Kenzi was wonderful! He is very knowledgeable, friendly and helpful. He provided amazing customer…read moreservice. (:

I have gone to this location twice and have encountered the rudest male employee both times. He…read moretalked down to me both times and did not help with any questions regarding getting a new phone and switching over phones. He actually stated that T-Mobile stores don't assist customers with switching over their phones. I would not recommend going to this location. Awful experience.

Had what I wanted in stock, but extremely rude! I will go out of my way to go somewhere else from…read morenow on.

From the owner: Here at VIP, We offer over 100 different products in relation to e-cigarettes to enjoy for your own…read morepleasure or to stop smoking. We also carry some of the best CBD products in the area! We supply glass, hookah, and even a wireless shop inside! Stop in and see us during any of our hours of operation to experience the best smoke shop industry in the state!

I went in today hoping to upgrade my phone and was pleasantly surprised with the service. John was…read morevery nice, helped answer all of my questions, and was personable. They also had the phone I wanted in stock which was amazing. Would come back again.

Do NOT purchase any AT&T product or service. The do not provide access to a speaking agent on their…read morewebsite or automated service. Their products and service are terrible. The Rookwood AT&T personnel ARE THE WORST. They demonstrated ignorance of their own services. I went to this store 4 times attempting to get a pre-paid AT&T phone and sim card activated. The first two times I was assured the phone was activated and when I got home found it wasn't. I needed this phone as an emergency backup. Yesterday, I went to the Rookwood store and their agent gave me 2 numbers to call after he called them, couldn't get through and discovered the AT&T office was closed on Sundays. He didn't know that. Today, I spoke to an AT&T representative who forwarded me to an automated message, and I could not get a human agent on any of their options. AT&T's automated message line is DESIGNED to prevent you from talking to a representative. Today, I waited for an hour to get service and was subjected to the Hyde Park ARROGANCE & INDIFFERENCE by their representative. He could not explain why the representative gave me numbers yesterday that I could not reach someone to talk to. By the agent who talked to me yesterday was in the store and didn't talk to me. I was told that since the AT&T phone was purchased at Walmart, and they supposedly failed to do whatever they needed to do to avoid a "point of purchase error" was, he washed his hands and said I needed to take the phone back to Walmart. The bottom line is that the AT&T personnel were completely unable to deal with a problem with a product they sell to Walmart and didn't care to address the problem. They also would not provide a refund for the $35 I paid for a pre-paid plan. Bottom line...DO NOT BUY YOUR PHONE OR SERVICES FROM ROOKWOOD AT&T or WALMART. Basic services like Boost and Consumer Cellular provide much better support. AT&T personnel incompetent since they don't know how to assure that when they say a phone is activated it is actually activated. They provide inaccurate information. They don't have enough sales personnel to handle the volume of customers. They engage in a lot of unnecessary personal chitchat with customers which causes backlog of waiting customers. And they could care less about helping customers resolve issues with their products. You buy AT&T products, YOU ARE ON YOUR OWN. DON'T EXPECT ANY SUPPORT!!!! NONE!!! AND ROOKWOOD AT&T AGENTS DON'T KNOW THEIR OWN PRODUCTS OR SERVICES!!!

Transferred service out but have been trying to log into their website to make payments on my prior…read moreservice. Website glitches put every time I try. Try calling for tech support and can't get through to an agent cause I don't have active service. Can't make a one time payment through the website since I don't have my account number. At this point they might get their money or they might not. I am sick of trying.

I have dealt with these people long enough! Online in Sept they told me that they would drop my…read morebill to 29.00 a month for service to my Ipad. I use it mainly for my vendor business. Soooo I get my bill and its 100.00 a month. WTH I argued about the sept quote. The person told me she couldn't do that. She also argued with me that I couldn't make a phone call on that Ipad though it has a phone number, just like a phone, and I can do facetime on it. They are just full of it and don't know what they are talking about, worst customer service. I am going to look into another service

For the fourth time this month, I experienced an internet outage lasting more than 4 hours. The…read moreweather was calm. It went out at 8pm last night. When I called, I received an automated response saying it would come back on at 11pm. When I called back at 11pm, they updated their response and said 2am. I pay $90/mo for internet only and have been a customer for YEARS. I expect it to work. I hope to find a more dependable service this week.

i was offered free service for 1year if i switch my cellphone to spectrum! spectrum lady called…read moreboost to get my phone transfered to spectrum ( spectrum lady told me to tell boost to unblock my phone ( i don't know about) so spectrum got my phone turned off with boost ( cause its blocked till july ) so i had no service!! so i went to spectrum and got another a16? pissed! came back and forth serveral tims to get my number and my roku camera and my home internet connection back! so joshua told me i didn't have to pay for this phone! cause of all i went thru with spectrum?( now spectrum is charging me daily for second line! when i only have one line! very stressful april and may im still trying to get spectrum to deal with this matter!

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Always love coming here. Staff is very very knowledgeable,polite and have a very professional…read moreattitude! I'm getting on in years and very much appreciate the extra time they take in helping me to understand.