Where to begin? First, their communication is terrible because you'll talk to someone and the next…read morecall or text goes to someone else. I called and setup a time - I called back and the guy said I didn't have a move scheduled (got a text confirming I didn't have anything scheduled). Then people showed up at my house (I wasn't ready). The company blamed me even after I showed them the text and the call where the guy said I didn't have an appt. Move time comes - the guys are aloof and unhelpful. They didn't ask if I was okay leaving the doors open (they propped them up immediately). So then I had to find my cat. They used the front and back (while they were only two people) and messed up the door frame to the back - with nails sticking out that could've easily poked my kids (I'll come back to this). That's bad enough but professionals would have at least mentioned what they did (not try to avoid it). Professionals would say, "We screwed up - how can we help". I know this because I hired professionals after this company failed so miserably and they did something considerably minor and immediately were like, "We're sorry - that was our mistake." And that was it - taking simple accountability was all that was needed and I could not have cared less (although as professionals, they didn't screw up nearly as badly as College Movers). Back to College "Movers". They damaged furniture. They poorly packed and took very little of what I asked them to take and then they stopped before the time agreed upon and had the unmitigated gall to ask me if I would be tipping them. When the crew that came after these guys saw how they literally had thrown my things in a 10x20 storage unit and taken up a ton of space with not that much - they laughed (because these guys are laughably pathetic). Even sadder? I'm in no way a professional; the movers told me they had no way to understand how to take apart a bunk bed. I did it in the 20 minutes after they left (by myself). They are, simply, lazy. And that's fine - be lazy (but don't be movers). The worst part is that for each issue raised, their company took absolutely no responsibility. Texts indicating I had no appt? I must've confused their system (and ignore the fact that I could name who I talked to, when I called and for how long). Pictures showing the damage they did (but had not happened in the 4 years I previously lived in the home or from the movers I hired AFTER them because they were so bad) - must've been poor craftsmanship of the house, furniture, or magic. At no point was someone able to say, "You know, we could've done better." It has been (repeatedly), "Well, actually ..." If you want college movers in the vein of frat guys who are bad at their job, uninterested in professionalism, and adding to the litany of why moving sucks - these are completely your people. If you'd like a good company, go with "Moving You Forward" out of Terre Haute or "A Better Way" or literally any two people off the street.

First time ever hired movers..I had 3 guys for 3 hours. They were very polite and…read moreprofessional..made my move less stressful..would definitely recommend ..

I am a unit renter and have been so happy with my service, I feel like I need to pass the word on…read more Connie is very professional and helpful! I chose them because she and her husband live onsite to keep the units secure; they are also super clean! Both are a pleasure to do business with! Highly recommend them!

From the owner: We are locally owned and owner lives on site.read more

Unata over at the west 3rd street location is amazing! She has helped me not once, but twice. First…read moretime I had 3 separate 10x10s and the rates were going to increase to nearly 500 combined. She helped me out by finding me a 10x30 for the price I was paying for a single unit. Just recently my rate was going to nearly double for the unit I'm in, and she contacted the district manager for me to get my rate to stay the same. Thanks so much Unata, you're the best!!

My daughter needed a storage unit quickly so I called Extra Space. The representative was so nice…read moreand helpful. She helped me secure a storage right near my daughter's new apartment. The cost was affordable especially with the first month free promotion. They have special locks for the units and insurance that you can purchase directly from them. They also have packing supplies in the main office for a fee. I was so happy that they gave us access to a cart to quickly move her things into the unit. The entrance has a gate and you receive an access code after your payment and paperwork are completed. Overall, we have had a great experience.

Amy and Susan at Ellettsville are the BEST!! I am in Los Angeles and have a student at IU and found…read moremyself in a desperate short notice situation and I was forced to do everything over the phone!! They handled everything phenomenally!! I was able to execute everything over the phone, they assisted with the delivery of the items and have been in constant contact with me the entire process. Hoping to give them as much business as possible over the next three years.

Great rates and friendly service! I know my stuff is safe with them as they have a gate/fence and…read moresecurity cameras.

We just moved to Bloomington and had to store some stuff and went to all American storage. The…read moreplace was clean, the office staff was amazing and we are very happy with our decision to store our stuff there.

Great place to use as storage. They are very very clean, helpful, and very nice every time I…read moreinteract with them. I highly recommend.

Completely unacceptable!!!! I rented a storage space all…read moreAmerican storage in June 2022 six months later I came to move my things from the storage unit and everything was saturated with water. I bought storage boxes from them and upon taking them out everything was soaking wet. Also to find out that it was rat infested rodents in my belongings. Over $10,000 plus my personal belongings ruined. I reached out over a dozen times to all American storage ! Sam is the worst customer service human being I've ever seen. Does not return calls, Does not tell the truth !!! I purchased extra insurance protection from a subsidiary company called safe lease Sam told them that everything was fine with the storage unit knowing that all my belongings were ruined!!!!! I followed every protocol and still do not have this matter resolved! I would never recommend all American storage

Rent at your own risk is right . That what the fine print says in the contract you sign . Beware…read morethis place has roaches I stirred 6 crates 2 small refrigerator microwave for less than 20 days and when I went to retrieve my belongings open the door and turned on the light an roaches scattered. I did not bring roaches . This is not a good place to store amything . Again store at your own risk BEWARE

Awesome staff. Clean and great security. I highly recommend storing here. Staff was helpful…read morethrough the whole process

I have used this storage facility for the last three years and it's been great. So easy to set up…read moreevery summer for college storage. Very clean and safe units. The staff are incredible and so helpful. I can't recommend this place enough.