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Guardian Concierge

3.4 (5 reviews)
Open 9:00 am - 12:00 AM (Next day)

Services - Guardian Concierge

Valet services

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2 years ago

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2 years ago

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3 years ago

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Michael V.

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4 years ago

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3 years ago

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Central Parking

Central Parking

(22 reviews)

Downtown

In March 2023 I parked at this garage, used the onsite QR code to submit payment and stayed less…read morethan an hour. A month later I received a letter from Parkway Corp saying I had to pay $95 or it would refer my transaction to a collection agency. I followed up by phone and was reassured the matter would be resolved. One month later I received a second letter. When I called, the rep said they would settle the matter for $12 ($9 more than the original cost) and would not allow me to speak with a supervisor. After being a loyal patron of this garage for years, I never will go back.

Parking Can Be Expensive…read more This company has predatory business practices. This is the garage I typically use when I go downtown ... which is a few times every month. Anybody that uses the garage knows that you pull in, and then pay the attendant or machine on the way out. We came downtown for a comedy event ... was pouring rain ... and we were running behind my intended schedule. In my haste parking, I totally missed the signs saying "text to park". When we got back to our car 2.5 hours later (rain had passed, weren't in a hurry), I realized my mistake ... promptly pulled out my phone ... and paid for 24 hours (MORE than the listed event rate.) Next morning I have a text telling me to pay $50. I disputed, sent them screen shots where I paid (admitted before I left the garage versus when I pulled in). Next day, got another $50 notice. So I paid these guys. And guess what ... even though online payment is the only method, they charge a $5 online payment fee ... so the total was $55. Soooooo ... never again will I use them or any lot they have in Memphis. And I'll share that info with anyone that will listen. Have the receipts to back up all I've shared.

Guardian Concierge - valetservices - Updated May 2026

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