This is in a great location with easy access to the highway. The property is safe and well lit. They have wide channels to drive in/out of which makes it easily accessible with a moving truck. Staff is very friendly and helpful and they stock a lot of packing material available for purchase. They were able to accommodate my needs without any trouble. I wouldn't rent anywhere else. read more

They will raise your rate after 6 months. It's cheaper to have a building delivered and pay payments. read more

Storing here is a pleasant experience. Austin is keeping the property up and clean. I feel like this is an extension of home. I recommend storing here. read more

My family and I rented a storage unit here for the better part of five months. We had to rent there, there isn't very many other places at the time that had available units. We had stored quite a bit of times in there. That being said we had two big screen tv's and one was cracked at the bottom, little did we know they had cracked the damn screen, we fell a bit behind on unit due to some unplanned financial problems. They went into the unit and said they were getting it ready for auction. I would recommend not renting from them, I was told we could work something out and it came out to a pay all at once or lose your items. I get they have to make money like anyone else but to treat people belongings as if there nothing more than garbage.... That's just going too far. read more

Don't let the online initial online monthly fee fool you. I have not had my unit four months and my monthly rental fee has doubled. When I called for an explanation of why, I get the line that my fee was increased to match the market rate in my area. But online they are still advertising online the initial low price of $42 for a 5 X 10 unit. I have called around and found other companies with fees inline with the $42. read more

Horrible way to expensive and raising every year and my unit has mold I pay for insurance but they have not done anything about it Please don't spend your money there read more

I currently rent a storage unit here and when I began doing business with this company I was guaranteed one rate and that it would be my rate for the entire time I rented the unit. Now six months into the rental they have raised the price of my storage unit. When I ask why the Manager said that I was never guaranteed a fixed rental rate. He apparently felt I was lying to him about what I was told by his employee when I rented the unit. Now since it is the dead of winter and I have no way to immediately empty the unit they have me over a barrel. I strongly recommend you do NOT rent a storage unit from these people. read more

I needed storage space recently but every place a contacted was full. I stopped by Extra Space Storage and spoke with Carole. They were also full but she suggested being put on a waiting list. Within 48 hours she called and said a couple of spaces opened up. She then directed me how to apply and pay online. The pricing was also better than another place I rented in the last couple of years. If you need storage I recommend that you give them a call or stop by. read more

I have rented at least 6 units from this location. I have always received awesome service from the staff and my units were always clean and secure. I would recommend Extra Space Storage to everyone. read more

I stored my belongings with this facility for less than a year. Within the first few months they raised my monthly rental rate by $10 dollars. I started paying $120 for a 10x10 and then they bumped it up to $130 and then again a few months later added $10 more so by the end of one year with them I was being asked to pay $140 a month for a 10x10. When I inquired about rate raises they said it was stated in the agreement they have the right to raise rates. It seems really unethical to intentionally let someone move all of their belongings into a location then raise the rates; they've literally got your hands tied because IT COST more to rent another moving truck and go to a different storage company so they just keep raising the price on you. When you express your displeasure they like to do the management pointing fingers game where it's "out of their hands" or that's just what the system does, and they can't change it. Also, they only let you pro-rate your rent once, but tell you after you've already done it so you better be sure nothing goes wrong with your move out date prediction. They require you to pay insurance, but they don't advertise their prices with it included. The costumer service at this particular location was always very friendly, but the company itself will just continue to take from you. They have no costumer loyalty; the longer you're there, the more they'll charge you. Seems backwards to me. read more

I needed a storage unit to store some tires and various things so I started looking around for a business to use. I found Extra Space Storage online and I was glad I did. I received a phone call the next day at about 10am after I had reserved a unit the night before. I went to the customer service desk and met a guy named Joel. He answered all of my questions and then some. I was also I little worried about my unit being on the second floor but once he showed me the lift, I was sold. I was in and out and got exactly what I wanted. The units were clean and well maintained and the entire facility gated. Now this is the first time that I have ever written a review, but Joel was so friendly and helpful I feel like I owe it to him. read more

I rented a small storage space to move my daughter's dorm belongings into for the summer in Bloomington. Called late (day before move out) and got the last of the small units. Not air conditioned, but the space was super clean, the lift worked very well and each time we unloaded our car we had no difficulty finding the trolley for boxes. The manager was super helpful and polite when I went in to sign the contract. The location is convenient (across from many of the hotels where parents stay during move in and move out from IU, and is behind a nice shopping strip mall w/major stores; much less crowded than the college mall, which is great for picking up last minute things while moving in or out of dorms (or apts.). Also bought boxes and packing supplies from the front office and the prices were very reasonable; so the convenience factor can't be beat. Although the manager had warned me that there would be times when it would be very busy getting in and out we had no trouble as the layout of the facility is great. As for the comment that the free month was falsely advertised; I had same issue however it was the same as other facilities in the area that I had checked. If you want a better deal, be sure to reserve space well ahead of move in or move out. It may be a little pricier than other storage facilities, again , hard to tell if you wait until the last moment, but I'm going to stick w/this one for next year as well. They clearly spend money maintaining the property and keeping it very clean; which is important if you are renting the less expensive non-air conditioned space as we did. I'll add that I dealt w/a really courteous, professional and helpful gent. to sign the contracts and had contact as well w/another female manager when we were unloading our car and was greeting on all occasions w/same helpful and pleasant employees. I think this is about as good as it gets for storage facilities! read more