Unprofessional and unreliable. For the second year in a row, we took my son's saxophone in for cleaning and repair (if needed) and for the second year in a row, we were disappointed. Last year, I chalked up the poor communication and missed deadline as a fluke since it was our first time utilizing them.
This year, I verified multiple times, before and during dropping off the saxophone that it would be completed in time as we had a hard deadline for band camp. We had a very narrow window between summer practices and band camp which we discussed the specific date we needed it by, complete with me pulling out my calendar, and we were assured that we would have it. The date is marked specifically on out invoice.
Not only was it not completed, it was untouched from us dropping it off and it took them 10 minutes just to even locate his instrument. There was no communication that it wouldn't be completed and now we are stuck, days before band camp starting, trying to find another company to clean and replace pads - where now I will have to pay for a rental for a 4 week lead repair time since the break we had between summer practices and camp was wasted sitting at Western Hills Music.
If you can't fulfill deadlines, don't make promised you can't keep. And at the very least, if you can't make the deadline you promised, communicate that to the customer in advance and don't wait until the customer contacts you on pickup day. read more