Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

We bought two new phones. Fuller was a great help. He worked out a way for us to get our new…read morephones without an increase in our bill. He helped us to transfer our data and was great at explaining things to us.

Fast and efficient service. Very good repair job. Reasonable prices. Repairman, Glen provides…read morewonderful customer service. Highly recommended

I would definitely recommend this place. I've Had three different issues that they've always been…read moremore than accommodating to help me out with Customer Service was A plus

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Terrible service. MJ "helped" and was vaping inside the store. Told me he could not help with…read moreeither of my issues. I ordered an iPad 2 weeks ago and it still hasn't arrived. He said nobody is there to help with that nor the billing issues. Then gave me a phone number for "customer loyalty" that I could call. He said they had better hours. I called and no answer so I went back in and asked him to call them for me. At that point someone else came to help and he walked away vaping. Nobody at the store could even connect me to customer service. I asked what the hours were for customer service at the store and he couldn't tell me. Just said it's spotty on the weekend.

Went in today to ask for help with a problem i was having with a prepaid phone upgrade. The young…read moreman that helped me was very professional and easy to work with! Not only did he solve my problem but. assisted me in opening a new Business account. the entire experience was pleasant. I highly recommend the AT&T store on Mall Road in Florence, KY.

Mall Road T-Mobile is the only one in Florence I will go to. The metro locations could not get any…read moreworse, especially if you are female. The Florence Mall Rd location has always treated me with honesty, kindness, and respect. I have nothing bad to say about them.

Went to upgrade phones. Jason was the worst and didn't want to help us. Kept walking away to…read moregreet and help others while we were standing in front of him asking for help. Will never return to this location. Went to Costco and dealt with Pat was amazing. Sold us new phones and plans in under 20 mins. Avoid Jason and mall Rd at all costs!!

These guys tend to my needs on a regular basis. They are more than patient with me and I have…read morealways recommended this service. These days my kids break and they fix. That would be a funny commercial for all the parents out there that have buckets of busted electronics. Thank you UBreak!!

Well I went in three weeks ago to have my wife's screen repaired on her iPhone 13 and they upsold…read moreme on the battery. Well now the phone has crashed and the only thing I did was take it to uBreakiFix in Florence Ky. Nothing we can do will fix it. Now I'm gonna have to replace her phone. I should have just not replaced the battery now I'm out the 200 bucks and have to replace her phone. Thanks for nothing. I won't be going back and highly suggest saving your money.

We had trouble with the Spectrum app so I called and spoke to a rep that tried helping (about 20…read moremin) and we got disconnected and he never called me back. I called again and a lady said I can fix that and put us on hold (for more than an hour, we were curious as to how long it would last ) Called back again and thank goodness we got Franklin on the line and he squared us away within 15 min and is emailing me problem shooting instructions for future use. Kudos to this gentleman he was very informative and professional. The 5 stars are for Franklin.

absolutely awful and I can't even fathom how internet can be this bad. Upload speeds are always at…read morethe lowest point and connection drops everyday. NEVER will I use spectrum as a provider again once I move from my apartment in 2 weeks