Been working with ERC for years and years and during this difficult period, we still have no…read morecomplaints

I wish I could give Enterprise in Olive Branch, MS an F rating. Their customer service was…read moreabsolutely terrible. I reserved a large SUV online 2-3 weeks before my vacation. Five days before pickup, I personally went into the office and explained to the manager how important it was that I have a large SUV for my trip. He looked me in the eye and assured me that if I arrived when they opened at 7:30 a.m., my vehicle would be there waiting for me. That promise turned out to be completely false. When I arrived, not only was my SUV unavailable, they didn't even have a replacement vehicle for me. Worse yet, they made no real effort to locate one from another Enterprise location. Instead, they simply handed me the 1-800 number and told me to call myself. To make matters worse, they said a district manager would contact me. It's now been over 2 1/2 hours, and I still haven't received a phone call. Thankfully, I went to Alamo and received excellent customer service. They took care of me immediately and got me on the road. If you're depending on Enterprise in Olive Branch for an important trip, think twice. They failed to honor a reservation, failed to keep their word, failed to provide a solution, and failed to follow up. Extremely disappointed. for Alamo. for Enterprise Olive Branch, Ms

I used Suzi to book a trip to Italy. She was wonderful and EVERYTHJNG was as advertised. She really…read morehelped me plan and my wife was so happy with every step of the two week trip. Will use her again no question!

If you're ready to get away, call me today!…read more Over 10 years experience in the travel industry, my connections will put your worries away. From complementary upgrades to champagne upon your arrival, let me take care of all the details for you!

I spent two weeknights at the Hilton DoubleTree in East Memphis on Sanderlin. It is the absolute…read morebest place to stay in the entire area. It is convenient to Clark Tower and White Station Tower, and there is a ton of nearby shopping in Eastgate as well as around the Sanderlin area. The hotel staff goes above and beyond to make sure everything is excellent. From Larry at the front desk to Yolanda on the cleaning staff and Maggie at the checkout and even the security guard, I felt so welcome. They could not seem to do enough for me. You can tell that this property has been carefully designed and run to be a five-star experience at an excellent value. I would highly recommend this DoubleTree Hilton to anyone who appreciates proactive and enthusiastic service. The beds are very comfortable and the amenities are top notch. Make it a destination on your next trip to East Memphis. You will not be disappointed.

The room was unclean. There was debris in the sheets of one of the two queen beds. The sink,…read morebathroom counter and floors were dirty. We got in late. The front desk staff was friendly and able to provide us with an extra sheet so we could remake the bed ourselves. I used Lysol wipes from my car to spot clean the bathroom. However, we also noticed the smoke alarm was missing from our room (the wires were protruding from the ceiling where it used to be). We needed some milk for our baby. A pint of milk was seven dollars from their little mini mart in the lobby. Our mini fridge was actually warm (maybe set to a defrost setting since it was cool by the morning).