Where to begin? First, their communication is terrible because you'll talk to someone and the next…read morecall or text goes to someone else. I called and setup a time - I called back and the guy said I didn't have a move scheduled (got a text confirming I didn't have anything scheduled). Then people showed up at my house (I wasn't ready). The company blamed me even after I showed them the text and the call where the guy said I didn't have an appt. Move time comes - the guys are aloof and unhelpful. They didn't ask if I was okay leaving the doors open (they propped them up immediately). So then I had to find my cat. They used the front and back (while they were only two people) and messed up the door frame to the back - with nails sticking out that could've easily poked my kids (I'll come back to this). That's bad enough but professionals would have at least mentioned what they did (not try to avoid it). Professionals would say, "We screwed up - how can we help". I know this because I hired professionals after this company failed so miserably and they did something considerably minor and immediately were like, "We're sorry - that was our mistake." And that was it - taking simple accountability was all that was needed and I could not have cared less (although as professionals, they didn't screw up nearly as badly as College Movers). Back to College "Movers". They damaged furniture. They poorly packed and took very little of what I asked them to take and then they stopped before the time agreed upon and had the unmitigated gall to ask me if I would be tipping them. When the crew that came after these guys saw how they literally had thrown my things in a 10x20 storage unit and taken up a ton of space with not that much - they laughed (because these guys are laughably pathetic). Even sadder? I'm in no way a professional; the movers told me they had no way to understand how to take apart a bunk bed. I did it in the 20 minutes after they left (by myself). They are, simply, lazy. And that's fine - be lazy (but don't be movers). The worst part is that for each issue raised, their company took absolutely no responsibility. Texts indicating I had no appt? I must've confused their system (and ignore the fact that I could name who I talked to, when I called and for how long). Pictures showing the damage they did (but had not happened in the 4 years I previously lived in the home or from the movers I hired AFTER them because they were so bad) - must've been poor craftsmanship of the house, furniture, or magic. At no point was someone able to say, "You know, we could've done better." It has been (repeatedly), "Well, actually ..." If you want college movers in the vein of frat guys who are bad at their job, uninterested in professionalism, and adding to the litany of why moving sucks - these are completely your people. If you'd like a good company, go with "Moving You Forward" out of Terre Haute or "A Better Way" or literally any two people off the street.

First time ever hired movers..I had 3 guys for 3 hours. They were very polite and…read moreprofessional..made my move less stressful..would definitely recommend ..

We were customers for over 3 years! We ALWAYS prepaid one month in advance (September's rent was…read morepaid at the end of July) in the interest of being exceptional customers. When my spouse turned in the unit at the end of August, the owner REFUSED to refund the prepaid rent for September. He called us bad customers because a few packing peanuts escaped and were in our unit or just outside of it. He whined that we trashed the unit. Jeez, it was a bit windy and it's a storage unit. He also owns a mattress store (1st Choice Mattress) and frequently advertises on Bloomington's Craigslist -- buyer beware, if this is how he treats good customers. I see how he is.

Yea so the layout doesn't make any sense, which just shows you the lack of care (per the other…read morereviews here). But also, I reached out to the owner so I could pay for someone's storage unit who is in a bad way due to COVID. Because she paid her last bill three days late, he ripped her off for her deposit. Guy is a millionaire. Has several houses. Stay away from this trash heap & the owner who is definitely not here to help the community. He's 100% for himself (and could seriously do a better job at even that -- like I said, the place is a dump).

This is in a great location with easy access to the highway. The property is safe and well lit…read more They have wide channels to drive in/out of which makes it easily accessible with a moving truck. Staff is very friendly and helpful and they stock a lot of packing material available for purchase. They were able to accommodate my needs without any trouble. I wouldn't rent anywhere else.

They will raise your rate after 6 months. It's cheaper to…read morehave a building delivered and pay payments.

Unata over at the west 3rd street location is amazing! She has helped me not once, but twice. First…read moretime I had 3 separate 10x10s and the rates were going to increase to nearly 500 combined. She helped me out by finding me a 10x30 for the price I was paying for a single unit. Just recently my rate was going to nearly double for the unit I'm in, and she contacted the district manager for me to get my rate to stay the same. Thanks so much Unata, you're the best!!

My daughter needed a storage unit quickly so I called Extra Space. The representative was so nice…read moreand helpful. She helped me secure a storage right near my daughter's new apartment. The cost was affordable especially with the first month free promotion. They have special locks for the units and insurance that you can purchase directly from them. They also have packing supplies in the main office for a fee. I was so happy that they gave us access to a cart to quickly move her things into the unit. The entrance has a gate and you receive an access code after your payment and paperwork are completed. Overall, we have had a great experience.