I was missing the Tick Tock on my watches, because the batteries stopped. Three watch batteries, to…read morebe exact. A very expensive jeweler upstairs was unable to assist, and informed us it would be $120 per watch to send them out for service (uh, no, crack-smoker). Thank goodness for the little kiosk and the blue-haired gentleman. Dakota had zero issue with battery replacement; quick and easy, and handled with care. Excellent service, with a smile, and 20 minutes later, we were on our way for about $50 total!

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

I been there a while ago for couple watches. Everyone was very helpful, patient with my…read moreindecisiveness. They offer to order different band to replace with the face I want with one extra charge. I got 3 watches in the end Anyway, this time I went in for a watch battery replacement. I was greeted and helped quickly. Not only the employees was nice, they also have 2 cute pup that very sweet also. The older/bigger one is Chewy, the younger/smaller one is Andrew. Chewy is very sweet and gentle, Andrew is a bit more aggressive for love/attention I had fun with them for a good 10 minutes while being help. I did look at the jewelry and they do have a lot of pretty pieces. I wasn't comfortable taking picture of the jewelry/store but I sure did take some vid the dog interaction.

So nice, friendly, and willing to help. I was seeking a difficult to find watch band replacement…read morein an odd size. They did not have the ability to order one at their location, but told me where I could find one, and then offered for me to bring it to them and they would install it at no cost. I was shocked. Love this store. Stop in and give them some business. Locally owned small businesses like this are truly treasures!

absolutely loved working with Brooke - very knowledgeable and helped us with diamond GIA…read morecertification and microscope details!!! enjoyed the yellow fancy diamond selection - made shopping such a joy!

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

I was given my grandfathers watch from my father last year. It one of the only things we have left…read morefrom him and it means a lot. It didn't run and was pretty banged up. I tried a new battery but it still didn't work. I sent it in hoping that there was a way to bring it back to life. I had never sent a watch away for repair before but I trusted the other reviews. Igor communicated with me right away and was very honest and fair. The job required a bit of special work because of discontinued parts. He worked with me and went above and beyond to do the repairs and get the watch in the best shape possible. The job was done very fast and shipping communication was immediate after payment. The watch arrived looking beautiful and ticking away perfectly. I showed my father and it meant a lot to him to see that watch running again and to see me wearing it. I would absolutely trust Igor with any future watch repair. He is trustworthy, more than fair, and does great work.

They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!

Fun place to purchase watches…read more Been purchasing watches here for a while. The experience and knowledge is above and beyond Would highly recommend to anyone looking to start their watch journey or the enthusiasts looking to add more

ABSOLUTELY A WONDERFUL EXPERIENCE HERE. Raul Gomez was the salesperson that helped me. Very…read moreknowledgeable about the products I was looking for. Will see him in the future. Thanks, Dr Michael Melland

I can't say enough amazing things about Charlie's Repair! From the moment we walked in, the…read morekindness, patience, and genuine care we received were beyond anything we expected. They went above and beyond to help my wife and me with her ring, and you could immediately tell this wasn't just about making a sale or completing a repair. They truly cared about us, understood how meaningful the ring was to our family, and treated it like it was their own. The level of service, attention to detail, and genuine kindness they showed us is something you just don't find very often anymore. My wife walked away incredibly happy, and that alone means the world to me. If you're looking for someone you can trust with something precious and sentimental, I wholeheartedly recommend Charlie's Watch Repair. We are incredibly grateful for everything you did for us. 10/10 -- absolutely amazing people and an amazing experience!

I had a citizen eco drive watch (recharges by sunlight) that had been in a drawer over 10 years…read more The battery was dead. I had done a little research and learned it needed a new capacitor. I went into Charlies and was a little skeptical. It had cases of jewelry and watches, but I didn't see a work area. A young lady came out and met me, I showed her the watch told her the problem she said, "it needs a new capacitor". I knew I was in the right place. They even got it fixed faster than they said, I recommend them if you need to have a watch or clock repaired. In fact I will be bringing some old clocks in need of repair! Chris W.

Terrible experience. they lost my clock for months. then they repaired it supposedly, but it never…read moreworked. The older man was incredibly rude. just the exact opposite of what I'd expect from an old family business. shocking.

Took a clock in this morning to have the movement removed so that I could get to the front inside…read moreof the clock to to a repair to a separate mechanism, but the older gentleman at the counter was not helpful at all, kept shaking his head "no" when I asked him to help me, said he didn't want to get involved in the work I needed done and would not give me a reference to another shop who might be able to help me. Incredibly disappointed that he wouldn't at least have a look at it.

I usually dont write a review until I've completed business. However, I'm making an exception…read morebecause the attention to detail and attentive-ness of these fine folks is remarkable. I recently accepted a project, from my Grandmother to get her ring repaired. (Read my next review why this was a "project") Well, I took it to Keva around 2:00p,m. today, got the estimate (because they have an onsite Jeweler-like you would expect from a jewlery store). Carla, was not only prompt in welcoming me to the store but was friendly as well. We had a laugh when she asked "Are you wanting it repaired or wanting to sell it?" because in all honesty, I just laid it on the counter and started rambling. Not telling her what I wanted at all. She took it over to Kevin the Jeweler, he took a look at it,came to the counter, introduced himself and explained what needed to be done. "One prong. $xx.xx amount the other three as well, $xx.xx amount" Cleaning, something else and something else included. I cant remember now. And I was on my way to confirm with my Grandmother the service and date the job was expected completed. I came back 15 minutes later, they had the job. They've actually been in business over 20 years. They had a small shop, over near a Dr. Office park. And moved to Jungle Jims somewhat recently.(There not in the Grocery itself. Their to the right of CiCis pizza. About in the smack dab center of the shopping strip) When you enter the shop, you'll think it's a mall Jeweler. Bright lights, modern/contemporary design. Very professional appearance. Kevin works on the jewelery in the open, but near the corner he's got his work station setup. You can tell he's a perfectionist by how clean the area is. And they are animal lovers. They've got a German Shepard, that patrols the back of the cases and is friendly without being annoying (licking your face,barking while your trying to talk. Pros-Attentiveness, prices, explanation of services, cleanliness. Variety of different types/styles of jewelry. (not a ton of one style and only one of something else.) ability to make custom settings on the spot. (see my next review why I'll never go to a shipping house jeweler again), an estimate in under 10 minutes, no pressure sales approach. Cons- Unless I over looked it, not a big selection of Mens jewelery. -----------------once I receive the ring back I'll update on quality of work------------------- Edit: I got the ring back recently and my Grandmother had an ear to ear smile. I thought the ring was a gift from my Grandpa, it was from her Grandmother. It's at least 65 years old, however after getting it back from Keva, it looked like a brand new ring. When I got it back, Kevin explained what all he had done with the setting, showed where one of the above mentioned prongs needed tightened and made the main diamond shine like a new car on a clear day. Kevin takes time to chat with His Customers. He wants you to come back, and it shows in His handling and explanation. My ring was a small potatoes job for him, however I felt like I was a priority because of his and Carlas attentiveness and willingness to listen and explain. The only days they are closed, Sunday and Monday.

Outstanding service and top quality workmanship. I took my wife's diamond bracelet in to have it…read morerepaired, it had some stones missing. When I got it back in a couple of weeks it looked like new. She was so pleased and happy and so was I. I had previously taken it to several local Dayton area jewelry shops and they all told me that it couldn't be repaired because the diamonds had a unique shape and were not available anymore. Keva not only found the stones but replaced them with expert precision. The bracelet looked like it had never been damaged at all! I will never take any jewelry for repairs to any other jeweler. Their prices are absolutely reasonable. Try them out you won't be disappointed.

Upon initially contacting Andy at Ohio Watch Repair the process/experience was professional,…read morethorough, extremely reasonably priced and fast. Andy was very communicative throughout, returning emails promptly giving me a complete understanding of the process repairs that would be done and the initial quote was exactly on point. I could not recommend more strongly using Ohio Watch Repair for any and all of your time piece repair needs!! JJS M.D.

I reached out to Ohio Watch repair for some work on my Rolex GMT watch. The website invites…read morecustomers to call to discuss the work to be done but no one answers the phone or returns calls. Several email messages to Ohio Watch Repair remain unanswered. Is this even a real or active business? I cannot recommend this business.

I have been a customer here for a few years. The service in this shop is exceptional. From the…read moreperson at the front, to the sales staff, to the purchasing experience. The same is also true for service (if you need it). I have never been pressured here, but always welcomed. In the past three years, I have visited countless times. I only purchase when I feel time is right, and in those three years I've purchased only three times. And yet every time they greet me with a smile! That's the way to build a business relationship. And when things go wrong? I was recently given the wrong box for a watch I purchased at closing time. (I got the watch all right, just the wrong box.) It was resolved before opening the next day. Perfect! Everyone in the store is wonderfully helpful. I usually deal with John F and John P while looking at watches, and every time it's like visiting old friends. Why go anywhere else?

Yelp removed my last review due to me explaining in detail a particular male person who was working…read morethere and being rude with me when I was looking into buying a 9K dollar watch. So I won't go into detail again due to yelp threatening to remove my account, but I will never shop there again due to that rude staff member and I recommend no one else does. I ended up going to watches of Switzerland down the road and they were extremely pleasant to deal with.