I rarely leave negative reviews, but I feel obligated to share my experience so that other…read morepatients--especially those dealing with a painful dental emergency--know what to expect. I was referred to this office by another dentist because I had an infected wisdom tooth and needed emergency treatment. I called as soon as the office opened, explained my situation, and was told to complete my paperwork and come in immediately. The doctor told me he would squeeze me in between scheduled appointments because it was an emergency. I arrived around 11:00 a.m., completed the check-in process, verified my insurance, and paid approximately $1,500 before my procedure. I was then told to wait. I asked how long the wait would be and was told it would probably be another two to three hours. I understood that emergencies can involve waiting, so I was patient. By around 3:30 p.m., I had been there for hours longer than the estimate I was given, so I went to the front desk to ask for an update. Instead of receiving one, I was made to feel like I was inconveniencing the staff simply by asking a reasonable question. One receptionist repeatedly interrupted me while I was speaking, dismissed my concerns, and responded in a way that came across as impatient and unconcerned. Rather than checking with the doctor, she repeatedly told me to sit down and wait. Earlier in the day, I had even asked if I could leave and come back later if the doctor was running behind. I was told I could not leave and that I needed to stay in the office until the doctor was ready. Because of that, I remained there the entire day. After I insisted that someone ask the doctor how much longer it would actually be, I was finally taken to a treatment room. At that point, I thought the procedure was about to begin. Instead, I waited for approximately two more hours. During that time, I had already been given medication and was sitting there in pain while repeatedly being told, "He'll be in shortly." The procedure itself was completed successfully, and I have no complaints about the surgical work. My complaint is about how my time and my concerns were handled. I arrived around 11:00 a.m. and did not leave until approximately 7:00 p.m. The procedure was not performed until after the office had finished seeing its scheduled appointments. Unfortunately, the problems continued after surgery. I was discharged without the work excuse my employer required, even though the office later acknowledged that it should have been provided before I left. I then spent the next several days making repeated phone calls trying to obtain a work note and disability paperwork. I was promised callbacks that never happened, told documents would be emailed that I never received, and had to make multiple trips back to the office because paperwork was incomplete or not ready when I had been told it would be. One example that stood out was receiving a phone call at approximately 4:55 p.m. telling me my paperwork was finally ready for pickup--even though the office closed at 5:00 p.m. When I explained that it was impossible for me to make it there in five minutes, I was essentially told that I could either have it emailed or come back another day. It was the same dismissive attitude I had experienced throughout the entire process. This review is not about the outcome of my surgery. It is about the customer service, communication, scheduling, and the way I was treated as a patient. Based on my experience, I cannot recommend this office for anyone dealing with a dental emergency. My emergency was repeatedly placed behind scheduled appointments, I spent nearly eight hours in the office despite being told I was being "worked in," and I had to spend additional days chasing paperwork that should have been handled before I was discharged. If you have a scheduled appointment, your experience may be different. But if you are in severe pain and need emergency treatment, I would strongly recommend looking for an office that can provide more timely care, better communication, and more professional follow-up!

The office staff is terrible. Calling the office during no peak hours on a Wednesday led to no one…read moreanswering at all, which is particularly problematic if you're a new patient with no idea how to get to the office. GPS directions lead you to the Staff Only entry points with no signage to redirect you to the proper place. Bringing it to the attention of the staff with the bright colorful acrylic nails will only produce you being the recipient of passive aggressive/nasty responses then an immediate ignoring of your requests for other new patients to be warned about the possible mixup during scheduling. Scheduling was also a disappointment but not as bad as coming in person. TLDR: Do NOT come here. Rude office staff. Go elsewhere even if it's a referral.

I have been a patient at The Dental Group for over 3 years and unfortunately I can no longer…read morerecommend them after my most recent experience. They do not do well at supporting patients with sensory issues or dental anxiety, or conditions like TMJ that make dental visits difficult. With new patients they are kinder, but with every visit I have made they have become less supportive and less accommodating. My last cleaning was extremely unpleasant and I was shamed into not taking breaks over the course of multiple procedures and fittings even though holding my jaw open causes my TMJ to flare. Then there's the high-pressure upselling. For several years, the dentists and hygienists at this practice have been trying to get me to buy a dental-grade night guard out of pocket, even though I had an over-the-counter one I had been happy with. I finally agreed because they told me it would help my gums and that I would face severe consequences if I did not "make the investment." I had to pay $750 (!!!) out of pocket. When the night guard arrived, it was so bulky and uncomfortable that I could not get a good night's sleep in it and I woke in the morning with severe jaw pain on both sides of my jaw. I went back to have it adjusted and suddenly I was being told that having a night guard means sleeping with your mouth open and accepting dry mouth, that jaw pain often gets worse at first, and that I would have to accept some bad sleep in order to become accustomed to the night guard. I cannot stress enough that this was NOT disclosed to me prior to when I made the purchase. Since the practice knew about my sensory and dental anxiety issues, I feel strongly that they should have talked to me about what the night guard would be like before pushing me to buy it. When I explained the above, the practice offered me only a partial refund, which would mean that I spent hundreds of dollars on nothing. I feel my trust was taken advantage of and I would encourage others to look for a different practice.

Dr. Nathaniel Bullock is an AMAZING dentist. He's extremely knowledgeable and has the BEST…read moredemeanor. He's thorough and the consummate professional. I have followed him wherever he practices, even though I live a significant distance away. He's well worth the trip. Dr. Bullock receives FIVE STARS!!! You'll absorb love him!!! I have been coming here for years and all of the staff with whom I've come in contact, have been pleasant and helpful EXCEPT for BARBARA SHORTER BULLOCK...no relation. Not only is her tone demeaning, she had the gall to talk about my personal informational at the front desk, where other patients could hear. She's also thought it wise to argue with me. Barbara is a dark stain on this establishment and should be dealt with accordingly. Barbara is the ONLY reason for my rating being shy of five stars.

My teeth are not as straight as I would like. The front desk was friendly however when it was time…read moreto give my teeth an even look, The team joked that it looked like I had been chewing on bottle caps. While everyone laughed, I was taken aback.

This is a wonderful practice. I have a complicated case and was able to consult with both Drs with…read morea full workup with possible options. They were detailed with the pros and cons of each and managing expectations. The experience didn't feel rushed or like they just wanted to take my money. I would highly recommend this practice to anyone needing an orthodontist.

I absolutely love this dental team! You're treated with such care when you're there. They're all…read moreknowledgeable, friendly, and personable. My Dental Hygienist* during my last appointment (yesterday haha!) has quickly become my favorite. I can't wait to sit in her chair again. I learned so much in our time together & we share so many laughs lol. My only concern is that I'd like to come more often in the year, but the appointments are always full.

I had a rather urgent matter because I was headed out of the country the next day. Dr. Smith saw me…read moreand made a quick and honest assessment that led to a root canal. He was able to skillfully perform the procedure and I'm on my way! Everyone in the office - Ness and Nicole were fantastic!

I went to Dr Quashie's office for the first time 12 years ago and since then I have never been to…read moreanother dentist who has cared for my teeth as he has. I have honestly only seen one dentist outside of him due to an emergency, even still I had to see Dr. Quashie within a week to resolver my dental issues. This family owed practice treats patients with care and love that is truly needed when anxious about being a dentists office.

I have been coming to this practice for about a decade and used to see Dr. Albert Quashie Sr…read more (RIP). Dr. Quashie Jr. is fantastic and carrying his dad's legacy amazingly. My kids have been coming here their whole life too and like it too! He is gentle, caring and more importantly very skilled. Pat, Iris and Crystal are also outstanding. The whole office feels like family and while no one likes going to the dentist, we truly enjoy coming and catching up! Dr. Quashie is taking the practice to new heights and modernizing it from EMR (Electronic Medical Records) to new uniforms or even logo on the door!

WONDERFUL!! Props to the lady at the front desk, she works and gets things going, had my wisdoms…read moreremoved and they were so caring and kind! 10/10 will be recommending this place

THEY ARE NOT GOING TO ACCEPT YOUR SCAN FROM OTHER CLINICS. THEY SAY THEY DO, BUT THEY WON'T. Even…read moreif it means exposing you to another X-ray within a short period. My experience with this clinic made me seriously question the integrity of some medical providers. I grew up in a family full of medical providers, so I've always had a lot of respect for them. But being told they "can't read" my scan files and that I needed to pay $450 for another CBCT scan was shocking. I had already taken the scan at another oral surgery clinic that turned out to be out-of-network. That's why I looked for an in-network doctor and ended up here. Before my first appointment, they asked me to bring the scan files. I even asked if there was a specific format they needed because I work with image files and know compatibility can matter. They brushed it off and told me to just bring them. I arrived with the USB and waited almost an hour, only to be told they couldn't read files from USB and needed them on a CD. Sorry, but are we in 2005? They "kindly" offered to take a new scan for $250. I had taken the scan only a week earlier, so I refused. I had to reschedule and even bought a CD burner on Amazon because the original clinic didn't have one. Before my second appointment, I called again to ask about file formats and told them the other clinic had also emailed the files. I even asked if they could call the other clinic since both clinics use the same medical imaging software, which I found very odd. THEY NEVER CALLED THE OTHER CLINIC AND APPARENTLY NEVER CHECKED THE EMAIL. They just kept saying it should work if it's on a CD. So I returned with the CD. After all that effort, they STILL said they couldn't read the files. And now the price for a new scan was suddenly $450. When I got home, I downloaded a free medical imaging viewer and opened the files immediately with no issue. Yes, I -- someone with no experience opening this type of medical imaging format -- was able to open them. I ended up booking another oral surgeon down the street who simply allowed me to upload my existing scans. I still can't understand why this clinic handled things this way. It felt like they cared more about charging for another scan than actually helping patients. Also, thanks for delaying my treatment for weeks and for trying to make me take another X-ray only a few weeks after the first one.

I received a response to the following google review and they completely avoided accountability…read moreagain. DO NOT BOOK WITH THIS PRACTICE!! "Extremely unprofessional!! I scheduled an appointment online and not even five minutes later I received a call from the receptionist asking me to come in right now. I explained that I was at work and that wouldn't be possible and asked what was the latest time that I could come and she told me to come at 12. I received a confirmation text that my appointment was at 11:30 so I called and was told that a message will be sent to the practice by central scheduling to verify that it was ok for me to come at 12. I arrived to my appointment around 11:50 and was told that I could not be seen because I was late and my appointment was at 11:30 and they were about to close. The message was never sent to the practice which I understood, but instead of taking accountability, the staff gaslit me and asked me if I was sure that I was told to come at 12. After going back and forth the practice manager offered to schedule another appointment and throw in a free whitening, and I agreed because I needed to have this work done and I was understanding that miscommunications happen. Before leaving I apologized to the staff multipIe times for my frustration and made it clear that I understood miscommunications happen. The next day I arrived for my appointment and I was treated by the entire practice as if I was a problem patient and I could tell that they were not looking forward to servicing me. The practice manager was extremely unprofessional. Both her and the receptionist went back and forth over servicing me and she continued to refer to the receptionist as "Samantha" so that I would not know she was the person I spoke to the day before. When I finally saw the dentist, the actual service was not good. She barely greeted me when she entered the room and acted as if she did not want to service me as well. She did not properly numb me despite multiple attempts and I was extremely uncomfortable for the duration of the service. On top of that the practice manager let me know before the procedure that I would be receiving a discount. After that the receptionist came in and quoted me for the full amount further displaying a lack of communication and professionalism. I was extremely disappointed with the service I received and the way I was treated as patient who was inconvenienced."

Let's start with the positive.. the MINT representatives were pleasant. I wish I could say more…read more After hearing countless advertisements, I was genuinely looking forward to an exceptional experience. Unlike most, I actually look forward to my dental visits. I've been going consistently since I was a child. I've NEVER encountered such an experience in decades. I diligently arrived 20 minutes prior to my appointment for new patient registration. I was called back 10 minutes after my set time. After X-rays were completed, I sat for 20 minutes before a dentist acknowledged me & performed an evaluation. After that, I waited another 15 minutes & was told that my appointment would have to be rescheduled or I could wait another hour-- HUH?! So at this point I've been here for an hour & 1/2 to be told that my appointment can't be honored, whaaaat?? It was relayed to me that unfortunately they could not finish my appointment so I would have to reschedule for my cleaning & whitening. I'm so perplexed .. I really wanted to love this place. Because of insurance regulations I can't even return to my prior dentist, so I'll be further inconvenienced to set another appointment with MINT.

Doctor Gunter should have been a professor. She explains dental issues to her patients in a very…read moredetailed manner. She is very thorough with her examinations, does her own dental cleaning, and she definitely wants you to floss religiously- no shortcuts. Her dental office is very close to the UMD College Park campus. She and her assistant are very friendly and try to ease into your nervousness.

I love this dental office. Dr. Boyce is friendly, professional and efficient. There was never a…read morelong wait. The office itself is clean and full of light. They staff is sensitive to the cost of procedures, and they have my full trust.

About the cleaning: I have a lot of anxiety about going to…read morethe dentist and I was *well* overdue for a cleaning so my teeth and gums were in need of some serious attention. Needless to say, I was nervous and expecting the worst. But Dr. Boyce and her colleagues put me at ease immediately. They were kind, attentive, caring, and incredibly patient. This was one of the best dental experiences I have ever had. My teeth and gums have never been happier. My smile looks great. About the office/logistics: The office is conveniently located, there is ample parking, it is a welcoming environment. The office staff were very helpful in getting my appointment scheduled and they verified my insurance in advance so there were no surprises about the coverage or billing. The entire experience was wonderful. I highly recommend Dr. Boyce and her team.