Shady place, scam, unethical. They will:
-Offer to pay to remove 1 star reviews and sign something to never speak badly about them online
-Tried to get me to pay over $5,500 for something had I proceeded with treatment that they said initially would be in the $1,000 range, but claimed costs went up a lot in 2024
-People have warnings about them on WebMD, Google, & Better Business Bureau (at this time have 1 report complaint on BBB, B- rate)
-Make you wait in office since they do same day apps by overbooking, they get more $. I waited over 4 hours
-Refuse to tell staff full names, hide them
-Refuse to email files of X-rays, scans, images, treatment docs, anything you paid for or print off any of these to provide it during or after visit
-Refuse to give a financial cost breakdown of treatment after they over bill, just as others throughout the years have noted about them on Google & WebMD
-Refuse to give hard numbers prior to service or treatment, including if paying out of pocket (seems via reviews they do this with insurance too where it turns out something isn't covered then follow up & you pay)
-May make mistakes with the treatment they give you and then refuse to do anything to fix it, just as others noted on reviews like Google & WedMD
-Ignore returning calls, emailing, or calling in general after they said they would
-They use an answering service often and when you call, not actually connected to their staff members in office
-Try to sell additional services not needed
-May have a Birdeye Reviews business account which helps them rank higher in online searches
-Lots of their Google reviews are 5/5 star but empty no comment/review from potentially fake accounts. How often do you see dentist offices having almost 2,000 reviews on Google
If you've experienced anything bad by them and they also paid you to remove reviews and never speak badly about them online, report them to the Maryland Insurance Administration, Maryland Department of Health, or one focused on dental care in the state. File a complaint. This is not at all ok they were an extremely sketchy place. I've even seen a warning for them hidden within a 5/5 star review that says don't ignore it, read on aside from the 5/5 star rank. So they have warnings for them online not just within 1 star reviews. During a visit they even told me they missed a ton of issues with a patient's teeth weeks in between visits since the imaging scans xrays etc didn't show visible signs of it, as if that's the only way you'd be able to tell if there's issues with someone's teeth (surface area or in between cavities can be visible in person but not in images, not impossible to not miss these like others complain about them online). They told me this when explaining that the tools, technology, equipment they use isn't perfect but wouldn't be perfect for any provider at capturing this stuff and results in gaps or improper patient experiences that they claim no one would be able to get right.
You may be ok here with just a cleaning covered by insurance but they may upcharge your insurance without you knowing. read more