It's a good price for the climate controlled storage, and super convenient having the app to…read moreelectronically get inside the building and dealing with making payments

Worst storage facility I've ever used . They harass and over charge and the upper management team…read more(DMs) are clueless and make open threats towards customers .

One moving company sent one guy, not the three I paid for. This business showed up, fixed the…read moreproblems the other company created, and did it like true professionals. He fit the whole house into the pod efficiently, using every square inch and while considering the fragile items at the same time. HIRE THEM, they were reliable, efficient and professional.

I will never use these movers if I were you, they are a joke. They said they're insured but I don't…read morethink they are. My good furniture were scratched and some were broken especially our beds. They work by the hour but they're taking their grandest time. Beware of this movers. They're not really affordable and quality movers.

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Many different types of storage for whatever might fit what you need, fast and easy to sign up and…read moreget a storage unit. Great service by the employees. They give great prices as well

We have had a fantastic experience with Red Rock. Their customer service is excellent and the are…read morevery enjoyable to work with! Great clean and modern facilities and again, fantastic customer service.

The. Manager pat Malone hit a young girl with his welcome sign and was forcing her to leave his…read moreproperty because she was sitting on the sidewalk to catch her breath. She has heart and blood pressure issues and need to take a break. Instead of offering help or water he instead was a complete asshole. The owners of the company also take no responsibility and are denying everything even though she made a video of him doing it. Think twice before doing business here

They always work with me. My mom has lost her keys twice and lost her credit card more than that…read more I've had to cut locks and change payment multiple times and they've always been more than happy to help. No issues.

WARNING!!! DO NOT RENT A UNIT FROM THESE SCAM ARTISTS!!!!…read more I have rented from various storage facilities over the years during many moves and this is by far the WORST experience I have ever had. I rented a 5x5 unit from them but upon even moving in, even stepping foot in this facility, I realized I needed a larger unit. I called to see if I could be changed to a larger unit and was told that I'd have to just pay for BOTH units for the following month and then "move out" of a unit I have NEVER EVEN MOVED IN TO. I decided that I'd go with a different facility completely at this point and asked for my account to be closed to which I was again told I'd have to "move out" in person... MOVE OUT OF A FACILITY IVE NEVER BEEN TO?! About two weeks ago someone reached out to me about my unit saying it was red tagged or something to that nature. I said once again, I've never been to this facility, I've never been in the unit and I asked to stop being contacted and billed for this weeks ago. The man I spoke with asked if they had my "permission" to access to the unit to confirm it's empty. I told him that I don't even know how to access the unit so sure! have at! 3 days later I'm charged for the unit. The first person I spoke to said that they could see id never been there and could see that it was confirmed empty. They disconnected and when I called back I got "Darian"... she said that I won't be charged after this month but they have to "confirm" I've "moved out" so that's why I was charged again. You're joking. Everything is electronic... you know that I've NEVER been there and it doesn't take a week to determine whether I've moved out or not when I have quite literally NEVER moved in. I have disputed this with my bank and the bank is getting kickback. The charge is minimal but it's the principal of this. I'm going to pursue legal action if the charge is not reversed and I've already reported them to the BBB. Charging people for services you aren't providing them is illegal and trying to convince them that you need all this time to confirm x, y & z may work on someone who doesn't understand that all of this is electronic but it doesn't work on me. It's not bad enough y'all have had INSIDE JOB theft? You want to continue the bad reputation by charging people for things they aren't even receiving? I went with another facility and have had nothing but the BEST customer service and EASY payments, move ins, access, etc. save yourself the stress and do not even risk working with a facility that's this scummy.

I hate this place. There's nobody physically there to help with anything! They have a "virtual…read moreassistant", and each time I've used it, it takes at least twice as long to get anything done! There is a "manager" on site, but who knows what he does. He doesn't help the customers. My rent more than tripled in the last couple of years. Out of nowhere I got an email that said my storage unit was found unsecured. I just moved to a different (smaller, less expensive) unit a month prior. When I called to try and get some answers, nobody answers and I leave a message. I also sent a reply email. Someone finally called me back a couple of hours later and explained that my unit was likely locked open. They put a lock on my unit and the email said I was being charged for it. I go over to my unit to investigate, and what a runaround! First, I get there and my original lock is nowhere to be found. So I go back to the main office. I then get told that they know nothing about my lock and that I probably had a break in. I go back over to my unit to look at the contents and nothing appears to be disturbed. Meanwhile, I have to use the password key pad for each entry and exit, and the new explanation makes even less sense. I purchase yet another lock from them via virtual assistant. So very frustrating that I can't just talk to a person in person. It's a huge waste of my time. When I asked why they have a manager on site the assistant said they are there to clean the property. Sounds pretty cush to me. I'm not planning on staying there much longer. Don't rent a storage unit here.

Researched a bunch of places near our address. Quotes were all over the place within miles of each…read moreother. We chose this spot for the location since we knew we'd be back and forth alot. Doing the majority of the setup online made this location the most affordable too. Kim is very nice. We will use this facility as long as they continue to be affordable. Great access hours.

Rent increases are ridiculous. Wanted insurance removed as we had other insurance that covered our…read moretools and materials being stored. Notified them more than once last year to remove the insurance, we were then sent a document via email that someone had already electronically signed. We did not sign that document. Finally found an available unit brand new 10x35 which is 5 ft bigger than the one we had with Extra Space storage. Bigger unit elsewhere for 212.00 per month when Extra Space was charging 387.00 per month for a 10×30. Still had 5 days left that were paid for, cleaned the unit out yesterday and took timestamp photos of as well as informed the manager at 1:30 yesterday. She didn't close it out in the system. Receive email this morning stating we have a payment due of 387.00 Stay away. Crazy high prices. Shady practices. Will be filing formal complaint with corporate. CFPB and BBB

Excellent prices!! Staff is super friendly and accommodating…read more I needed a place to store my cargo trailer and found this place which I was very happy I did. Super easy to get in and out of. Registration was quick and easy. I was also able to reserve a spot over the phone without putting a credit card down. Thanks Katie

If I could give NEGATIVE STAR RATING I would. Our flat bed trailer was stolen from there May 2023…read more This is a facility where you have to use a key pad to get in and there is video surveillance. Why did they not want to help when asked? Matter of fact, the Manager, Brichia, was yelling on the phone when we asked for help locating our missing property. She said among a few things that she was told not to say anything. Her, actual statement was "I had this happen before and I spoke up and got in trouble, so I was told not to say anything". That one statement alone makes me think things are stolen from there on the regular. I'm trying to warn everyone. If you value your possessions DO NOT USE THIS PLACE, THEFT, THEFT, THEFT! Your possessions are not safely kept and I'm left to wonder how someone can go in unnoticed with a key code and leave with stolen property. Just trying to help and warn other people. I would never trust a place that doesn't try to help you recover or investigate what was stolen from their lot!!!! Your property IS NOT SAFE at this facility! How is it this keeps happening?? I used a generic email to post this. If the company cares and wants to reach out and actually help us they need to respond to this post and we'll be in touch. And we're reporting this to the police as well. I'll say this... it's not hard to figure out that if you're a business owner you owe your customers a sense of empathy especially when their property is stolen from your facility. But empathy is NOT what we got. We got a very strange aggressive manager who openly admits this happens there! Please take this as a warning to anyone to values their belongings. Find somewhere else that you feel is safe! It's not going to be at this facility, our expensive possession was not safe there!