1. Exquisite Beauty

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Santa Monica, CA

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Exquisite Beauty

5.0 (8 reviews)
Open • 10:00 am - 5:00 pm

By appointment only

Updated 1 week ago

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Services - Exquisite Beauty

Eyelash extensions

Eyelash extension refill or touch-up

Eyelash extension removal

Exquisite Beauty Photos

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Brows By Shaila - Brows by Shaila brow studio

Brows By Shaila

4.6(84 reviews)
2.3 mi•Brentwood
•$$

Shaila is amazing! I'm very happy with my brows! She is very easy to talk to and extremely…read moresupportive! Her brow studio is near Literati Cafe which was perfect for a post brow snack :) I liked that I was able to make an appointment through her website. It's always a relief to find a talented brow artist!!

Update: I would like to respond to Shaila's response. Due to the word limit, I had to delete my…read moreoriginal review in order to respond to her claims. I screenshot pictures of my original review and added the pictures to this review for the viewers context. (See below) Shaila, It clearly states on your website that there is a 5 min grace period after the appointment. This is LA for goodness sake. However, I'm all about respecting people's time. Anytime that I was late it was within a few minutes of my actual appointment and I always apologized with grace. I want to make clear that Shaila never once expressed discomfort or annoyance at my tardiness. In fact, it was quite the opposite. I always apologized immediately upon walking into the appointment if I was a few minutes late, and she would act super chill and reassure me that all was good. So I never once thought that this would be a concern, especially one leading her to make such a drastic move like blocking me as a client, especially with no warning! Shaila, people cannot read minds. You cannot on one hand reassure me through your words that anytime I was late that it was ok and nothing to worry about, and then turn around and just ghost me without explanation. That makes no sense, and especially from a business/leadership standpoint, just shows that you have very poor communication, business and interpersonal skills. Everyone deserves at least one chance to correct a behavior if it's bothering someone, especially one that they aren't even made aware of. The fact that you couldn't even express your discomfort, and at the very least give me a warning, so that I could correct a problem that I wasn't even aware was a problem, is seriously concerning and is more of a testament to your character instead of mine. I'm going to safely assume that you blocked me in your booking system a month ago after my last appointment. So all of this time you didn't feel the need to give me a heads up that you would no longer take me as a client, and I don't think that you ever had plans on saying anything. Hence why my messages were getting ignored. So what was your plan? To just leave me hanging in silence and hope that I magically read your mind? What if I would have naively showed up at your studio to get in contact with you thinking that my messages weren't going through because your booking system was broke? Can you imagine how awkward that would have been?! All of this chaos could have simply been avoided if you would have put on your big girl pants and spoke up if something was bothering you. Lastly, the subliminals were for me. I would respect you more if you stood on business and not cower from your petty choice. If you were bold enough to block me with no explanation, ignore my messages, and post subs directly after I message you after instagram showed that you opened my message, then I expect for you to stand 10 toes down on your decision and own it. All the best to you, Ashley

Photos
Brows By Shaila - Before and After Brow Wax

Before and After Brow Wax

Brows By Shaila - Before and After Brow Wax

Before and After Brow Wax

Brows By Shaila - Before and After Brow Tweeze

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Before and After Brow Tweeze

Exquisite Beauty - eyelashservice - Updated October 2026

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