We contacted Soft Touch Movers to move during the pandemic. Their representative was careful to…read moremask and stay socially distanced while she looked over the house, and we were able to get all the information we needed to do our part to make the move successful. On moving day, our three movers were professional and careful. They took apart the big china cabinet that I couldn't do, and were careful to put everything in the room that it went to. That's made unpacking a lot easier. They were careful with our stuff, and responsive to our needs, and I can't thank them enough, or recommend them too much!

Soft Touch Review We…read morehired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their "climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

Overall a good service. I liked Merlin but Randy seemed like he was having a bad day. Jake the…read moretruck driver was great. The crew that packed and loaded, and the different crew that unloaded were all great. I would use them again, but would probably get a few things clearly established in writing or observe in person. The company came highly recommended by a relative, and I'm glad I used them.

This moving company did an excellent job!! I have a bad back so I hired movers to do the work…read more Three men came and it ended up taking much less time than I thought it would. They were great about communicating with me about where I wanted things and nothing was damaged in the move. I highly recommend them!!

If I could give zero stars I would. Horrible customer service and business practices. I went to…read moretheir office to rent a unit. I was shown one with a large entry way, about 8 feet wide. I came back a few days later, on 1 May 12019, and paid for the unit, which including the lock and insurance, came up to $204.00. I was then taken to my unit by Ms Peterson so that I could see the unit, learn the entry procedures and place the lock on the door. When I got to the unit, it was not like the one I was shown days earlier. It had a door about 2.5 to 3 feet wide, much smaller that I required. I explained that this wouldn't work for my needs and asked that I be given a unit like the one I was shown. She said that she would check and get back to me. the following day I received an email saying that they didn't have any other unit available. I went back the following day and requested a refund and they refused, saying that I had already paid for the unit and there was no refund possible. I pressed my case saying not only didn't get a unit like the one I was shown, but I was never told about their no refund policy. The gentleman who I was speaking to, Mr Singleton, began to get loud and was quite rude, continuing to state that there was no refunds allowed, and as long as he had been working there, he had never seen where the company had ever given anyone a refund. When I asked to speak to the manager he refused to put me in contact, saying that he would take my number and if she wanted to call me she would. 5 days later I have still not received a call from the manager. I will never do business with them again nor would I recommend them to anyone.

I recommend this business They are helpful and kind folks…read more I use their paper shredding service. I also ship everything from here. They are responsive

Amy and Susan at Ellettsville are the BEST!! I am in Los Angeles and have a student at IU and found…read moremyself in a desperate short notice situation and I was forced to do everything over the phone!! They handled everything phenomenally!! I was able to execute everything over the phone, they assisted with the delivery of the items and have been in constant contact with me the entire process. Hoping to give them as much business as possible over the next three years.

Great rates and friendly service! I know my stuff is safe with them as they have a gate/fence and…read moresecurity cameras.

I needed help moving out the entire contents of my (institutionalized) sister. My husband just had…read morean operation and I could not complete this task before a rental deadline. Gruntz came to give me an estimate the first day I called, swiftly came with a truck/helper and had the entire house emptied in short order. I was thrilled and grateful, and they couldn't have been nicer. They often donate usable items to neighborhood charities. I highly recommend them, and found their charges to be more than reasonable. C Norton

They did a great job of cleaning out our garage of a lot of junk! They were on time and efficient…read more The price was reasonable. Good service!

I have to give 3 stars out of 5 for my experience with Fire Dawgs, however if I could give 10 out…read moreof 10 stars for the actual gentlemen who came to the job, I would. They were very polite, friendly, hardworking and apologetic. Now my reasoning for the 3 stars. I scheduled my pick up online the week before for a Thursday pickup. I had a follow up phone call from a AI representative, which was a very frustrating experience. Also, I had a follow up text from Alex, who said he was the president. He confirmed the appointment and asked me to send photos of what needed to be picked up, so they knew how to plan for my pickup. I sent at least 15 photos of several pieces of large furniture and other items. This was for a clean out of my father's house. I had cleaners coming the following day and need everything out for them. I also had our realtor coming on the following Monday to take photos, I also would be returning to my home in Columbus, Ohio (my father's house is in Indiana). Fast forward to the day of my appointment. My scheduled window time was 1:30 - 4:30 p.m. I received a phone call around 3:00 p.m. from the actual hauler saying they were at least 2 hours behind and that I would get another call when they were on their way. They finally made it to my house around 6:30 p.m. I showed them everything it the house that needed to be taken and they told me they wouldn't be able to take it all that day. They were never shown the pictures I sent and they were overbooked on jobs to complete in one day. The dump was already closed and they were only able to take what they had room for in their truck, which they came already at least 1/2 full. They called for another driver to come and he had a little bit of space in his truck, but it was already mostly full. Initially they said they could come back first thing in the morning, but after talking with their manager, they said they wouldn't be able to come back until Monday morning. Well, I had cleaners coming at 9:00 a.m. the day after the appointment that I could not reschedule, so that meant I had to clean up after that. Also, I had to reschedule my realtor for Wednesday instead of Monday. Soooo, Monday was scheduled for the 10:30-1:30 p.m. time slot. Fast forward to Monday, the crew did not show up until around 4:30 p.m. The truck was already partially filled with someone else items. They couldn't load and dump and return because, again, the dump is only open until 5:00 p.m. So they loaded up as much as they could in the truck, took it to their warehouse and returned for a second load. They still couldn't get everything on the second load, so they had to come the next day for a third time. They showed up on time that day and finally took everything. Shout out to Isaiah who did what he could. I ended up missing 2 more days of work for this and spent a fortune on it. *** If you are the owner or manager of Fire Dawgs please reevaluate how you are scheduling your employees for pick ups. It is very disrespectful to the client's time and also very hard on the employees as they are very overbooked and overworked.***

David Watts at Southside Rental went above and beyond while meeting all needs with kindness,…read morerespect, and knowledge of the rental process. David answered all of my questions with ease, ensured availability if issues were to arise, and did so in the most utmost professional manner. I'm grateful for good business and equally appreciative of wonderful customer service. David Watts deserves recognition for his outstanding work ethic and commitment to securing lifelong customer relationships.

After my second most recent bad experience with renting a U-Haul from South Side Rentals, I will…read morenot be a returning customer. Be prepared for overcharges, miscellaneous unexplained fees, miscommunication, and poor customer service.

One of the best laundromats in town that I have been too! It's always very quiet and super clean!…read more Hardly no one whenever I do decide to come wash or dry clothes here! I hate that they close at 8pm! I wish they would stay open later like 10-10:30 for emergent things. But overall 10/10 for this place!

rude staff, closed before they were supposed to. there are a lot of better laundry mats in town.read more