Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Very knowledgeable and when he didn't know the answer he did a little research and helped me solve…read moremy issue just talking on the phone.

i'm so glad I found Michael. He fixed my problem right away and then gave me some useful advice…read more Very good experience.

Today I had that horrible heart-dropping moment - I walked away from my MacBook, and when I…read morereturned 5 minutes later it was dead, and I was dead because I was in the middle of finishing something for a deadline. So, there was a lot of dead in my day... And then I called Michael and Paula at MPS Consulting. And my day was filled with a lot less six feet under. In fact, it was transformed by an excellent service response time, great conversation while the problem was assessed, and the verdict that while my battery in fact had bit the dust, my laptop was salvageable, and I was back in business and working away in less than 2 hours! To top it off, both Michael and Paula are very knowledgable about Apple products, have great service and rates, and will recycle parts as well as assist you in buying your next laptop. I highly recommend next time you need any laptop maintenance or have that "Oh sh*t" moment with your Apple product.

I've bought several laptop and desktop computers from Quickstart over the past 15 years or so. From…read morethe start, I have found Joe to be knowledgeable, fair and reliable. I am so glad to have found such an honorable businessman and trustworthy computer tech. Joe has serviced and upgraded devices for me, usually in a day or two. When it's time to replace a computer, Joe shows me a range of options along with his detached assessments of all their strengths and weaknesses, as well as customer feedback. He is the least pushy and most helpful of salesmen. He's the only computer expert I ever need. Thank you, Joe! May your business flourish.

Joe is patient and kind and gracious. I recommend this business all day every day. I could not be…read morehappier with my experience.

I highly recommend The Computer Shop of Redmond. Chris has fixed numerous issues for us, including…read morea significant bank hack affecting the home and business computers; the laptop sync; autosave function on both the business and laptop; install of cameras for computer remote recording at the office and a variety of other issues over the years. Always helpful, always with patience, always providing tips, affordable and overall great service and knowledge. Do NOT hesitate to use them.

Great little shop that is helping my older mother with a computer upgrade and transfer of…read moreinformation. The person helping us was very nice and considerate of the need to go slow and explain the process. Price was very reasonable and fixed for the transfer. Offered remote support and malware / virus mitigation. Thank you!

Yes, amazing is installed. Our new TV set. Set up everything…read more Went way beyond just install the TV help set it up also This TV has more push buttons than you can imagine. He was so helpful. I will call him again when I need help. Thank you if I could give him 10 stars I would.

I'm having trouble with my TV's programming. I found this company on the internet and it say's $99…read morefor someone to come out and help. I called to make an appointment and they told me the charge would be more as there "were add ons". Nowhere on there site is any mention of add ons and I feel that's false advertising. Just so you know.

Yelp needs more stars. My computer was just doing it's own thing and suddenly it died. I'm…read moresomewhat computer savy, must be the Power Supply right. That's the most obvious thing to crap out. I took it to Willstech because I hate rooting around inside a several thousand dollar desktop and talked with Robert to buy a new power supply. He says - Yep - it's probably the power supply BUT let's make sure. Thankfully he was thorough. Turns out the motherboard was toast and the pwoer supply was fine. Shouldn't have happened but hey - that's life. No charge for the half our of his time checking out the computer. Bought a replacement motherboard and brought it to him this morning. He installed it and I'm back up and running an hour later. I can't recommend a place any higher than this. These folks know their stuff and are amazingly fast at fixing this. Everything works like it should. Got a computer issue - go there.

Offered me 80$ for a gpu that cost 420$ brand new. very awkward interaction with employ and was…read moretold gigabyte is a bad brand nothing made sense, never will go there again.

In the year 2026, when most people just can't wait to go to some business, have a bad experience,…read moreand whine and complain about it online, I challenge any of you haters to walk into Mactek and have an honest complaint about the service you receive. This place is phenomenal. Full of do-gooders. Go-getters. Absolute champions of competency at their craft, and their craft is in high demand in the technological age. I've come into this business twice now, and both times I left feeling like I made the right decision going to these guys for help. A few months ago, I broke my 6 year old iPhone that I was too stubborn to replace. After they did a phenomenal job fixing it for me, I dropped it in the lake (my own fault) and it was clear it was time to just replace the device. I tried going to my phone carrier first (my phone carrier has 2 stores in bend. I have NEVER had a good experience at either of my own phone carrier's stores.) After wasting 2 hours in one of these said stores, I knew it was time to call in the big guns and just go to Mactek. Let me tell you I could have easily saved more than 2 hours of my life if i had just went to Mactek first. Colm greeted me the moment I walked in, I told him I need a new phone, gotta transfer some data from my old one that barely works, and he was more than helpful to all of my problems. He went so far above and beyond to make sure I was set up with my new phone, he even transferred my number/cellular data onto my new phone without me having to go back to my phone carrier store. I'm beyond impressed with this place and I'm about to tell everyone not just in central Oregon, but in the entire state of Oregon and beyond that this is the best Tec repair store in this time zone. Maybe the world.

Sara and her crew were wonderful! They transferred everything from my old MacBook to a refurbished…read moreMacbook which I purchased there. They wrestled with an old copy of Word and all my Word files, and somehow managed to make me feel not at all like an idiot when I struggled with passwords and other technology. They were kind, patient, answered all my questions, and the price was very fair. Five stars--and I'll definitely be back!

Dave gives the friendliest, most honest customer service I've ever had the pleasure of experiencing…read morewhen it comes to computer repair and tech issues. Not only is he super knowledgeable, but he explains things so that even a child can understand. Can't recommend him enough!

From the owner: Bend Tech Support provides on-site service, repair and upgrades for your computer, network and…read morerelated peripherals. We bring our shop to you, hassle free. Our primary goal is to make you happy about your computer again. Our customer engineers are highly skilled in diagnosing and resolving hardware and software issues.

This business is the best! I had a computer problem that he fixed over the phone with me during a…read morelengthy phone call. Amazing! Of note: I called one other computer company before him and they said I could bring it in or call someone who made house calls and were unsure if they could fix it. Don't go anywhere else! Heather Sullivan

They literally saved the day for us. We were in Oregon on a multi-week motorcycle trip which we…read morewere filming for our YouTube channel. As luck would have it, I accidentally formatted one of my SD cards. I got in touch with Gaertner PC and they got all but a few of my files back. The SD card had nearly a week of video on it - days of hard work would have been lost. Can't tell you how much we appreciated the help and service, losing that much content would have been really disappointing.

I have taken my PC and a laptop to them. I'm sorry I don't have the tech(s) names. I am totally…read moresatisfied. I had them both back in a couple of days. The laptop wouldn't boot-up and the pc had severe infections I couldn't delete with any of my software. Their prices are reasonable, also. I will return for future service. Dave R.

I took my computer to this girl (who looks like a dope fiend) for a FREE estimate. She never called…read moreme to give me an estimate. When I finally got a hold of her she charged me 125.00 for virus removal! I paid her AND let her now that this was SUPPOSED to be a free estimate! After I got it home it was problem after problem. She removed my drivers and my computer has NEVER BEEN WORKING SINCE! I don't have the patience to take it back to her. It took me 6 weeks to get it back. I suggest you look elsewhere if you want someone who KNOWS what they are doing!