Zero! Express Bankrupted in 2024 and been bought off by a new company. See the staff at this store behave so bad, Express is known for rude staff in Eastwood, they bankrupted the company! ~~ The higherups never read customers' reviews so lost their business! The old store manager was a extremely low level, toxic woman, she only hired even worse lower performance staff to secure her own job! The group of girls are rude, no manner nor any customer service skill or attitude at all. They are all toxic and have no elsewhere to go, until the new company fired the Store Manager! But stupidly left some bad old toxic ones at the store now! I went to the store today, asked to speak to the new store manager, the old girls lied said they are the managers, when I pushed, they said oh the new manager is not here now! - They will bankrupt the new company too! very soon! ! read more

Express - Women's Clothing Near Me - Lansing, Michigan

I have been an A list member since 2015. A note to other greater Lansing A list member the slim manager with the glasses does not care if you spend the amount of money to become a A list member. I asked to have my coupon applied (the same day) after I bought pants that were see through. She told me she was the "manager" and it is against company policy to reapply coupons. These were earned coupons from purchases. On top of that she was providing lost prevention customer service. Then I went to make a return, and she was overly hovering over the wonderful customer service person who is helping me make my return, as if I was going to try again to get a coupon around reapplied. I encourage all A- List customers to stay out of that store because it's not really the place for you. I hope it was worth aliening a customer who spends money that can assist in the stores daily/monthly/yearly goal. I feel undervalued, singled out and penalized. So, all my purchases will be made online and all returns made to the store. read more

Home of the Original Ponte Booty Pant! (a la black pants and a different shirt....ultimate party outfit!) Ponte Pants changed a girl's life. You could go from the office (ponte and a nice sweater, heels) to a baseball game (ponte and a long sleeve t-shirt, adidas) to the club (ponte and a halter top, boots) in those pants. Relationships were built upon ponte (on some Sisterhood of the Travelling Pants type stuff). Hooking up with the hottie across the room at the end of the night could be attributed to PONTE. Your mom even thought you looked great in ponte. If there was a problem, ponte could solve it. No booty? cottage cheese thighs? flabby gut? big hips? short legs? Ponte was made for YOU. Hence my many colours, lengths, and weights of ponte pants (and skirts) while Express was in its heyday. I was a SLAVE to Express. Preferrred Gold Card member. On any given day I had on at least one item from their repertoire. Then the tragedy.... The quality of the goods went downhill. The fashion became outlandishly repulsive. They stopped issuing ponte (I still wear mine faithfully to this day). Now it's just an overpriced Limited with ugly clothes and three locations. read more

Rudest customer service experience I have ever had. Hopefully it is only this store and limited to a single person. My adult children and girlfriend regularly shop at Express, except for today; my girlfriend and I ended up walking out after the young lady at the cash register was unbelievably rude. We will NOT ever return to this store. read more

This Express also houses their Mens line of clothing. Personally, I like they way they tailor their dress shirts for men. The shirts are slim around the waist so you don't have that "I'm wearing this dress shirt to hide the fact that I have a gut look." Being a person who actually cares about his body, and works out to keep it in line, finding shirts that actually fit is some times alot of trouble. On the flip side they have some kind of strech material in them which makes them prone to wrinkle. Note: Don't dry these badies on high or you might end up with a wrinkled up rag instead of a shirt. read more

I love the product itself, but sometimes the help gets a little questionable. I've encountered incredibly rude employees on more than one occasion here, though both were around the holidays. Maybe it's a seasonal hiring problem, but I've taken to avoiding this location like the plague. read more

Express is a store I either love or hate depending on the colors and clothes they are featuring. Sometimes it's too trendy or just plain not my style but overall they have great clothes. This location is a good one because its in a giant outdoor mall. It's near restaurants and other clothing stores so people can make may stops in one place. This Express is a pretty large one and I never felt crammed or overwhelmed by the layout. The staff is helpful and will tend to point you to stuff you don't need but they do help you find what you asked for. read more

My husband has really became a fan of Express over the past couple of years because their clothes fit his slim fram. He's very tall as well and had trouble with dress shirts and their sleeve length. At Express, the large, extra slim fits waist and arms perfectly. He bought a navy blue suit, shirt and tie here last week. Gorgeous and fits like it was tailored to him. I don't know about the women that work there but the men did help us out a lot. read more

I STOPPED SHOPPING AT EXPRESS COMPLETELY WHEN THEY DISCONTINUED BOOTCUT PONTE PANTS!!! If anyone from the Express home office or Marketing department reads this ... PLEASE PLEASE PLEASE BRING BACK PONTE PANTS!!! I always knew I could count on stopping by Express on my way home from work in NYC. I knew I could buy Size Medium Long and they would fit perfectly. I wore these pants to work, wore them out at night and I even designated a couple of pairs for my workouts at NYSC. The quality of the Ponte Pant was great in the beginning. After a while though, the pants quality went down and material started to "pill", meaning it would develop those litle annoying balls of material wherever the pants would rub on something. Then the dreaded discontinuation of the Ponte Pants happened. It was OVER. I mourned for a long time, even while searching endlessly for a dependable replacement. Alas, after spending lots of money and time searching, I have still not found anything that had all of the great qualities the original bootcut Express Ponte pant had. *sigh* EXPRESS ... PLEASE CONSIDER BRINGING THE PONTE PANT BACK. Your customers would like the Bootcut in Tall, Average and Petite and now with the "skinny" and legging comeback, we'd also like those versions. But please PLEASE make them in the thicker quality material. THANKS. read more

I have had nothing but top rate service at this store. The staff has been incredibly helpful and attentive. They have even helped to save me money by using my coupons the most proficiently. read more

Just a word of warning about their return policy. 90 days is the maximum even if the clothing is in its original package with the store receipt. Would've been satisfied with an exchange or gift card in place of credit but once you're past the 90 days, you're out of luck. Personnel were OK but couldn't offer any options or recourse and they seemed confused, too, on my options. At the end of it, they decided that I didn't have any options. I'd rather shop where if I need to return merchandise I have flexibility. I liked this store better when they had more experienced help that seemed more skilled in customer service. They just lost this customer! read more