Gerry was SUPER easy to contact and actually answers his own phone. There are is zero call center…read morerunaround to deal with. Gerry got us on the schedule for the next day and had me send him a pic of my dishwasher model & serial numbers do he could be prepared. Gerry showed up on time, diagnosed the problem and fixed it on the spot. We felt like his services are very reasonably priced and we won't be calling anyone but Gerry in the future. Support your local repair services!!

The service was done, quickly, efficiently in a matter of small amount of time. They were on time…read more They were friendly, very informative about the work they were doing.

Excellent service with customer oriented and very knowledgeable team. I always call them first to…read morefix any major appliance. Honest, hard working and ethical organization!

I spent over $200 to have someone )Nick) look at my 19 month old LG dishwasher and was told the…read moreControl Panel was defective and had shorted out, because water had gotten into it. it would be $650 to repair ( I paid $699 for the compete dishwasher). I also have a problem with the ICE MAKER on my 3 year old LG refrigerator. That also was going to be in the hundreds of dollars to repair. I contacted LG directly about my problems and was told the Control Panel on the dishwasher was under warranty?? Why didn't Nick tell me that?. A-1 was prompt a coming out, knowing they would collect their inspection charge. After that, no help at all. I did contact A-1 and explained about what LG had said, but I received an explanation that they would have no way of knowing about the Warranty on the Control Panel. That shocked me because when I did my research and spoke to them (Tracy twice) I had read that they were a local LG representative.

Had a refrigerator that wasn't getting cold enough. Gary came out promptly, cleaned the dust that…read morehad accumulated and fixed the broken fan. $167. A couple days later and the problem still persisted. Asked him to come back and he added Freon while I watched. He told me that it was a closed system that he would have to splice into. I was kind of nervous about that because I thought the freon would leak possibly. He assured me that it was not a common issue. The fridge and freezer and icemaker started working the way they were supposed to, but after a couple months, I started to notice a warp in my floorboards. I wasn't even thinking about the refrigerator repair. Thought maybe some water had been spilled. Problem kept getting worse and finally I pulled the refrigerator from the wall and took the back plate off and saw that water was dripping condensation from the saddle valve that he put on. I sent him a picture of said saddle valve and he denied ever putting it on after I sat there and talked to him about it while he was doing it. He literally told me it was a closed system and the only way to add Freon was to splice into it.. No one else had ever worked on my fridge. This was all via text message. The next thing I know he is calling me. He wanted to know what the problem was, and I explained. He denied ever installing the saddle valve and told me that he would never put one on and that the condensation was from ordinary every day humidity. I've had this refrigerator and floor for 14 years without a problem. He asked me if there was a charge for a saddle valve on the invoice. He said that if he would have put one in it would've cost $16. (It is interesting how he knows exactly how much one costs when he never installs them.) He asked me what he wanted me to do. I said fix it. He told me I was lying and said screw you and hung up the phone. This guy is a hothead. Beware.

We have used this company twice. Once for our front loading dryer, and recently, our refrigerator…read more Very affordable and knowledgeable. While making the recent appointment, the friendly lady told us a lot of information on problems with refrigerators. We learned more from her than the stores we shopped in. When they came to fix our refrigerator, they gave me the 101 on airflow, fixed the fridge and even looked at our standup freezer and gave me pointers to help it run more efficiently. Highly recommend CAP and will refer to my friends.

Horrible service. The manager, Chris Schulte, came over and diagnosed the problem with my dryer…read moreand told me I needed a new control board and it would cost $480. I agreed to the charge and Chris came back the next day to swap out the part. Chris was in a hurry and did the job quickly, and didn't connect the panel up correctly, and the timer was malfunctioning. This issue didn't start until Chris changed the control panel. I called Chris 5 minutes after he left and said it would be another service charge and I needed a new front panel membrane. I disagreed and he became belligerent and argumentative. After a few heated phone calls and accusations I was lying, Chris decided he was coming back and I decided there was no way I was letting this guy back in my house. I took the dryer apart and fixed the problem myself in 2 minutes. A professional, well-trained organization would have dealt with the problem respectfully and worked out a non-combative solution. They were expensive, shady (wanted cash), and overall jerks.

From the owner: Authorized Appliance Repair was started in 1979 as a family business and has continued serving the…read moreTri-State area with family pride ever since. Authorized Refrigeration & Appliance Repair values your time and your trust. We employ only the finest technicians and electronics specialists who share our passion for quality appliance repair and top-class customer service. As an EPA certified appliance repair company, Authorized Refrigeration & Appliance Repair puts utmost importance to your overall customer experience. We have dispatchers who will be happy to help 24 hours a day, 7 days a week. All of our repair services come with corresponding warranties and guarantees. Get your appliance repaired today. When you phone Authorized Refrigeration & Appliance Repair, you can rest assured that we will repair your appliance to factory operation and restore your appliance to its optimal working condition. Contact us today to talk to one of our dispatchers and to get a FREE estimate for your appliance repair.

Had a Speedaire unit that was almost brand new and covered under warranty, but needed some minor…read morerepair done on the pressure switch. Called Campbell Hausfeld and was told to call Combee Electrics in Ontario, CA for the repairs. Combee Electrics then directed me to call another number and arrange for a rep to come do the repairs. What they didn't tell me was that I would not be able to get the repair covered under the warranty by referring me to someone else. Was charged $300 for a minor repair, and told to go to the manufacturer for reimbursement. Of course, Campbell Hausfeld refused to reimburse us as the technician was not a "valid service center" for the warranty. I'm assuming Combee Electric has done this many times before and probably takes a cut of the profits. While this isn't Campbell Hausfeld's fault directly, they are turning a blind eye to this type of treatment to their customers and refuse to help at all. A few times, their reps were downright hostile considering I'm one of their customers who just got conned while following their every instructions. A company like this obviously doesn't value their customers. I would not recommend any Speedaire products to anyone who expects to ever use their warranty.

This manufacturer of compressors and other industrial power equipment has the best customer service…read moredept. I've ever done business with. Not only that, I've had one of their 2 gallon air compressors now for 10 years and only had to replace an air seal. You won't be sorry doing business with this company.