I'm not happy with how long it took to buy phones. Is three hours normal? They were not even busy,…read moreand they had plenty of help to take care of customers.

Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

My phone screen on my iPhone 16 pro wasn't working right with 75 percent of the screen being white,…read moreI saw this place online and checked it out, I was skeptical due to some phone repair business reputation but this one was very honest and gave a very fair estimate on repair without having to do iPhone branded screen price, repair took only an hour and got it back with the screen looking great and still very smooth, people are nice and pricing ain't bad so I recommend

The clerk told me he had to order the new screen for the Samsung A3 phone I needed to replace. I…read morewas given a quote for $130, which covered parts, labor and a lifetime guarantee. I may do better to get a completely new phone, which is outrageous, since I've only had it for six months. Also, the clerk seemed irritated that I ruined has plans to take a break.

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Terrible service. MJ "helped" and was vaping inside the store. Told me he could not help with…read moreeither of my issues. I ordered an iPad 2 weeks ago and it still hasn't arrived. He said nobody is there to help with that nor the billing issues. Then gave me a phone number for "customer loyalty" that I could call. He said they had better hours. I called and no answer so I went back in and asked him to call them for me. At that point someone else came to help and he walked away vaping. Nobody at the store could even connect me to customer service. I asked what the hours were for customer service at the store and he couldn't tell me. Just said it's spotty on the weekend.

Went in today to ask for help with a problem i was having with a prepaid phone upgrade. The young…read moreman that helped me was very professional and easy to work with! Not only did he solve my problem but. assisted me in opening a new Business account. the entire experience was pleasant. I highly recommend the AT&T store on Mall Road in Florence, KY.

Well I went in three weeks ago to have my wife's screen repaired on her iPhone 13 and they upsold…read moreme on the battery. Well now the phone has crashed and the only thing I did was take it to uBreakiFix in Florence Ky. Nothing we can do will fix it. Now I'm gonna have to replace her phone. I should have just not replaced the battery now I'm out the 200 bucks and have to replace her phone. Thanks for nothing. I won't be going back and highly suggest saving your money.

Came here to get my daughter's phone screen fixed with no regrets! The staff was accommodating,…read moreinformative, professional, and trustworthy. Shout out to Gregory and Victoria! We had updates sent to my phone while my kid's was phone was being serviced. We knew when they were working on it as well when it was ready to be picked up. We were told an hour for a screen fix but it was finished in less then 45min. Also, You can reserve an appointment online. Overall, affordable prices, no pressure to have to purchase things you may not need, and quality care with your personal device. Highly recommend this establishment and will certainly keep them in mind for any of my future cell repair needs. I guess it's inevitable when you're the father of a teenager ‍.

Continued fees being added. Customer service agents tell you one thing and do the opposite. Poor…read moreequipment guarantees. Not willing to work with the consumer. Internet: breaks down consistently. Techs say they are upgrading equipment, still breaks down. Consistent pricing, coverage, and equipment very poor.

I just wanted to drop off my old router. Only two girls…read moreworking and there was no movement. I guess they think a 2 hour wait is acceptable. Fed up, I placed it on the ground next to the representative. She told me I had to sign in and wait. I work 60 hours a week and don't have time for this nonsense. I walked out the door.

I'll grumble first. I needed to know where in the mall the store was so I called. The young lad…read morespoke with an accent and too fast for me to understand him. After the third or fourth request I figured out where the store was. I checked three or four repair places to replace the iPhone 8+ screen. They were all overpriced and one of those couldn't take it for two days. The young lad had the screen replaced within an hour. The kiosk is very convenient.

Extremely fast service to have my battery replaced in my I-Phone. The best part was how fast and…read morereasonable it was compared to Best Buy. If your cell phone goes black, it most likely is in need of a battery replacement. Go to the Florence Mall Second floor say about middle ways if you come in on the old Sears side. You will be glad you did...