If you have windows 10 on your laptop, you may experience an epidemic of hard drive corruption that…read moreseems to plaguing a lot of windows 10 users where suddenly Windows locks up, and when you attempt to "restore" you get into a loop where you see the computer spooling and you get a message "undoing changes"! It did this all night long to no avail! Being without a computer drove my wife to near insanity!! We got her an appointment at one supposed computer repair place in Florence and said it was $99 to diagnose the problem and additional $$$ to fix it and it would take 2-3 days!!! My wife blew a gasket! I suggested we go to CPR and see what they could do. CPR had fixed my Iphone sometime back, and they had repaired it in an hour for about $50 and I suggested we give them a try. We went to CPR, and discussed the problem with a really nice, polite and VERY KNOWLEDGEABLE young man named Adam and asked him if he could solve the problem and also install an additional 8 GB RAM card that we had purchased previous to this disaster. He went to great detail about ways to deal with the Windows problem and what he would have to do. He said he would also install the Ram card, and said he would try to have it done the same day! Well, at 4:00pm, he called my wife and said it was finished. He explained that the windows had been corrupted, he cleaned the mechanical hard drive, reloaded Windows, placed the boot sector on the SSD drive so it would boot faster, and installed the RAM card. Then he explained, in plain English, to my wife how to restart her computer, connect to our wi-fi and get her up and running!!! And the charge was about $90!!!! I thought my wife was going to propose to Adam on the spot! Adam couldn't have been any nicer or more competent!!! CPR has NEVER let us down and I highly recommend them for your computer or cell phone repairs!!!

The clerk told me he had to order the new screen for the Samsung A3 phone I needed to replace. I…read morewas given a quote for $130, which covered parts, labor and a lifetime guarantee. I may do better to get a completely new phone, which is outrageous, since I've only had it for six months. Also, the clerk seemed irritated that I ruined has plans to take a break.

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Terrible service. MJ "helped" and was vaping inside the store. Told me he could not help with…read moreeither of my issues. I ordered an iPad 2 weeks ago and it still hasn't arrived. He said nobody is there to help with that nor the billing issues. Then gave me a phone number for "customer loyalty" that I could call. He said they had better hours. I called and no answer so I went back in and asked him to call them for me. At that point someone else came to help and he walked away vaping. Nobody at the store could even connect me to customer service. I asked what the hours were for customer service at the store and he couldn't tell me. Just said it's spotty on the weekend.

Went in today to ask for help with a problem i was having with a prepaid phone upgrade. The young…read moreman that helped me was very professional and easy to work with! Not only did he solve my problem but. assisted me in opening a new Business account. the entire experience was pleasant. I highly recommend the AT&T store on Mall Road in Florence, KY.

Mall Road T-Mobile is the only one in Florence I will go to. The metro locations could not get any…read moreworse, especially if you are female. The Florence Mall Rd location has always treated me with honesty, kindness, and respect. I have nothing bad to say about them.

Went to upgrade phones. Jason was the worst and didn't want to help us. Kept walking away to…read moregreet and help others while we were standing in front of him asking for help. Will never return to this location. Went to Costco and dealt with Pat was amazing. Sold us new phones and plans in under 20 mins. Avoid Jason and mall Rd at all costs!!

Well I went in three weeks ago to have my wife's screen repaired on her iPhone 13 and they upsold…read moreme on the battery. Well now the phone has crashed and the only thing I did was take it to uBreakiFix in Florence Ky. Nothing we can do will fix it. Now I'm gonna have to replace her phone. I should have just not replaced the battery now I'm out the 200 bucks and have to replace her phone. Thanks for nothing. I won't be going back and highly suggest saving your money.

Came here to get my daughter's phone screen fixed with no regrets! The staff was accommodating,…read moreinformative, professional, and trustworthy. Shout out to Gregory and Victoria! We had updates sent to my phone while my kid's was phone was being serviced. We knew when they were working on it as well when it was ready to be picked up. We were told an hour for a screen fix but it was finished in less then 45min. Also, You can reserve an appointment online. Overall, affordable prices, no pressure to have to purchase things you may not need, and quality care with your personal device. Highly recommend this establishment and will certainly keep them in mind for any of my future cell repair needs. I guess it's inevitable when you're the father of a teenager ‍.