I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

Fixed my daughter's flute within minutes while I waited. Super friendly and great service. Highly…read morerecommend.

I'm an adult learner, and went to the shop without an appointment to buy a quality violin. It turns…read moreout that appointments are appreciated, but the staff took me in and within 15 minutes had me trying various violins. They were helpful, respectful, and knowledgable. I had little experience in playing violin, but have a lot of musical experience with other instruments. They demonstrated both of their student violins and I could hear a clear difference. There was a nice sale in progress and I walked out within the hour with a Shop Model B violin. I have been playing this instrument daily for 8 weeks and really appreciate the craftsmanship and the sound of the violin. I had a great experience with the shop, from introductions to taking time to understand my musical experience level to the final sale.

Mike was fantastic. I'm 31 and decided to jump into the world of string instruments with no prior…read moreexperience. He knows his stuff and sent me on my way with everything I needed. Looking forward to another visit. The shop makes you think you're in a museum and it's awesome.

Bass-ically speaking, these guys know their stuff!…read more When you walk in, you know you're in a die-hard Luthier zone. The smell of the wood, the shavings and sawdust on the floor, the parts hanging on the walls and the tables of work in progress says it all. I needed some tuning up on an Englehardt M1 3/4 upright of mine. I can play but I'm not a Luthier. My M1 is not the finest of basses. It's basic but solid. I knew that I wanted another set of strings on it and some tuning up of the bass itself. The previous owner seemed to get adventurous with some of his set up techniques and she needed a good professional workover. The boys cleaned up my fretboard, adjusted my sound pin, replaced my bridge with an adjustable used bridge and put on a set up used strings for me. The price for all of the work was about $600. Not bad. Now, if you're questioning the "used" bridge and strings.... A bridge for an upright bass is usually made from scratch. This can get a little pricey. The previous owner decided to "customize" the bridge that I had on the bass in a way that was not helpful. New strings can also get very expensive as well. I told the guys that I typically pluck but, on occasion, I like to bow. They set me up with a used set of flat strings that work beautifully for both. Not only that but the previous strings were chewed up and eating the fret board. Also, the former strings were more of a round wound type that were tearing my fingers up and would not bow for anything. The set that they put on there was perfect. In all, I was extremely happy with what they did. The best part is that they had it done in a just a few days. Now, this turnaround time won't always be that fast, but it was a huge bonus for me. Here's probably the best part of the experience. These guys are Craftsmen. They know what they're doing and they know how to explain what they're doing and why they're doing it. I learned more about the construction and inner workings of my instrument, during the drop off and pick-up, than I had ever learned before. They were extremely friendly and helpful. Overall a very educational experience. Would I go back? 100%. This is the number 1 place that I would recommend, as it was recommended to me, and I had a great experience. They are professional, friendly and do great work. Whether you have a $500 instrument or a $50,000 instrument, the Luthiers at The Bass Cellar will treat you and your instrument right.

This shop is so friendly! Bill has been doing all my bow re-hairs and repairs/tonal adjustments on…read moremy violins and violas for years and his work is the best. The work is done quickly and professionally and they are really good about communicating with you--and the pricing is very reasonable when you consider the skill level required for the work.

I was browsing for a piano and went into the store. A lady named Cheryl and Kathy both helped me…read more They were very cheerful and very knowledgeable. I'm still considering a purchase and taking lessons. I'll definitely come back to Kathy's when I do!

I would not recommend Kathy as a piano instructor. She does not care about a child's feelings. She…read moreis more worried about being a perfectionist than the needs of the student. She belittled my child at every session. She should not be allowed to teach children. I wouldn't even give her a one star rating!

Unprofessional and unreliable. For the second year in a row, we took my son's saxophone in for…read morecleaning and repair (if needed) and for the second year in a row, we were disappointed. Last year, I chalked up the poor communication and missed deadline as a fluke since it was our first time utilizing them. This year, I verified multiple times, before and during dropping off the saxophone that it would be completed in time as we had a hard deadline for band camp. We had a very narrow window between summer practices and band camp which we discussed the specific date we needed it by, complete with me pulling out my calendar, and we were assured that we would have it. The date is marked specifically on out invoice. Not only was it not completed, it was untouched from us dropping it off and it took them 10 minutes just to even locate his instrument. There was no communication that it wouldn't be completed and now we are stuck, days before band camp starting, trying to find another company to clean and replace pads - where now I will have to pay for a rental for a 4 week lead repair time since the break we had between summer practices and camp was wasted sitting at Western Hills Music. If you can't fulfill deadlines, don't make promised you can't keep. And at the very least, if you can't make the deadline you promised, communicate that to the customer in advance and don't wait until the customer contacts you on pickup day.

I brought in an acoustic guitar for setup/fret buzz. They fixed it up perfectly at a great price…read more Awesome service, good people. Ill be back.

Every aspect of my piano move went as smooth as possible. Communication was excellent, and the…read moreprice was very reasonable. Would definitely hire Smooth Moves again, and highly recommend to anyone.

Professional, Friendly and Efficient. I totally agree with…read moreall of the 5 star reviews already posted. I highly recommend.

It's so close to my house that I rarely go anywhere else. They're may be cheaper places to get your…read moreguitar restringed (is that even a word⁉). But I love the friendly staff and they have great things to look at....ukulele and bass guitars too. Love this place.

I called looking for a new keyboard. They didn't have anything in stock, but Tim was willing to sit…read moreon the phone and talk me through all my options. Gave me a couple choices based on my need (beginner learner, but wanting a quality keyboard) and helped me get something within budget that fit my needs. Will definitely visit this business again. Shop local!

I ordered a LTD ESP guitar. It was on back order but they were very good about letting me know how…read morefar out it was. I've been playing for 39 years and I've never had an ESP LTD before. I was very pleased with the way it was shipped. The tracking number and when I make my modifications to it there's no better luthier in the Tri-State than Joe who works at guitar center. He does all my work. He set up my Ibanez my Gibson and he's always done a wonderful job and he's got fair prices. I highly recommend this establishment for all your music needs

This guitar center is understaffed and the employees are rude. I came in to sell drums and was told…read moreto come back in two weeks. Nobody answers their phone so I have to drive out to speak to someone. I was told to come in Saturday so I did. I packed up my drums and drove in with 2 kids under the age of 10. When I got there at 3 like I was told I was treated rudely by the "drum guy" who said he was too busy to do it. Avoid this Guitar Center at all costs. I intend to contact the parent company to report how horrible my experience was.