Second time working with the gentlemen at this espresso repair shop , and there is a reason I travel an hour to get them to work on my machines. To begin with, they are incredible friendly and professional in all aspects of communication, from intake to updates to closing out the repair /purxhase. Second, they are incredibly good at what they do and they don't inflate their labor hours or over charge for parts. Finally, they are incredibly honest, which i appreciate SO much in this day and age where it seems that consumers are constantly swindled by companies. I was really grateful to Derek who kept me updated about my repair and checked in when the costs were adding up , and for his resourcefulness and willingness to help by selling me. Refurbished machine when we calculated the cost to continue tinkering with mine versus just buying one they happened to have at the store that was in great working order. I've had them work on my Delonghi Magnifica as well as my Nespresson Latissima Pro machines and I will absolutely be back again if I ever need my machines serviced in the future. 10/10 experience beginning to end. read more

Express Fix Coffee Equipment Specialist - Front view. - Appliances & Repair Near Me - La Mesa, California

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They did a very good job. They were extremely busy and it took awhile to get it back but it was worth the wait. Fair prices.

We took the trek down here to check out Express Fix in search of a decent used espresso machine. Their offerings are small but they had some good stuff to see. At the time of writing, they had six different used machines to choose from ranging from $150 to $2,500. Their bread and butter is in the repair of espresso machines, as their back room stock was PACKED with machines. The guy who helped us was very knowledgeable and was happy to chat us up and walk us through some options. We didn't end up getting a machine, but did buy a couple of bags of their in-house roasted coffee beans. Hopefully we'll be bringing a machine home soon and I'll be able to try some of these beans. read more

My 13-year-old Silvano by Quick Mill stopped working 9 days ago. I called Chris Coffee in Upstate NY where we had bought the machine and described my problem. They advised a new pump and air release valve, which I ordered, and they arrived today. I immediately drove to Express Fix Coffee, and Jacob helped me unload the machine from my car and asked if I wanted to wait while he evaluated it. It turns out that my machine did not need the new parts, just some expert service. I was served a cup of coffee while I waited. In half an hour my machine was working again. I was so thrilled with the service that I bought a bag of their beans: Nectar of Justice. Jacob also recommended some steps that I can take to keep my machine in working order. Express Fix's service is in sharp contrast to my experience with another local expresso service company that took 2 months to replace a gasket. I hope I won't need another service in the near future. But when I do, I know EXACTLY where to take my machine! Thank you Jacob and David and Rigo! I just wish I could give these guys more than 5 stars! read more

Express Fix Coffee Equipment Specialist - My faithful Silvano by Quick Mill - Appliances & Repair Near Me - La Mesa, California

I took my Jura Coffee maker in to Express to get repaired. After about 3 weeks and $400 later they said it was ready to be picked up. After I got it home and was cleaning the ground bean container from inside the machine, I saw that the back flap of bean hopper was missing and ground beans were falling into the interior of the machine. I immediately called Express and told them the issue. I also sent the a picture of part that was missing the flap. They kept telling me they were trying to find a replacement flap but couldn't find one. This involved multiple phone calls. Finally the said they order me a new one and send it to me. I waited two weeks and called again to check the status. The employee told me it wasn't ordered because the owner of Express didn't feel they were responsible for replacing it an wanted me to pay for half. The total cost is only about $40 and we have been having this back and forth for almost a month. It's ridiculous and I said I guess since this is your position that you are willing to lose a customer over something you did that you want me to pay for, then I guess that is the resolution. I always try to support local businesses but the next time I have an issue I will send the machine directly to Jura. read more

Express Fix Coffee Equipment Specialist - Coffee grounds falling out due back flap missing - Appliances & Repair Near Me - La Mesa, California

I took my beloved Rocket espresso machine due to power switch malfunction, and they replaced the switch very professionally. It takes time to make a reservation due to their heavy schedule, but the wait was worth it. I would highly recommend this place. read more

While it took a while, because they are super busy with customers like me seeking their amazing service, Express Fix did a fantastic job repairing my Gaggi Classic. It was worth the 30 min drive to know that my machine was in great, experienced, and capable hands. Wouldn't highly recommend them to anyone needing their espresso or coffee machines repaired. read more

WOW. So far, so great. Not just responsive in a timely manner, Not just personable, Not just pleasant, Not just considerate, Not just helpful, Not just educational, Not just reliable, Not just thorough, Not just helpful, Not just a better pull of coffee... Who am I kidding? They're all that and more. So far, these guys have made my life so much less stressful and pleasant. I recommend them highly. They are currently working on my machine and have given us a loaner machine that met our requirements and they didn't just leave it with us, they tested it... they kept our area clean and neat... I can't say enough so far. Will update when we get our machine back. read more

Rigo at Express Fix is DA MAN!!! We had a 15+ year-old Jura fully automatic espresso machine that after over 28,000 cups (yeah, we read the shot counter) was ready for and overhaul or retirement. Over the phone Rigo walked us through the probable repair costs. While they were reasonable prices for parts and labor considering the value of an equivalent new Jura, the wife and I decided it was time for a replacement rather than refurbish. Rigo invited us down to Express Fix for what turned out to be a 1+ hour education and tasting from different machines, and samples of their Nectar coffee as made in the De'Longhi machine versus drip. He was a patient guide and teacher as he helped in our decision process. Hopefully our new machine won't be needing in- or out-of warranty repair anytime soon, but we would trust and strongly recommend Express Fix and Rigo for the knowledge, care and sincere service they showed us. They are also expert small-batch coffee roasters, and our new De'Longhi is happily turning out shots and cups of delicious brew. read more

They are willing to work on my 20 year old La San Marco machine which is saying a lot. Prices are fair and turnaround is good.

My brother gave me his Jura machine and said if I'm willing to pay for the repairs, then I can keep it. Given that Jura machines are so expensive, I was expecting bad news and a big bill. However, the issue with the machine ended being a programming issue that was easily fixed during their initial diagnostic. I ended up paying only for their very reasonable diagnostic fee, and everything's working perfectly! These guys are super honest and experts!!! My brother missed out. Haha read more

New to Espresso Coffee. My used machine didn't start one day. Brought the machine to Express Fix. What a great experience. The repair wasn't that involved and they told me that when I picked up the machine. The education I received from Rigo was well worth the repair charge. I can't imagine taking it anywhere else. The other people in the shop are just as nice. read more

Express Fix Coffee Equipment Specialist - Appliances & Repair Near Me - La Mesa, California

Awesome guys! Strongly recommend! I had my Jura coffee maker broke this morning. Called this company and talked to Jay. He's very professional and highly ethical guy! He instructed me over the phone what to do and it worked like magic and fixed the issue!!!He told me upfront that service for Jura will take 6-7 weeks and I better try to fix myself. Very impressive! I have expensive machine and repair would easily take $300-$400. Thank you, Jay! Best of luck to you and your company! read more

These guys are the real deal. I went to my usual repair shop only to be given the run around and then was pressured to buy a new espresso machine. After three weeks with no sight of my La Pavoni Professional being repaired I called Express Fix. Thank God, their knowledge and expertise were outstanding, and their customer service was second to none. I got all the parts needed for a rebuild on my espresso machine and their experts gave me some tips, and even had a hard to find part on-hand. My machine has never worked better. It is rare these days to find a business that has heart, knowledge, expertise, patience and value. Do yourself a favor if your coffee equipment or espresso machine needs service/parts or if you're looking for a new home or business coffee or espresso system. Give these guys a try they are the real deal. read more

These folks really know their business well....and they are pleasant to deal with. I stopped by with my machine which needed a gasket replaced and because it was such a small job, got it done while I waited. Excellent customer service! read more

We drove from Phoenix to bring our DeLonghi Magnifica to this fabulous repair shop. It is the only Delonghi authorized repair shop for hundreds of miles. We had a WOW experience. Rico, at the front desk was extremely knowledgable and accommodating. They expertly repaired our espresso machine and gave us several important tips to prevent future problems. By they way, an unexpected benefit - besides the tremendous please of talking with Rico and his team - was the coffee they roast themselves at the shop. My wife is Italian and I lived in Italy for seven year. Let me just say, that for the first time in the US in the past over 30 years, I tasted their espresso and had immediate memories of Italy course through my brain, We recommend Express Fix!!! read more

This company's logo should be pictured next to the word "service" in the dictionary. The job they did on my DeLonghi Magnifica S was amazing, thoughtful and helpful. Jacob not only fixed my machine, but taught me how to correctly clean and troubleshoot in the future. Dave, Jose, Ricky & Mom couldn't have been nicer- AND they roast their own beans! This is coffee machine heaven and I am so so so glad they are in San Diego! Out of towners- the effort to work with this company is so worth it. Thank you Express Fix! read more

Express Fix Coffee Equipment Specialist - One of their medium roasts! - Appliances & Repair Near Me - La Mesa, California

Best espresso machine repair in the area. Worth the wait even though I had to put up with pour over for too long.

took my machine to install pid after i arrive i found out they need instruction and picture on how to install it after 2 weeks they message me to inform me that they're not able to install it, they ask me to pick it up they recommend to take to professional shop, so i did soon later i found out they lost few parts of my brand new PID,i will not recommend this shop to anyone , read more

Jake and his staff offered great customer service . He checked 2 coffee machines while I waited. Extremely appreciative since I was traveling back to AZ read more

When I walked in there I met a guy named Jason salesman there. This guy knew everything about everything there was to do about coffee. Unfortunately I found one on sale and did not buy the product from express fix. But let me tell you one thing as a business owner myself, these guys are first class, Jason really knew his stuff give me great education and if I ever know anyone that needs espresso machine or anything like a grinder that's the place to go. I'd give them six stars if I could read more

Dropped off my Jura and they were honest about the time frame it would take to get to it. I knew what I thought was wrong with it and was pleased when they called and confirmed it was a simple fix and didn't try to make it more complicated than it was. Very honest and upfront business. Refreshing to work with! read more

Best customer service I met in industry. David is very honest and professional guy. It is one stop shop - you can get all equipment from them. Fast service. Always care about customers. Not trying to up sell. Always can help you with professional advice. Definitely recommend you. read more

Express Fix Coffee Equipment Specialist - Best set up! - Appliances & Repair Near Me - La Mesa, California

Ii have used Espresso fix to service my Alex Duetto which had unacceptable buildup in my Boilers and they did a great job of restoring it to pristine shape. They also have a wide selection of used machines and other equipment and are very reasonably priced read more

I researched online and learned a lot about the issues my Jura J-5 was experiencing. So When I spoke with the employee and he basically confirmed most of what I learned and gave a honest estimate, I was impressed. The machine is now working great, I am very satisfied with their service. read more

I happen to love coffee AND I favor super-automatic espresso/coffee makers. Unfortunately, these machines are expensive and persnickety and need care; and when they have problems you've got to have a pro work on them. Express Fix are THE BEST at this!!! They get the fix done quickly, at a reasonable price and they're super friendly. If you need to give up on a machine they will make you a great deal on a new one. David, the owner is awesome and Jake, one of the lead techs, is too! They'll even teach you how to use your machine, care for it amd keep it in top top shape! Love Express Fix! read more

Repaired my 15 year old Pasquini Livia 90 good as new. The bill was super inexpensive for the machine being dead in the water on arrival. Now it runs even quieter than when it was working before the repairs. Cool dudes, fun shop with a glass window to see all the other fancy machines. read more

When I dropped off my Rancilio I asked them to service and fix anything that needs it. They said 6 weeks. The gentlemen helping me was very nice and helpful. Matt called me 4 weeks in and asked if I wanted to pay for a new filter and that it would be ready later that day or the next. I picked it up 2 days later when they called and when I got home noticed some damage. They fixed everything but left this new damage and said it was already there? I asked them to fix everything yet the damage they did was not fixed? I have used this machine almost every day for 10 years. There was no damage already there as David the owner claimed. These guys are not reputable. I just want honesty. I would have paid for it. read more

It's been said the measure of a man is decided not in times of peace, but in times of conflict. I think the same can been said when it applies to business. The true measure of a business is not decided when all is going well, but when something goes wrong. I'm sure when everything is straightforward and happy with these guys they deserve a top rating. But when something goes wrong, as it did with us, that's a different story. I'm going to try and keep this brief and just let the photo speak for itself. In mid December 2016 we called Express Fix Coffee and asked them if they could fix our espresso machine. The owner David said they don't normally work on the machine I have because they cannot get the parts. I told him I have two machines and he could use one for parts if need be. He said OK bring them down. On December 22, 2016 I brought the two espresso makers in and I left a deposit of $40. I left them with the owner. I picked up both machines on January 18, 2017. When I picked them up I was told that both machines worked fine. He told me that one of the portafilters (the hand held device you pack the coffee into) leaked a little bit but still worked, and the other worked perfectly fine. He said it all worked out good because it turned out they could get the parts and now felt confident about working on these particular models. When I attempted to use them at my house neither one worked. I tried portafilter one with machine one and machine two, and then I tried portafilter two with machine two and machine one and none of them worked. I went online and purchased a new portafilter for 30.00 and it worked. I called and spoke to David and told him neither of the machines worked and I had to purchase a new filter. I told him I would like a refund minus the 40.00 deposit which he could keep for parts expenses. He told me they would look at them again. I told him for me to bring them down, drop them off, then pick them up again is 4 hours of driving and I did not want to do that, plus, there was no point because I fixed the problem myself by replacing the filter. He then offered to refund 95.00 but I said that is not sufficient due to the fact the goal of getting a functional machine was not met, I spent 4 hours of driving with drop off and pick up and I didn't not want to pay for something I did not receive (a functioning machine). He said, "Well, we cleaned and did a number of things to both machines." I reminded him the reason I brought both machines down was because of the initial concern he could not get parts (which he found was incorrect - he could get parts). I did not want both machines cleaned and serviced, I wanted one of them to work and the end result was I received two machines back, neither of which worked, and I had to purchase a filter to get one of the machines operational. Both of the pumping mechanisms on the machines worked before I brought them down , they just did not push the water through the filter. As the service professional, he should have known the issue was not with the machines but the filters and replaced the filters to get them operational which he did not do. The end result is, I paid for him to to get one machine operational and that did not happen. Since he would not give me a full refund on the labor I contacted my credit card company and disputed the charge. I have gone back and forth with this for seven months and finally, after I provided the evidence shown in the photo which is first - the initial repair tag which shows the filters leak, and then second, written in his rebuttal the admission they still leaked, the dispute was settled in my favor. Normally I would not take the time to write a negative review on something like this but the fact he fought me on a refund warranted the time I am taking. Since the initial goal was not met which was simply a functioning machine, the proper thing to do would have been to just refund the money for labor and keep the deposit for the parts. Instead he fought with my credit card company for months. I will grant him the fact he was never rude in the conversations. He was just wrong and made a poor decision on how to handle a conflict like this. Sometimes the proper thing to do in business when something goes awry is to just cut your losses and move on. They did not do that. Instead, they doubled down and dug in their heels. If he would have simply refunded the money I would not have written this review. So if you do business with them, just hope all goes well. If something goes wrong, be prepared. read more

Express Fix Coffee Equipment Specialist - Tag showing filters leak and admission they were not fixed. - Appliances & Repair Near Me - La Mesa, California

Bad experience, bad customer service. After waiting a week, my machine had never even been looked at (which contradicts what I was told dropping it off). I told them I just wanted to pick it back up - they actually told me "well there's no where else for you to take it". Seriously? Douche. Just because repair places are scare doesn't mean you don't have to run a respectable and ethical business. Apparently it takes 2 weeks to even look at your machine, then order parts, then even longer to get around to repairing it. Would you take your car to a repair place that took 2 weeks to even look at your car? Umm... No. I'd rather drink sanka than let you hold my machine hostage until you finally make time to even look at what's wrong plus another couple weeks to even repair it. They did refund my deposit without incident, so at least they earned the one star I had to give. read more

This is the go to place in La Mesa for fixing your espresso machine/coffee machine. They are very kind, willing to help, and explain in detail the issue behind what you need, including what you can probably do yourself! They are very reasonably priced, and they also sell equipment, new machines, and parts too! read more

David was super helpful and thoroughly explained our issues with our espresso machine. He even took the time to teach my barista a few things about care and maintenance of our particular machine. read more

This place is the best! I went in to buy a couple of parts for my problematic Saeco Aroma Espresso Machine. I also had a hard time removing a frozen screw from the boiler. David and Jacob both leapt into action and happily removed the frozen screw. They could have tried to sell me a new one because I thought the screw was a goner, but they soaked it in a cleaning solution and told me I didn't need a new one. Then, Jacob installed the new gasket and screen I brought with me without even being asked. To top it all off, David offered to fire it up to test it with the new parts. He ground some Italian Espresso beans and drew two shots from my machine. It was delicious! I was bracing for the labor costs for the two gentlemen that spent so much time on my machine, and even coached me on achieving the perfect grind for this particular machine. No charge! David just shook my hand and said "Come back again!" I was amazed, who does that anymore? I have to say, it was one of the most pleasant "repair shop" experiences I've ever had. Great work gentlemen. I will be back and I hope to bring the San Diego coffee crowd with me. read more

When my cappuccino machine wouldn't make coffee anymore I searched the San Diego area for a repair service. This company came highly recommended. This business is not only efficient but their shop is spotless. It wasn't cheap but it was less expensive than buying a new machine. After the repairs were done my machine works better than when it new. I highly recommend this business for cappuccino machine repairs. read more

Simply put, my machine works better now since Express Fix worked on it, than when I bought it. I have owned an Expobar Office Lever for going on four years... When the water softener filter leaked the pellets were sucked into the machine and melted in the pump and water lines. David and his team were able to get it cleaned out, replaced some worn out parts and offered some coffee making tips. My shots are now better than ever (honestly) and I don't have to use the faulty ($20-every-three-months) cartridges any longer. Even my wife claims her morning latte's taste better. David's rates are competitive, he returns calls promptly, and the bench times run about three weeks. I would recommend him in a second. read more

Retrieved my espresso machine from Express Fix a couple days ago. Hadn't had a cappuccino since the machine was packed up in San Francisco in early April. It was in sad shape after being damaged during a recent move to San Diego. (The packing crew neglected to drain the reservoir and then packed it on its side in the box. Duh.) It blew steam from corroded valves and reeked of mold. (Insert sad, caffeine-free face.) Fortunately, I was referred to Dave Martin and his company, Express Fix. His skilled and conscientious team quickly diagnosed and fixed the problems. The machine looks and functions like the day I first bought it. New parts where it matters. Cleaned and polished. It's a beautiful sight! Need your espresso machine repaired or tuned up? Take it to Express Fix. Recommend? Yes! read more

They got my 10 year old Delonghi super automatic espresso machine working like new again, I was prepared to have to sink $ for a new one but for a reasonable amount, its back in business. So appreciate the honesty in this small business. read more

Highly recommend if you need your espresso machine serviced. Both the owner and Jake were friendly and a pleasure to work with. Prices were very reasonable and we got our espresso machine back the same day. read more

David came out on short notice to my husband's coffee business (Jason's Courtyard Cafe) at Southwestern College and did a fantastic job! We had a major coffee machine malfunction, and we called David who showed up quickly. The repair was just what we needed to get the business going again. He was courteous, knowledgeable, and professional. We highly recommend his repair services!!! read more

I was just thinking about how well my espresso machine has been working. I bought it used and repaired at Express Fix about 7 years ago and use it every morning. The price was excellent. I just looked this place up, hoping they are still in business and am delighted that they are. Very casual setup but very good experience, thanks! I will be back. read more