I had a great experience thanks to the exceptional help I received from the team member at the…read morestorage facility. From the moment I arrived, she was very professional, friendly, and incredibly knowledgeable. Highly recommend this location, especially if you get the chance to work with someone as dedicated as her.

very nice people I will be back.i worked with trinity and Frederick great customer serviceread more

Very happy with A-verti storage. Very professional people, informative staff. Starting with Gabby…read moreand Jason, answered my questions,helpful with deciding what storage I needed. Then with Melissa in utica I believe with info and setting up delivery, answered all my calls and texts, thank you. Then with the Very impressive delivery by Joe Crocker. Not just a simple back straight in and drop, maneuvered that 40 ft container like nothing, very impressive, dropped right where I needed it, then followed up by Christine, confirming all went well. Thank you everyone, hats off to all of you

A-Verdi always delivers with fantastic service and provides all the storage needs for my company…read more Jason and team are always a pleasure to work with!

Stopped in to see about pricing for a unit. Met with Carie who was very helpful and professional…read more If you need storage I definitely recommend stopping in. Ask for Carie. She's the best.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

I went to rent an enclosed U-haul trailer here and scheduled it for 4pm. I mistakenly thought it…read morewas for 5pm so that is when I showed up. When I arrived I waited for the employee to get off the phone for a minute or two, and told her I was here to get my trailer. She said I was an hour late and that they had cancelled my reservation for a no call no show. She also told me that they don't rent u-haul trailers after 5pm. So even though there were probably 5 trailers in the parking lot, I had to go and re-rent from a different location and leave the next day. I think at the very least she could have called to verify that I wasn't coming? They had my phone number right there. I'd recommend going to a different location for your rental.

They recently switched ownership. They are still very nice and it's close to my house and easy…read moreaccess, even though the price is a little higher.

Justin was very helpful when I lost my lock keys and wasn't able to get into my unit! Storage unit…read morewas very clean upon move in and the locking mechanism and door is much smoother and easier to operate than at other storage facilities I've used.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

What a Surprise in the mail. Monthly TOTAL rent increase…read more... TOTAL INCREASE up 73% . Be sure to call and point out the incredible inexplicable price increase. Talk to a real person and some help might be offered.

PAY ATTENTION TO YOUR BILL!…read more TLDR: I was at this facility for about 6.5 months. Your unit price will most likely be raised 3-6 months after your free month. You'll pay the "web rate" for about 3 months and then your bill will be raised to over the "in-store" price. You are then supposed to notice your bill is more expensive, come in and "negotiate" the price down to around the in-store price. Understand though the on-site staff are fantastic. The corporation is terrible. The included pictures are my monthly bills and the listing of my unit days after I moved out. I would like to say upfront the on-site staff were fantastic every time I interacted with them and the facility is really nice (hence 2 stars instead of 1 star). But due to the pricing practices of the off-site corporate entities, I left after 6.5 months and giving two chances to fix my unit price. People are lured in with a free month and decent unit prices, only to have their unit price jacked up after a few months. From my understanding, the on-site staff don't control the prices of the units, thus not at fault for the scummy pricing practice I, and from my understanding many others, experienced. (Side note: looking through the other reviews, most/all seem to read like they're from people that have been here for less than a month) I came in paying $77/month for my 7'x5'. I made that payment for 3 months then was charged $91 on my 4th (paying) month. Understand at the time the "web rate" of a 10'x5' was $94, only $3 more. I went in and was told they can try negotiating it down. On-site staff submitted a negotiation of $80/month and said I'd get my next bill reduced (again, on-site staff were fantastic). So my next bill I paid $69, which I thought was the new $80/month minus $11 overpaid the month prior. But then the bill after was for $89. Come to find out after looking closer at my account, the off-site price setter only brought it down $2, and I was given a $20 credit the month I paid $69. So because I liked the facility and the staff are great (and I didn't want to move my stuff), I gave them one more chance to have the price brought back down to the $77 I moved in under. On-site staff sent off the "negotiation" and 1-2 weeks later learned it was denied. The on-site staff did offer a couple options in an attempt to get me to stay (again on-site staff were fantastic), but each option would eventually result in the inevitable rate increase. So I found another storage facility that said they don't jack up their rates (hopefully) and moved out. A couple days later, I checked their site to see if my unit was relisted. It was relisted for $73/month... $4 less than what I was willing to pay. Understand I'm fine with general rate increases over extended periods of time due to general increased costs of running the facility. What I'm not okay with are random 20%-30% jumps for no reason. So if money is of no object to you, it's a fantastic storage facility. Excellent staff. Drive through storage. Clean. But the off-site corporation will try to milk you dry.

Horrible, won't work with anyone. Constantly changing what is owed. U haul is better than this…read moreplace , they're trying to keep people's stuff by constantly changing what is owed and refusing to work with you. I have been trying to get my stuff out since August and each time what is owed is changing even though I was not the one who opened the account with them. The Salvation Army Veterans services took away my right to decide where my belongings went and then caused late fees by not being on time with the agreement made with this place. People who are on a fixed income and or disabled avoid this place because they are not going to work with you or help you keep your property.

I stopped in to Store America to check out my storage options. The gal in the office was great very…read morehelpful walking me thru the process. I rented that day because they had special pricing on the size I needed and all the boxes and stuff to help me for packing.