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Expert Chimney Cleaning

5.0 (2 reviews)

Services - Expert Chimney Cleaning

Fireplace cleaning

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12 years ago

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12 years ago

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Comfort Class

Comfort Class

(12 reviews)

While trying to sell a house, and needing some chimney/fireplace work done, I came across C&C…read more From the beginning to the end, C&C was top notch and professional. The two techs arrived early and completed their work quickly and efficiently. They showed me all the inspection pictures and carefully explained what had been done, what needed to still be done, and what they considered optional in that list. Not a bit of pressure to do more than I asked for, and that's a rare thing nowadays. From the techs to the office staff, you couldn't ask for a more professional and courteous crew. We even had a little misunderstanding about one thing (totally my fault as it turns out), and Suzanna was profession and patient with me while I came to my senses. The follow up to make sure everything was done to my satisfaction was also much appreciated. I will not hesitate to use C&C at my new house anytime I have a need.

This company deserves a special rating of ZERO STARS. This job was so horribly botched that you…read morecould not make this up!!! I paid Richard Tattershall's company, Comfort Class (known in many forms as Comfort Class, C&C Air Services, C&C Chimney, etc.) $20,845 to replace 3 aging HVAC units in my home. I signed a contract stating that the installation would take 4 days, and I (like any reasonable person) signed that contract under the assumption that the units would be properly installed. Oh boy was I wrong! Long story short, not only did the installation take significantly longer than contracted (to the tune of 11 days, not 4) people have been in my home *30 times* (yes we are counting) since the "completion" of this installation. 21 (also counting) of them were unit failures, the latest being June 22-28 - yes, during the hottest part of the summer so far, Richard and his company allowed our A/C to be inoperable for 6 days. Read on to find out about the part where I had to go through a ton of hoops to find and then file a claim against this company's insurance. This company completely failed me as a customer, left me with water damage to my home and personal property, and ALL THREE *NEW* furnaces they installed failed multiple times within the first month of their operation and continued to fail as far as 9 months afterward, so far. As of this writing the most recent failure was less than two weeks ago. How exactly did this company fail us? Let's make an incomplete list: - Installation went so poorly that before it was even finished, an employee quit the company and came to my home with CO detectors warning me not to use the furnaces due to the risk of CO poisoning - Did not convert the units from gas to propane until 1 1/2 weeks after the install and after all 3 units had been running - Failed twice to seal a hole in the house left by a pipe C&C removed, leading to thousands of dollars in water damage the company attempted to ghost us over instead of making an insurance claim - 7+ failures within 1 1/2 months, ~21 total failures out as far as 9 months - After one failure, Dale & Lee's service came and inspected the units and gave me a pink slip (see the pink photo) warning me against running the units until they were inspected/repaired - the second HVAC professional to warn me of CO poisoning if I use these units! - Totally botched install: a double "P" trap, pipes left unglued, zip-tied drain lines, improper wiring, an unlevel unit held up by straps and PVC pipe (that one had about a 25% airflow restriction initially) - Install began on Nov. 11th, we paid for the "completed" job on Nov. 22, last furnace failure was 1 week before we turned them off for the spring - We had to have a lawyer send them a demand letter to get one of our failed units fixed after the company ghosted us in the middle of the winter right after they found out how much the water damage would cost to rectify Through this terrible process, this company has established a pattern of incompetence from the bottom all the way to the top, and a complete abdication of responsibility when faced with the expense of their mistakes. Richard promised refunds multiple times, which I never received. They promised a resolution to my property damage, which I never received either. To finally be compensated for the property damage, I had to contact the Oklahoma Construction Industries board, obtain a copy of this company's Certificate of Insurance, and call them and submit a claim myself. For anyone wondering, the insurance company accepted and paid the claim. The icing on this cake is the most recent failure we experienced. When our units failed on June 22nd, C&C sent ASAP Heating and Air to fix it. The ASAP rep took one look at our failed unit and told us he would not touch it. After taking pictures and talking to his superiors, he notified us that his company would not be willing to take on the liability of the poorly-installed unit, saying that it needed to be completely reinstalled (see the ASAP invoice photo). Richard lied to make the sale, saying the units they were installing in our home were the "same exact ones" they trained on. In reality, he sold us units his company had never installed, and we didn't find that out until after the install began. They made us pay for their training, left us with damage to our home and our personal property, and refused to answer our calls when one of our units failed yet again. TL;DR: We paid for a proper 4-day install of brand new units. We got an 11-day install, 21 unit failures in the 9 months since, an insurance payout we initiated ourselves for water damage, and proof that our units still are not properly installed. Oh, and accusations of wrongdoing on our part. This has by far been the worst experience I have had with any company, ever, and it just keeps getting worse! I would not recommend them, even to someone I dislike. You've been warned!

Doctor Chimney Sweep

Doctor Chimney Sweep

(3 reviews)

Midtown

I am really happy with the service I received. The owner was very friendly, and professional, and…read moreknowledgeable. I wanted to get a check-up for my fireplace since I hadn't used it and was unfamiliar with how it worked. He patiently showed me how to operate it and kindly applied the $69 deposit toward my cleaning and repair fee, which I felt was a fair price. I definitely plan to use their service again because they made everything so easy. I called and quickly got an appointment for the next day, just before the holidays, which was very helpful.

Doctor Chimney Sweep came to my house because my pilot light on my fireplace wouldn't stay lit. I…read moretold the technician I thought it needed to be cleaned. After messing with it for a few short minutes he told me I needed a new system that he could install for $1600! I asked him to go ahead and clean the pilot light. He did and the pilot light came on and stayed on, but it wouldn't fire up. He told me again the system was bad and I needed a new one. I called someone else. They showed up and turned the pilot light valve to the correct position and it works. ​​ I called Doctor Chimney to complain. She told me to keep my line open because someone would contact me in 20 minutes. That was 2 hours ago. I paid them $71 for nothing and another $165 to the company I trust for the service call. I would give zero stars if I could. Don't hire this company.

Expert Chimney Cleaning - chimneysweeps - Updated May 2026

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