Staff is very rude. This is absolutely my worst experience with Enterprise. I had a reservation and…read morepaid for a ride to get there on time. I stood in line 25 minutes and when I get to the counter the representative said we short staffed somebody should have call you we don't have a car for you. I told him I got dropped off then he said rudely call them back. I spent 25 dollars to get there. They didn't give me an apology or nothing. I didn't get a car and no one cared

Wonderful customer service at this location. Had a problem which was solved for me. All i can say…read morenow is Thrifty who??? Recommend them a lot!

My #1 Car Rental I…read morearrived to pick up my vehicle with 30mins to make it to wake and would like to note a few concerns that amount to customer service and product. I have been a customer here for at least 7yrs and not sure if this location is getting any better. The exterior of the vehicle showed no visible damages and neither did the interior. However, the interior was not verify visible from the dim lit lighting. Although, the picture was very different in the morning light the next day. The vehicle had not been vacuumed, nor did it appear to have been wash externally. The floor mats where dirty along with the cargo area, which I noticed when almost placing jacket there. I found cheese puffs on the back seat as well. The window also had a residue from something that was taped on the passenger window and smeared with dirt. Please see attached pics.

The reviews speak for themselves. Horrible service, employees unmotivated and unwilling to help…read more Cancelled reservation with Avis and made one on the spot with Alamo. Was out the door within minutes with Alamo. Do NOT book with Avis at this Memphis airport location.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked

Unprofessional, dirty and smelly cars. Booked a luxury car, similar to an A6, 5 series or higher…read more They give me an a3 that smells like pot. I tell the attendant, he says they're the same thing??? Factually it's not the same nor are they the same price. He offers 2 cars which are not as nice as what I rented and says "well pick because this is all we got". Picked the other car and that one smelled like cigs. Ended up getting a Durango and had them change my rate. Also called earlier in the day to make sure they'd be open at 12:30am when I land, waiting 5 min and they hung up on me. Called again to no answer. Every other location was great but this location is absolute trash

I rented a car here and we picked it up my wife and I on June 30th 2025 what made it amazing was…read moreKaja. She was my initial agent and my first interaction with the organization and it was an excellent experience overall the vehicle and the team members were exceptional and their level of customer service. Upon my return there was a gentleman by the name of Curtis he was amiable he was pleasant and he had an excellent amount of customer interaction and made sure that I got an excellent feel for the city of memphis. Everyone I encountered in this location were great ambassadors for the city it gave me a different perspective and I was happy to use national car rental will definitely use them going forward on more of my business trips.

Bottom Line: Stay away from Hertz at the Memphis Airport!!! Less than zero experience. Check all…read morethe other one-stars. Without a doubt the worst rental car experience ever. Clearly little to zero management. With a prior reservation it took nearly an hour to get a car and get to my location making me late and embarrassed. My first car had no FOB and it could not be located!!! How does that even happen?! I had to wait for them to find another car. A patron before me angrily came back because the license plates on his vehicle were expired!! Another person had no FOB in their vehicle. Staff seemed confused, overwhelmed. It didn't stop there. Upon return there were 39 to 40 empty cars lined up, with no one to check you in, patrons, clearly in frustration simply left the vehicles in the check in lanes with the emergency flashers blinking. It was sort of surreal. Renter be very ware! Hertz, you have a major problem at this location that is seriously dragging your brand down.

This Hertz location is a HOT MESS!!! I dropped a vehicle off here & didn't get my receipt as…read morenormal. Multiple calls to the number listed 901.345.5680 & no one answers, only the automated prompt. I even picked change/cancel a reservation, which prompts me to speak to the desk & it goes to a full voice mail. I've spent three (3) days & several hours getting passed from one customer service representative to the next. The last customer service representative couldn't get in contact with the Memphis airport desk & supposedly submitted a receipt request, which is another 24-hour wait. If Hertz has a quality control department, please go look at your Memphis airport location. Now at day 10 & not a DAMN thing has been done. If there is a corporate number I can call, I would appreciate it. It's a SHAME, that I've been waiting 10 days & only get run around. I am sure it shouldn't be that hard to contact a Hertz office & get some information. I find it ridiculous that there is a number to an Hertz office that no one answers the phone or returns voice messages. I must say, not sure if I'll be a returning customer after this debacle.  The Customer Service placed an Request Order 9 days ago & NOTHING!!! Hopefully someone will look into this office at the Memphis Airport. Get a phone number the staff will answer to get help/assistance. A TOTAL FAILURE in customer service & management.

Wonderful customer service is always a plus to me. In general in this type of service business one…read morewould expect general courtesy but the Budget rep was awesome & friendly! Easy location from Memphis Airport. Taxi fare a bit high. $15.00 for a 2 mile drive. Hmmmm... rolling eyes... is this for real??? As always good choice of cars to pick from. I'll definitely try and rent from this location again.

I've been a customer of this Budget franchise twice…read more The first time, about ten years ago, they quoted me a price on the phone that included mileage at no additional cost. Then they charged me $600 more for mileage after assuring me there would be no charge for mileage. The perky lady on the phone and the small print in the contract told ENTIRELY DIFFERENT STORIES. The second time -- today 3/1/21 -- I brought a rental in to extend usage for a few more days while my truck gets repaired. They had been charging me $40/day -- fair enough -- but suddenly they raised the rate to $120/day for the next 5 days. So I dropped the vehicle off and went to Enterprise. This may not be TECHNICALLY dishonest, but it reflects a pattern of what we attorneys call SHARP DEALING -- on the very edge of dishonesty -- that seems to characterize this Budget franchise. It is owned by a group called The Memphis Landsmen. Don't do business with this company. They are out to deceive you and empty your wallet -- by trickery.

This place is awful. Service is marginal, cars are not clean, and even with a reservation, you will…read morelikely have to wait for a car. Waited until 11:45 for a 10:30 reservation. This is not a one off review, I rent once or twice a month here. Go to any other company.

Rude RUDE & RUDE Upon arrival to pick up rental…read more Door was locked. we knocked on the door and it appears that the Avis rep was asleep and apparently woke up on the wrong side of the bed. Un professional behavior; double talked me the entire time. I advised rep that there was a dent in left rear bumper and Avis rep seemed agitated about me advising then said I got it in a bereding, unprofessional tone

Outstanding service by Travis. Had a problem with the downtown Memphis location and Travis solved…read moreit.

So, the bad news is you cannot call or reach anyone at the Memphis Airport Location. If it weren't…read morefor that extremely major inconvenience the location would have 5 stars. Now, the good news- All local branches around Memphis had literally no cars available for days ahead. But the Memphis Airport location and TONS of vehicles. As far as Customer Service, Brenden is DA BOMB!!!! He was phenominal, very friendly, and the consumate professional. He got me into my car with no problems. When I needed to trade the car in for a different one, he made that happen fast! Brenden was GREAT! Too bad I cannot reach him by phone...