One of the things myself and many others have come to rely on "these times" is online ordering and…read moredelivery services such as UPS. My current experience cements that UPS is definitely the worst of them! I ordered a new iPhone, and for whatever reason my carrier delivered through this company. Sidetracking for sake of comparison, I ordered the new Apple Watch directly from Apple. They shipped thru UPS competition. My watch came on the promised date and time, well packaged and I'm already using said watch. Now, with regard to my erstwhile new phone. Even though my delivery clearly states that delivery is to a business address, UPS gives themselves a delivery window to 9pm. At that time, I'm typically at the gym and my office lobby is closed. The only thing this place has going for it is that it has a historical marker for where Amelia Earhart took off for on her fateful flight. Sadly, it appears my phone order is in a similar limbo. Tracking the package on the ups app, it showed "Out for Delivery " yet another line item on the screen shows that it was at the UPS customer center. I don't remember what combination I pressed in their extremely customer unfriendly Voice response system because it in ear impossible to speak directly to an agent, but said agent said the package was at the Hialeah location. Off I drive to this facility and it's extremely austere waiting room only to find that my package was..NOT THERE. I try calling the 800 number again but alas no luck this time in speaking with a person. As of this moment, the app shows my order as "Information Unavailable ". Hence the 1 star review. Most people are tech savvy enough that we would use apps for a majority of dealings with a business. In my case, I only call when it's something significant. Therefore, make it easier to directly talk to an agent!

I just got off the phone with a supplier to arrange yet another re-shipment of a "lost" UPS…read morepackage. Packages going through the Hialeah UPS sorting center constantly disappear. UPS doesn't seem to care at all, no matter how many complaints are being filed. I have to side with numerous other reviewers who assume that at this facility organized theft is the standard. It is very sad that UPS management chose to ignore this issue so far.

They are very professional and reliable when it comes to shipping and handling your goods. Highly…read morerecommend!

My girlfriend came to this fedex location (595 W 49th St Hialeah, FL 33012) on Friday, January…read more31st, 2025 at 5pm. There was a young blonde white guy working. He made multiple sexual innuendos towards her while licking his lips and continually looked her up and down. She went to FedEx to return a package, not to be sexualized and degraded by workers. It's absolutely pathetic that she now is literally scared to go into FedEx again because of this guy's behavior. FedEx management needs to check the cameras for this interaction and take action immediately as it's surely not the first time he's creeped out customers

My recent experience was extremely disappointing the customer service was poor, and the staff…read moreshowed very limited knowledge about their own procedures. I rarely leave negative feedback, but this visit genuinely fell far below basic expectations.

Beware of this company... week after week they have been lying about my goods. There has been two…read moremonths since the package was sent, a total of 120 pounds, and every week they have a new lie about it... it seems I lost my money time and energy with this company.

Ups cargo it's the worst company All the time we bring…read morecargo for South America and it's the biggest mess on the Miami's airport Do you want the nightmares experience use UPS

I waited 2 weeks for my cargo to reach Miami. The air cargo was in the USA for 2 weeks. During this…read moretime no one in the company could tell me where my cargo was. I was on the phone for maybe five hours in 2 weeks and on hold for majority of the time. I will never use the service again and I highly recommend you avoid it too.

Quick with service and super friendly. They always give me…read morea receipt even is it's a usps package and I love that

I just leave a package at this store April 20 and the package was lost I contacted fedex's…read morecompany about this and open a claim and they said that the package never get to them so this look like is the guy working there stolen the item never seen something lime this before I really don't recommend this place

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.