We had a lot of boxes and trash from new purchases in our basement, including a huge 85" tv box, and they took all of it for us and loaded it into their truck after moving in our things. Was a small fee for taking the trash and was a huge help for us. We didn't know ahead of time we would need this service, and the team was flexible with us and agreed to this day of, which was exactly what we needed! -- After move: Daniel had set me up with a local mover to do a move out clean and carpet clean on one of our apartments, and he made sure to follow up to make sure I was able to get in contact with the cleaners and that they did a good job afterwards. Was a huge help to be able to set this up in one go and was very appreciative of the follow up! (Also the cleaners did a great job and were flexible with our schedule!) -- Final thoughts: This was an excellent company whose team did a great job and I would absolutely recommend them to anyone moving in this area. We will likely use them again in the future due to the quality of our experience yesterday. Their prices were extremely fair and they are willing to work within your budget to make sure you get the move you need for the price that works for you. They are flexible in their services, and do everything from packing and moving to junk removal and cleaning services, and are truly a one stop shop for all your moving needs. If you are unsure about who to use for movers, don't be -- hire J&R Affordable Moving!

put in service request via thumbtack and was promptly contacted by daniel and we connected via…read morephone 2 days later on march 17. i needed his team to move me 6 miles from a storage unit to apartment and he said no problem and even quoted me a lower price of $125/hr. great. move was booked for sat, may 9. about 10 days later i contacted daniel again and asked if he can change that from may 9 to april 18. yes, done, and confirmed change on march 25. my move is now this week so i text daniel this morning, april 13, to inquire if we are still all set and my phone number is blocked. i cannot text, i cannot call...all communications incoming from my cell number are blocked. no explaination, no communications from daniel/team regarding any possible conflicts, etc. he simply blocked my number and that's it so now i'm left scrambling to find other services with a smaller timeline and most likely higher costs. shame on this compay/owner.

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Aaron has been an absolute pleasure to work with, going above and beyond to help. Thanks for making…read moremoving easier!

We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The manager Suzzie showed us around. It was so clean and bright. They have lights in the unit…read more Which is a huge improvement from other places. They have great prices especially for what you get. I'm excited to move in soon!

I've had nothing but respectful experiences with the person at the front office. The place is…read morealways clean, the rules are clearly defined. The value can't be beat. If your looking for a place for your stuff and don't need it to be climate controlled, this is a great option. It's super convenient, they don't try to up sell you on anything. You can use your own locks, use your own insurance, and it's all pretty straight forward.

The. Manager pat Malone hit a young girl with his welcome sign and was forcing her to leave his…read moreproperty because she was sitting on the sidewalk to catch her breath. She has heart and blood pressure issues and need to take a break. Instead of offering help or water he instead was a complete asshole. The owners of the company also take no responsibility and are denying everything even though she made a video of him doing it. Think twice before doing business here

I hate this place. There's nobody physically there to help with anything! They have a "virtual…read moreassistant", and each time I've used it, it takes at least twice as long to get anything done! There is a "manager" on site, but who knows what he does. He doesn't help the customers. My rent more than tripled in the last couple of years. Out of nowhere I got an email that said my storage unit was found unsecured. I just moved to a different (smaller, less expensive) unit a month prior. When I called to try and get some answers, nobody answers and I leave a message. I also sent a reply email. Someone finally called me back a couple of hours later and explained that my unit was likely locked open. They put a lock on my unit and the email said I was being charged for it. I go over to my unit to investigate, and what a runaround! First, I get there and my original lock is nowhere to be found. So I go back to the main office. I then get told that they know nothing about my lock and that I probably had a break in. I go back over to my unit to look at the contents and nothing appears to be disturbed. Meanwhile, I have to use the password key pad for each entry and exit, and the new explanation makes even less sense. I purchase yet another lock from them via virtual assistant. So very frustrating that I can't just talk to a person in person. It's a huge waste of my time. When I asked why they have a manager on site the assistant said they are there to clean the property. Sounds pretty cush to me. I'm not planning on staying there much longer. Don't rent a storage unit here.

INSIDE BURGLARY JOB!! Buyer beware!!! We are in the process…read moreof selling our home and started depersonalizing and declutterring for staging. On 1/31 we rented a unit from this location. And they make you use their locks!! On 2/3 we were contacted by the office stating there had been a string of break ins and told us we needed to check our unit. On 2/4 I went by our unit and our lock was intact and not cut so I figured we were safe. At this time I did not open the unit. On 2/16 my husband and I went to drop off more stuff to our unit and when we opened it, we realized 75% was of our boxes were gone. We called the police and filed a report. We contacted the office and asked for video footage and were denied. Told us they would only release to the police. The police requested video footage and were also denied - stating we needed a subpoena. We were able to work with the burglary team with the police to finally get the footage. They originally tried giving us footage from 1/9 which makes ZERO sense considering we didn't sign the lease until 1/31. Finally we got the right footage but it was such bad quality all you could see was it was a white pick up truck. We can't see the license plate OR the driver. Go figure! The officer asked the storage unit for record of who accessed the gate at that time and they have no record of the main gate opening. Which is garbage, because anytime we accessed their facility, we entered a code and it identified us by name. Fast forward to the insurance claim and they denied us because they said there was no sign of forced entry! Yet they were the ones who advised us of the break ins to began with. We filed a claim with our homeowners insurance for a loss of $25,000! That's how much we lost yet they have no record of the gate opening, our lock wasn't cut or tampered with, terrible camera quality, and insurance that doesn't pay out. You tell me how this isn't an inside job? They even went as far as to tell us the cameras and security are for them not the customers. Their employees have no sympathy for anything that occurred at this location. They deny everything and take zero ownership or accountability. Do NOT trust this location to protect your belongings!

Researched a bunch of places near our address. Quotes were all over the place within miles of each…read moreother. We chose this spot for the location since we knew we'd be back and forth alot. Doing the majority of the setup online made this location the most affordable too. Kim is very nice. We will use this facility as long as they continue to be affordable. Great access hours.

Rent increases are ridiculous. Wanted insurance removed as we had other insurance that covered our…read moretools and materials being stored. Notified them more than once last year to remove the insurance, we were then sent a document via email that someone had already electronically signed. We did not sign that document. Finally found an available unit brand new 10x35 which is 5 ft bigger than the one we had with Extra Space storage. Bigger unit elsewhere for 212.00 per month when Extra Space was charging 387.00 per month for a 10×30. Still had 5 days left that were paid for, cleaned the unit out yesterday and took timestamp photos of as well as informed the manager at 1:30 yesterday. She didn't close it out in the system. Receive email this morning stating we have a payment due of 387.00 Stay away. Crazy high prices. Shady practices. Will be filing formal complaint with corporate. CFPB and BBB

Excellent prices!! Staff is super friendly and accommodating…read more I needed a place to store my cargo trailer and found this place which I was very happy I did. Super easy to get in and out of. Registration was quick and easy. I was also able to reserve a spot over the phone without putting a credit card down. Thanks Katie

If I could give NEGATIVE STAR RATING I would. Our flat bed trailer was stolen from there May 2023…read more This is a facility where you have to use a key pad to get in and there is video surveillance. Why did they not want to help when asked? Matter of fact, the Manager, Brichia, was yelling on the phone when we asked for help locating our missing property. She said among a few things that she was told not to say anything. Her, actual statement was "I had this happen before and I spoke up and got in trouble, so I was told not to say anything". That one statement alone makes me think things are stolen from there on the regular. I'm trying to warn everyone. If you value your possessions DO NOT USE THIS PLACE, THEFT, THEFT, THEFT! Your possessions are not safely kept and I'm left to wonder how someone can go in unnoticed with a key code and leave with stolen property. Just trying to help and warn other people. I would never trust a place that doesn't try to help you recover or investigate what was stolen from their lot!!!! Your property IS NOT SAFE at this facility! How is it this keeps happening?? I used a generic email to post this. If the company cares and wants to reach out and actually help us they need to respond to this post and we'll be in touch. And we're reporting this to the police as well. I'll say this... it's not hard to figure out that if you're a business owner you owe your customers a sense of empathy especially when their property is stolen from your facility. But empathy is NOT what we got. We got a very strange aggressive manager who openly admits this happens there! Please take this as a warning to anyone to values their belongings. Find somewhere else that you feel is safe! It's not going to be at this facility, our expensive possession was not safe there!