I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I called looking for a new keyboard. They didn't have anything in stock, but Tim was willing to sit…read moreon the phone and talk me through all my options. Gave me a couple choices based on my need (beginner learner, but wanting a quality keyboard) and helped me get something within budget that fit my needs. Will definitely visit this business again. Shop local!

Great service. Good selection. Shop local! The prices are in line with the internet and if you buy…read morefrom them they will do set ups and adjustments for life.

Gateway to the Cincy music scene. Ask for Scott.ive bought and traded I think over 20 instruments…read more I've gotten some gems and also got great work done on many many guitars.

Awesome place to buy instruments. Great location. Great service!…read more Brought my son to look at new guitars for him and couldn't say no to the deal and service.

NIGHTMARE!!! DO NOT USE THIS COMPANY!!! The 2 guys that showed up to move my belongings argued…read morethe entire time (while carrying my belongings) and at one point I thought that they may fist fight (while moving my 70" flat screen TV). It turns out that they were related and the regular guy that worked with the local on call moving companies was not available that day so he "let" his brother work in his place. The "brother for the day" had to leave halfway through the job to pick up his girlfriend and her kids...which was fine with me because I wanted them gone!! I used Maple Street Movers from a brochure that was in the lobby of my apartment building downtown and since I was moving one block away from where I lived I thought I would give them a try . Even the apt maintenance guy assigned to oversee the move and operate the freight elevator for the building witnessed what I was dealing with and offered to get management to walk them off the property but I got concerned that not only did they know where I lived...they knew where I was moving to... so I wanted to keep the peace as best that I could. Needless to say the apartments immediately discarded all the brochures for the company. The manager said he sat out the brochures because they owner of Maple Street Movers (Courtney Alexander) had attended a recent Downtown Resident Council Meeting and he wanted to show support for another downtown business. Needless to say, my belongings had damages and I offered the company a VERY CHEAP settlement to compensate for the NIGHTMARE (since they charge UP FRONT for their services) but they decided to pay an insulting amount instead so I filed a complaint with the BBB to warn others of their practices (which they ignored responding to) and I filed a small claims court action against them to get a refund of my money (based upon their advertisement that I received via email stating a MONEY BACK GUARANTEE if not satisfied with their service). I found along the way in that Court process that they had their KY (not Ohio) business filed with the secretary of state with a mailing address of the Staples office supply store in Florence KY. While trying to serve the Complaint it was returned not able to be served so I had to refile it using an address for the company name that charged my charge card for the services (Alexa Corp) also owned by Courtney Alexander in the state of Ohio. To date I have refiled the case over service issues from refusing to sign for the Complaint (even with a paid Court Bailiff). The Nightmare continues......I am writing this review after reading another posted nightmare kind of review about this company. I apologize for the length it has taken to make my point, but, I am warning you that you will not have a good experience if you use this company. I will NOT give up pursuing them because it REALLY was THAT BAD!!! Call D & R Movers or Two Men & a Truck...it is worth paying the little extra for professionals that care!!! Not sure why my city and state is appearing like I am in CA...most likely a computer protection thing that I have on my computer....So, I want to confirm that I have the RIGHT company and the City that I had the services provided in is Cincinnati, Ohio.

I would not recommend. The advertisement states 2 men for 2 hours but he showed up late with his…read moregirlfriend and 3 children. I had to ask them multiple times to keep theor children from running around my home. So NO 2 men for 199. They immediately charge your card. Also during the move my marble table was broken and he promised to pat for 50% of damage cost. Haven't heard from him since. I would not recommend him and his girlfriend at all. VERY UNPROFESSIONAL and doesn't reach back our.