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Express

4.3 (4 reviews)

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Lululemon Athletica

Lululemon Athletica

(2 reviews)

Lululemon is a relatively recent addition to Clay Terrace and this was my first visit. They…read morespecialize in workout clothing, but sell some outdoor wear, as well. I was impressed with the quality of the clothes. The colors of the fabrics are soothing and lovely. The store is laid out well and neatly organized. I don't usually spend much on fancy workout clothes to be honest and the prices are pretty high. I did find a long sleeve tee that I couldn't live without. The clerks are friendly and offered assistance. They were happy to do a short hold in merchandise. Parking is challenging to annoying at Clay Terrace. We parked way out and it was freezing outside.

Very rude. I went into the store and ordered a coat. The sales clerk used an incorrect email so I…read morehad to wait in the store for 35 minutes as I knew something was wrong. The order never went through. I kept waiting. I went to the cashier and she told me she must have sent the order to the wrong email. She called the guest education center and they had to cancel the order and I had to wait ten minutes more for funds to come back on the gift card that I used. The clerk who was nice , Catherine , did apologize. The manager , Lauren , came to the checkout. She never nice apologized to me for the 35 minute inconvenience which made me late to another appt. I wanted to order a jacket in a 4 and Lauren would not match the online price to the price Lulu had in the store. I did not appreciate how she responded to the error the first check out girl did. And she did not offer to do anything to make a bad situation better. Very poor customer service in my opinion by Lauren who needs more training and emotional intelligence. The lululemon at Clay Terrace is nothing to praise. I rarely visit this store as the management does not care about employees at all. They are almost rude and don't have a high level of customer service at all. The Keystone one is way better. No wonder Lulu is losing so many customers to Alo and Vuori and Athleta as the customer service is better. This one at Clay Terrace is not ideal. I'd go to Keystone.

Express - accessories - Updated May 2026

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