Got a flat , and victor was nice enough to stay on the phone with me and make sure my car was towed and intact . Very happy to have Mercedes sent me victor read more

don't do business with this company/ Person. Will tell you a timeframe will have you wait and when you call them they will not pick up. I won't spend a dime with these folks. save yourself time and a headache go with anyone else. Does not value your time. And your emergency read more

Expert Auto Works is by far the worst auto towing service I have ever had the displeasure of dealing with. Not only do they never show up when you need them, but when they do, there's a high chance that the tow truck driver will just drive off with your car and steal it. The owner, is a complete scammer and will do everything in his power to take your money and overcharge you for services that were never rendered. He will then take your car to the tow lot and force you to pay exorbitant fees for services that you never received, or he will simply keep your car and refuse to return it to you. Do not trust Expert Auto Works under any circumstances. They are nothing but a bunch of con artists who will take advantage of you at every turn. Stay far away from this scam operation. read more

This is the WORST company. This tow company was supposed to change my tire after a storm. They were assigned through my Roadside Assistance. They had an ETA of 90 min. When I spoke to one of the drivers he said 2-3 hours not 90 min. When it came time for them to meet and change my tire I called to see where they were. The BOY who answered the phone was rude and he was not specific about what he needed to identify my vehicle to see when they were coming. When I asked the BOY what do you need me to tell you, he said, "I don't need this shit fuck out of here" and hung up on me. I called back he said, "fuck you I'm canceling your shit" and hung up again. I called back he sent me to voicemail. I have put in a complaint to the insurance company. The scary part they have contracts with companies and they are not responsible or reliable. This could leave someone in danger. THE PROGRAM IS FORCING ME TO LEAVE A STAR REVIEW. THE REVIEW IS NEGATIVE ONE BILLION. IN ORDER TO POST I HAVE TO PUT A STAR. read more

They were assigned a service call to change a flat tire by Volvo's warranty service/road side assistance. They fraudulently marked on the system that they had "arrived" and in fact never sent anyone. This is absolutely unacceptable fraudulent "service." AVOID AT ALL COSTS. read more

I would give them 0 starts if I could because THEY NEVER SHOWED UP! My car needed to be towed and through my Allstate membership, I was unfortunately paired with this terrible company. We called maybe around 3:30ish and was told that the tow company would be there around 5:45 at the latest. I had to change my towing destination (which an even closer spot than the already close mechanic I was originally having it taken to) and they told me that Allstate had to call them to verify (mind you he had a whole attitude for no reason) Mind you, when I called, they were really supposed to have already been at my car, or at least on the way cause it was like 5:40 by then. So it was finally confirmed and we were told that it would take another 40 minutes to get to us. Well 40 minutes went by, we called them and he said the guy should be on his way and then pretended like he called him to see how far he was. About another hour went by, we called again. He was getting mad (imagine him getting mad but we've now been waiting 4 hours) Moral of the story, they never came, and the "owner" of this "business" named Dave, had an attitude the whole time as if we did something wrong! They are terrible! I would never recommend cause god forbid I wasn't in a safe location. They would've never came and who knows what could've happened. They are a certified 0 out of 10! read more

New Jersey Manufacturers should vet their roadside assistance towing companies better and NEVER use Expert Auto Works! We waited hours for a tow and no one ever showed up. We were told that Expert Auto Works would tow us at 11:40 am. At 12:15 pm (after never getting an update!) we called Expert Auto Works and the manager said that the driver was coming from NY to NJ and was on the George Washington Bridge and would be there in 1 hour. (The GPS said that it should have only taken 33 minutes from the GWB to where we were) We waited another 1 1/2 hours (2:00 pm) and tried to call Expert Auto Works back, but no one answered. We left two messages but never got a callback. We called NJM to complain. NJM said they couldn't contact the towing company either to get their ETA. NJM put us with another towing company. It was 96 degrees out and this was extremely frustrating and unprofessional. If you're reading this, you must be in the same shoes we were. We're sorry for you! Our advice is to get AAA +. We are getting that after this whole debacle. read more

Went through my roadside assistance with Progressive around 12:30pm. Was given their number. I called... No answer. I texted... They responded and told me they were calling the driver. I explained my car had to be at the mechanic by 5pm. No response. You would think they would at least call me. Cancelled the tow and rescheduled with another tow company. Very unprofessional. read more

if I could give 0 stars I would. I'm inclined to believe this isn't even a real business. got paired with them through my roadside insurance and after 2 hours they never showed. mind u I had an infant and toddler. triple a is a headache but at least they do eventually come. this "business" is shady and a joke thank god I have sense and decided to look for a provider and laid out of pocket. I might file a complaint with the BBB as well. these crooks need to be put out of business read more

Zero stars if I could. These guys left us stranded with our infant son and dog for OVER SIX HOURS and didn't even have the decency to return our multiple voice-mail asking for an ETA (they've been 30 minutes away for over 5 hours now). Avoid these clowns like the plague, they won't help you when you need it the most. read more