What a Surprise in the mail. Monthly TOTAL rent increase.... TOTAL INCREASE up 73% . Be sure to call and point out the incredible inexplicable price increase. Talk to a real person and some help might be offered. read more

PAY ATTENTION TO YOUR BILL! TLDR: I was at this facility for about 6.5 months. Your unit price will most likely be raised 3-6 months after your free month. You'll pay the "web rate" for about 3 months and then your bill will be raised to over the "in-store" price. You are then supposed to notice your bill is more expensive, come in and "negotiate" the price down to around the in-store price. Understand though the on-site staff are fantastic. The corporation is terrible. The included pictures are my monthly bills and the listing of my unit days after I moved out. I would like to say upfront the on-site staff were fantastic every time I interacted with them and the facility is really nice (hence 2 stars instead of 1 star). But due to the pricing practices of the off-site corporate entities, I left after 6.5 months and giving two chances to fix my unit price. People are lured in with a free month and decent unit prices, only to have their unit price jacked up after a few months. From my understanding, the on-site staff don't control the prices of the units, thus not at fault for the scummy pricing practice I, and from my understanding many others, experienced. (Side note: looking through the other reviews, most/all seem to read like they're from people that have been here for less than a month) I came in paying $77/month for my 7'x5'. I made that payment for 3 months then was charged $91 on my 4th (paying) month. Understand at the time the "web rate" of a 10'x5' was $94, only $3 more. I went in and was told they can try negotiating it down. On-site staff submitted a negotiation of $80/month and said I'd get my next bill reduced (again, on-site staff were fantastic). So my next bill I paid $69, which I thought was the new $80/month minus $11 overpaid the month prior. But then the bill after was for $89. Come to find out after looking closer at my account, the off-site price setter only brought it down $2, and I was given a $20 credit the month I paid $69. So because I liked the facility and the staff are great (and I didn't want to move my stuff), I gave them one more chance to have the price brought back down to the $77 I moved in under. On-site staff sent off the "negotiation" and 1-2 weeks later learned it was denied. The on-site staff did offer a couple options in an attempt to get me to stay (again on-site staff were fantastic), but each option would eventually result in the inevitable rate increase. So I found another storage facility that said they don't jack up their rates (hopefully) and moved out. A couple days later, I checked their site to see if my unit was relisted. It was relisted for $73/month... $4 less than what I was willing to pay. Understand I'm fine with general rate increases over extended periods of time due to general increased costs of running the facility. What I'm not okay with are random 20%-30% jumps for no reason. So if money is of no object to you, it's a fantastic storage facility. Excellent staff. Drive through storage. Clean. But the off-site corporation will try to milk you dry. read more

Extra Space Storage - My relisted unit (circled in yellow) price days after moving out. - Self Storage Near Me - Clay, New York

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I stopped into the facility with my friend to help him unload his truck and had the opportunity to look at this storage facility. This Clay, NY location is amazing. The facility is brand new here and everything is indoors which is a super plus. I really think I may be using this facility for storage in the future when I decide to move into my new house. read more

I was looking for a storage area to store my travel trailer. I called the Extra Space 888 number and they were extremely friendly and helpful. Everything was explained to me and all my questions were answered to my satisfaction. The next day, I was contacted by Rissa from the local Extra Space location in Clay. She was very professional on the phone, and explained the options I had in regards to storing my camper. I was surprised to learn the location was on the back side of the Great Norther Mall property, and was a little concerned about the condition of the parking lot. I need not have worried. The whole facility is immaculate and fresh. The parking lot has been freshly paved and there are not pot holes at all. I met with Rissa in the office and the process of setting up my account was quick and painless. Rissa did an excellent job of explaining the process and how the facility worked. I immediately noticed that there were dozens of cameras all over the facility, and the feed was displayed on a large monitor right in the office. The fence surrounding the parking area is very secure. The price for storing my camper is a third of what I was paying last year, and I am much more comfortable having my camper here instead of where it was last winter. The access to the storage area is wide and will easily accommodate just about any size vehicle or trailer. It is a month to month agreement, so there are no contracts to worry about. When I finished parking my camper and I went home, I realized I may not have closed the storage hatch. I called Rissa, and she went out and checked and closed the hatch for me. The customer service alone will keep my coming back every year to store my camper. I highly recommend Extra Space and will tell everyone I know of my positive experience. read more