I was in town for a Tx Tech campus tour with my daughter and a crack in my windshield grew larger…read more Wanted to get it fixed last minute before heading back home. They helped me last minute so quickly. Kim and Lance were so sweet and accommodating, we had great conversations too which helped pass the time!!

I took my 2019 Nissan rogue in yesterday to get the windshield repaired and they asked if my car…read morehad lane assist and cruise control and I said yes. My lane assist no longer works and there are 3 to 4 scratches on the side of my car that were not there previously.

I'm from Carlsbad here in medical for my wife, we come in a day early and get a motel for her next…read moreday kidney surgery. We get up at 5:30 go to leave motel some ass broke into our vehicle along with others get her to hospital found Johnson auto glass he had side window in stock and had it in in less than an hour awesome above and beyond service and very economical,I didn't want to drive back to Carlsbad with plastic on window. Out standing service thank you!

I had my windshield replace and they did an excellent job. Will recommend them to all my friends…read more Great prices.

Excellent customer service and quality workmanship, every time! Glass Doctor has repaired our…read morewindshields & windows on our business vehicles, replaced a glass door, and even a hard to fit RV window. Very responsive and delivered every time. They have served our glass needs for the past few years. Highly recommended.

These guys really screwed me. They used what seems like bathroom calk to replace a very expensive…read morewindow. They said I could sand and paint it after it dried. That was impossible so I called to complain. The manager claimed this was far superior to traditional glazing. But it looks very crappy and the realtor who is going to sell my house agreed. So I hired someone to get that stuff off so we could put on glazing around the window, but it was so difficult to remove the glass cracked. I sent these guys pictures of how awful it looked, and I got back silence. They didn't care that their work was crap.

A year ago, I was car #3 in a 5-car accident. It wasn't my fault but the entire process had me…read morebuying a car a lot quicker than I'd have liked. Fast forward to a few weeks ago and my passenger side door wouldn't open without scraping the front fender and sometimes it wouldn't open at all. I had no idea how or where to even begin to get this fixed. I was recommended this business and showed up to get an estimate. Google said they closes at 5:30 but the door said 5. I was there at 4:50. Expecting to be asked to return at a different date they gladly let me show them the problem and they proceeded to fix it, rather quickly. Above and beyond kindness and customer service is what I received at the end of a long work day and if that is the indicator of some quality folks and a quality business. I hope I don't need them but if I do I know where to go because they have more than earned my trust and any future business I may have.

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

**Update I originally gave Safelite a 1 star rating…read morefollowing a rather unpleasant experience which I detailed below. However, my dissatisfaction with the service I originally received has been far outweighed by the terrific customer service Safelite has since provided me. I was not expecting satisfaction when I made a second attempt at asking Safelite to address the spreading damage to my windshield following their first repair. To my surprise, the manager of this location and his excellent staff listened to my concerns and offered to make it right. Rather than making a second attempt at repairing the spreading crack in my windshield, they arranged to replace the windshield at their cost and ensured that their most experienced professional did the job. The windshield replacement was done at my convenience by their mobile unit and the replacement looks flawless. I am now a very satisfied customer. It is an unfortunate fact of life that sometimes things just don't go right. Sometimes professionals have bad days and their services are are flawed. At those times, it is how they respond to customer complaints that can make all the difference. To err is to be human, to provide excellent customer service is divine. Safelite has provided excellent customer service and ensured that I will continue to use them in the future. I can now highly recommend this location to anyone in need of windshield repair. Original Post - Gave 1 Star "Save yourself the headache and either find a reputable company in Lubbock or buy a kit and fix any chips yourself. Their "technicians" are likely to cause more damage. I had a bullseye chip the size of a dime in my windshield. My insurance company arranged for this Safelite location to send a mobile unit to the parking lot of my employment to repair the chip. The "technician" told me this was her last windshield repair job ever and proceeded to tell me about her family life and legal problems. I should have asked her to step away from my vehicle right then. The girl told me there was a very slight risk of the windshield cracking more. She then cracked the windshield into a 4 inch batwing which is right in my eye line in front of the driver's seat. It doesn't even look repaired. She said it would not spread any more, but I have serious doubts. She then said I could call her boss once she reported the additional damage and he would reduce the cost of my $249 deductible by $99 to replace the windshield. When I had my insurance company call to arrange to either have another Safelite "professional" come to re-repair the new damage caused by their rep or replace the whole windshield, I was told that the girl did not report the damage she caused to her boss and that I would have to pay the full deductible. I also found a scratch on the hood of my car from her equipment. I could not be less satisfied with this company. I have since researched the customer reviews for Safelite and have discovered they have a terrible customer service record and rarely, if ever, do they accept responsibility for damage caused by their staff. I would lose time and money taking them to small claims court to recoup the costs of the damages to my vehicle caused by their negligence. I'm betting that is the business model they count on. As a consumer, you have the a choice of where and how to spend your hard earned money. I implore you to spend it with a company who will take care of your costly investment. Safelite is not such a company. Good luck."

Safelite has been the biggest headache. I will never use them again. cancelled appointments and…read morejust an overall run around

Not the 5 star experience I expected based on other reviews on google…read more Came by in the morning for a quote. It is cheaper than other places. I should have thought about that more at the time. But they could replace the windshield to be ready for pickup by early afternoon. 3:30 pm rolls around and I call asking if it's done yet and they apologize for not calling me to tell me it's done. I inspect the work onsite. There's extra adhesive bulging out on the interior. Some is smeared on a small section of the windshield frame that's between the driver window and windshield. Some of the adhesive is still wet. There's evidence of it on the driver's seat. I ask about it and get an apology. An apology that sounded genuine, but also practiced, many times over. They suggest let it cure for a couple days, no a week, and bring it back and they'll trim the excess with a razor blade. To look at their website you get the impression of an old timey fella who will do you right. Jim seems a nice guy, but he's not the one doing the work due to his age/health, so if you're expecting excellence because he stands behind his name and work, you'll be disappointed. But you're getting what you pay for. Having only replaced 1 windshield, I would look elsewhere before returning. Other quotes from 4.5+ star businesses weren't that much higher and would be justifiable with a more carefully completed job. It was cheaper. 3 weeks later my new windshield is still on. So there's that.

From the owner: *Make The Safest Choice And Call Us First *Hassle Free…read moreExpress Claims Service *All Our Work Is Guaranteed For Life

I needed my windshield replaced. I have a foreign car but they had my windshield available the…read morenext day. They were the most reasonably priced, fast, efficient and courteous. I felt very safe giving John my credit card info over the phone. I would definitely use them again!

They didn't mind coming to my work and replacing my windshield for a great price! Very fast and do…read moregood work. Will use again!