Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after…read morefixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer.

i'm so glad I found Michael. He fixed my problem right away and then gave me some useful advice…read more Very good experience.

Today I had that horrible heart-dropping moment - I walked away from my MacBook, and when I…read morereturned 5 minutes later it was dead, and I was dead because I was in the middle of finishing something for a deadline. So, there was a lot of dead in my day... And then I called Michael and Paula at MPS Consulting. And my day was filled with a lot less six feet under. In fact, it was transformed by an excellent service response time, great conversation while the problem was assessed, and the verdict that while my battery in fact had bit the dust, my laptop was salvageable, and I was back in business and working away in less than 2 hours! To top it off, both Michael and Paula are very knowledgable about Apple products, have great service and rates, and will recycle parts as well as assist you in buying your next laptop. I highly recommend next time you need any laptop maintenance or have that "Oh sh*t" moment with your Apple product.

I typically buy from the big name department stores, but since moving to Bend it seemed appropriate…read moreto support a local business. I found Joe's add on Craigslist and immediately called him to set up a time to come in and look at his selection. He has strict Covid protocols, which I appreciate, and setting up an appointment was quick and easy. The store was clean and I was able to look at a great selection of computers and accessories. He's very knowledgeable and offered set-up tips and tricks to make sure my computer runs smoothly and efficiently for years to come. I bought an upgraded 13in Macbook Pro and I have been so happy with it's performance. I did some research after my purchase and I believe I got one hell of a deal on this upgraded Macbook. After my initial experience I decided to start shopping around for an Ipad and Pencil, but was having trouble finding a source/seller I could trust. I called Joe to see if he had any in-stock and he was currently out. He did all the footwork for me, found a great deal on, what looks like, A BRAND NEW IPAD. I am so happy with my purchases and have recommended his shop to all my friends. THANK YOU JOE! I hope others choose local and call JOE!

Joe is patient and kind and gracious. I recommend this business all day every day. I could not be…read morehappier with my experience.

Great little shop that is helping my older mother with a computer upgrade and transfer of…read moreinformation. The person helping us was very nice and considerate of the need to go slow and explain the process. Price was very reasonable and fixed for the transfer. Offered remote support and malware / virus mitigation. Thank you!

Chris and Daniel are professional and timely. Communication is excellent; Chris kept me updated at…read moreevery step of my laptop repair. Pricing is very reasonable. Recommend this shop to anyone who needs computer support.

Yes, amazing is installed. Our new TV set. Set up everything…read more Went way beyond just install the TV help set it up also This TV has more push buttons than you can imagine. He was so helpful. I will call him again when I need help. Thank you if I could give him 10 stars I would.

I'm having trouble with my TV's programming. I found this company on the internet and it say's $99…read morefor someone to come out and help. I called to make an appointment and they told me the charge would be more as there "were add ons". Nowhere on there site is any mention of add ons and I feel that's false advertising. Just so you know.

Robert is kind and quick! I worked across 3rd St from them and could pop over and get great help.read more

I've been to Willstech twice - great customer service, fast turnaround time, lovely to work with. I…read moreneeded a replacement screen for my phone and Robert gave me the best quote out of several repair shops. Highly recommend.

Took my 2014 Macbook Pro into Mactek On October 15 2016 due to liquid damage. The computer has been…read morein that shop pretty much ever since. As I write this it is 1/23/2017 over three months later. I have my macbook back but it is barely functional. They told me I could purchase a new motherboard and I did so. About 2 months later the new motherboard was installed. About 1 week after the installation the new motherboard failed and the computer would not turn on. I took it back to mactec and they told me their parts should be under warranty. They have since changed their story and told me their parts may or may not be under warranty and that they are "working" on getting the new motherboard repaired/replaced. Without discussing with me, they attempted a "refurbishment" of the old motherboard, gave the computer back to me with the old water damaged motherboard installed, and told me this was what they were able to do to resolve my situation. This is after paying them over $1,300 in repair costs. I order product "A" and they give me product "B". To make matters worse, the old motherboard that was inserted into the machine in a desperate attempt to resolve the situation, showed signs of failure a day after I took it home. I am still working with them to come to an amicable solution, if they manage to repair or replace my new motherboard I will update and edit this review. 3/7/2017 Review Update: The issue has come to an amicable solution and I am very grateful that Mactek worked very hard to make this issue right. I appreciate the followthrough and commitment to good customer service and honest business. Glad to come to a solution with these folks. I think me as the customer and them as the business both ran into some bad luck!

Kayla was very helpful. She repaired my iPhone 15 and helped me adjust its settings so an annoying…read morepop-up went away. This actually improved some other related features that come up in my everyday work. She was pleasant and kind.

Dave gives the friendliest, most honest customer service I've ever had the pleasure of experiencing…read morewhen it comes to computer repair and tech issues. Not only is he super knowledgeable, but he explains things so that even a child can understand. Can't recommend him enough!

From the owner: Bend Tech Support provides on-site service, repair and upgrades for your computer, network and…read morerelated peripherals. We bring our shop to you, hassle free. Our primary goal is to make you happy about your computer again. Our customer engineers are highly skilled in diagnosing and resolving hardware and software issues.

This business is the best! I had a computer problem that he fixed over the phone with me during a…read morelengthy phone call. Amazing! Of note: I called one other computer company before him and they said I could bring it in or call someone who made house calls and were unsure if they could fix it. Don't go anywhere else! Heather Sullivan

They literally saved the day for us. We were in Oregon on a multi-week motorcycle trip which we…read morewere filming for our YouTube channel. As luck would have it, I accidentally formatted one of my SD cards. I got in touch with Gaertner PC and they got all but a few of my files back. The SD card had nearly a week of video on it - days of hard work would have been lost. Can't tell you how much we appreciated the help and service, losing that much content would have been really disappointing.

I have taken my PC and a laptop to them. I'm sorry I don't have the tech(s) names. I am totally…read moresatisfied. I had them both back in a couple of days. The laptop wouldn't boot-up and the pc had severe infections I couldn't delete with any of my software. Their prices are reasonable, also. I will return for future service. Dave R.

I took my computer to this girl (who looks like a dope fiend) for a FREE estimate. She never called…read moreme to give me an estimate. When I finally got a hold of her she charged me 125.00 for virus removal! I paid her AND let her now that this was SUPPOSED to be a free estimate! After I got it home it was problem after problem. She removed my drivers and my computer has NEVER BEEN WORKING SINCE! I don't have the patience to take it back to her. It took me 6 weeks to get it back. I suggest you look elsewhere if you want someone who KNOWS what they are doing!