Tammy has been amazing working with and working around a very chaotic situation. She has been…read morenothing but helpful in getting us into a unit and accommodating our needs as well as being understanding of our crazy situation. The units themselves appear clean and well maintained. These units like most we found in The CS area are more like large pods put together so they aren't as high inside as in other area of the country. They are very close to Peterson AFB. All things said the customer service has been great. We hope the rest of our experience with Storage Sense is as great as our experience with Tammy.

AMAZING service. Everyone is very personable! I recommend them to everyone!! I only got boxes for…read morenow, I will definitely be coming back when the time get closer to put my belongings into storage!!

What a disappointment. I made a reservation over the phone. I explained that I was older and…read moreneeded something closer to the door. My space couldn't be further away. I used the door I was told would be the closest door. We started off loading on Saturday 3/14/2026. The doors close quickly and it's hard for more than one person to go through at a time. The worst part was we didn't finish on Saturday, returned on Sunday early only to find the door, we used the night before was broken. The door on the opposite side of the building was also broken. Took twice as long to offload less than half a truck full. I would not recommend this place.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Nice place, good customer service. Reasonable rates, easy access. Good location. Easy to work…read morewith

Just another run of the mill business with poor customer service. Disappointed by my experience…read more Definitely will not be using again - and I would recommend others find a mom and pop storage company, or a company owned by individuals who see other individuals as human beings. I had a storage unit for 8 months at the rate of $185 per month. When it finally came time to move into my new place and retrieve my things from storage, it was the first week of the 9th month of storing my belongings at storage sense. I assumed there would be a prorated cost for moving out three weeks early- as there have been at every other storage facility I have ever used. (I am 60- I've used plenty.) I swept and dusted the unit prior to moving out, leaving it sparkly clean to ensure I could get that $138 refund allowance. As you probably guessed- I am writing this review because I did not get a prorated cost. Wether or not these things are company policy, it makes a massive difference in regards to securing long term customer relationships. In customer service, when a representative or manager meets a customer with understanding and can recognize an area where you can lose a small amount of money in order to establish a returning customer, it goes a long way- and actually benefits the company in the end. For example- now I have a load of seed for work that needs to be stored for 3+ years starting next month. Can you guess where I'm not going? The businesses I have frequented for 40+ years have made thousands off of me, near to millions. Rest assured that I'll never use this company again nor recommend it to anybody. Hell- I'll drive an hour and 20 just to give my money to individuals I like and respect - and feel respected by. And get this- These sons of bitches have rats too!

Top notch customer service. They care about their tenants and try, wholeheartedly, to ensure the…read morebest overall experience. Highly Recommend!

From the owner: Next Step Self Storage is the premier self-storage provider in Colorado Springs. We are a…read morefamily-owned business and servant leadership is first and foremost. Partner with us to store your goods in a safe and secure environment. We take the security of your belongings seriously. Our facility is equipped with 24/7 surveillance cameras, secure access gates, and on-site management to ensure that your items are always safe.

There's a Public Storage and a U-Haul right next to each other on Powers. I made a reservation at…read morethe U-Haul because I had forgotten about the Public Storage. When we arrived at U-Haul we were ignored except for a mumbled "be with you in a minute" so we took the time to look over their storage unit size display. At this point I realized that I was about to pay $70/ month for a closet! (5x5) I decided to quickly look up the prices at Public Storage, since it didn't look like we were going to be helped any time soon. (I'm not angry that we had to wait, people are busy, but as a customer service person myself, I was frustrated by the lack of greeting) Much to my surprise the 10x10 was LESS EXPENSIVE than the 5x5 at U-Haul! We immediately left and headed up the street to the Public Storage. While we were driving I started filling out the online reservation and within 1 minute my phone rang. It was them! I haven't even filled out all the info yet! She asked when we're heading over and when I said "right now" she said great! She was already looking for an open unit for us and she would be ready when we got there. We walked in less than a minute later, and she was ready to go. She offered to show us the three units she had available and let us choose which one we wanted. She brought the lock with her and fixed us right up when we picked out the one we wanted. We followed her back to the office where she finished setting us up. This is where the Company really impressed me! 1) The 1st month only cost $1! 2) She gave me 2 options for paying- for 30 days OR through the end of May (I liked this because she let me choose and because the price barely changed) 3) Once I paid she asked if I wanted to set up for monthly payments and when I said yes all she had to do was push a button and it automatically set me up! No going online to set up an account and enter payment info, it was just done! 4) Same way with the account set up! All I had to do was select a password and it was done! The whole process was SO EASY! All in all, this was an amazing experience! It's hard when you're moving! There's so much on your mind and this process took so much of the pressure of of me, while still giving me choices! 100% would recommend! On another note, it took me 3 phone calls to cancel my reservation at U-Haul.

The facilities are clean and well kept. Friendly and helpful staff. Easy in and out…read more HOWEVER, we would NOT recommend them. We specifically got our unit because of the price. It was the best price around. I asked a lot of questions to make sure it was not just a short term special price. I was told it was the set price for those size units to get them rented. We rented our unit for $77/mo. Within 4 months the price jumped to $114/mo. I have rented units before with other companieds and I realize that prices go up, but usually bit by bit. This is a HUGE jump and I am very disappointed with them. ONE NOTE- the location I go to on Centennial Blvd in Colorado Springs is managed by an absolutely wonderful and caring person- Pamela. She is great. She even contatcted them to get a rate reduction after the increase. No such luck. Corporate is not upfront and honest. If I did not have my unit totally full, I would move out. It is not feasible now. Renter beware.

Megan, THANK YOU for being such a wonderful person and making sure I am on top of my storage fees!…read more She is an awesome lady and always gives me a big smile on my face when I walk in the office! Great customer service she deserves a gold plaque!!! Mila

I had the pleasure of having Chris assist me with setting up my husband and I's storage unit…read moreyesterday. I must say that after doing customer service for 35+ years, I feel I can identify true customer service when it is provided. Chris is exactly that! He was polite, courteous, up beat, informative, very thorough, went out of his way to accommodate our needs and just made it an over all awesome experience! Thank you Chris, for being a bit of sunshine during the stress of us moving in from out of state! Hope to find the rest of Colorado to be as much of a positive experience as you were!

This place is horrible! My storage unit was broken into twice! And when I brought it up to the…read morefront office. They did nothing didn't even ask for pictures or proof. I was told there are usually never any break ins but yet my unit was broken into twice! I highly recommend going to a storage company that cares about their customers. Not only has my unit been broken into twice but they have gone up on monthly payment twice!! So I'm basically paying more just to be robbed. Again I highly recommend doing business else where.

I couldn't get the door to open and so I called the office for help. Gidget came right away and…read moreshowed me what I was doing wrong!! Very helpful and pleasant to talk to!